gg
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Post by gg on Apr 30, 2019 16:14:38 GMT
We have twice sent important documents to RS to change name and address details. Most recently, signed for - presumably by a RS employee. Twice they claim not to have received them.
Who do I complain to in this age of data protection?
gg
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cb25
Posts: 3,522
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Post by cb25 on Apr 30, 2019 16:47:24 GMT
We have twice sent important documents to RS to change name and address details. Most recently, signed for - presumably by a RS employee. Twice they claim not to have received them. Who do I complain to in this age of data protection? gg
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benaj
Member of DD Central
Posts: 4,862
Likes: 1,591
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Post by benaj on Apr 30, 2019 17:27:43 GMT
We have twice sent important documents to RS to change name and address details. Most recently, signed for - presumably by a RS employee. Twice they claim not to have received them. Have you checked the tracking number and the name of the person who signed them? If you sent the documents to 1 The Os*** Busi**** P***, it might not be signed by a RS employee. VCL has the same registered address as RS.
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gg
Posts: 83
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Post by gg on Apr 30, 2019 21:25:35 GMT
They were sent to an address in Bishopsgate, London, signed for (we have the name fwiw).
gg
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corto
Member of DD Central
one-syllabistic
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Post by corto on May 1, 2019 7:06:51 GMT
I sent something to that address and it arrived. Wasn't even registered.
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Post by p2plender on May 1, 2019 9:11:55 GMT
We have twice sent important documents to RS to change name and address details. Most recently, signed for - presumably by a RS employee. Twice they claim not to have received them. Who do I complain to in this age of data protection? gg Have you tried ringing 999?
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gg
Posts: 83
Likes: 61
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Post by gg on May 7, 2019 18:57:43 GMT
We trust RS with a significant amount of our money. We expect them to look after documents that they have requested that we send to them to prove our identities.
The good news is that one set of the documents have been returned to us, addressed to my wife’s old name but at the new address. The letter apologised for the problem but started ‘Dear Catherine’. Her name is not and never has be even similar to Catherine.
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