keitha
Member of DD Central
2024, hopefully the year I get out of P2P
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Idiots
Jan 4, 2020 15:11:23 GMT
Post by keitha on Jan 4, 2020 15:11:23 GMT
Over the last 2 weeks had call from 3 at an increasing frequency on my land line, concerning a 3 account which is not in my name.
I've asked several times for my phone number to be removed, which is usually responded to with "we can only change the data with the permission of the account holder"
So Being ex IT I've now told them that continuing to hold incorrect information is a Breach of GDPR and DPA, and that the penalty can include wiping of databases, they then tried to tell me that as a call centre based in Mumbai British law does not APPLY to them I've said that as the data base must either be a copy of or transferred from the UK/EU it applies to the master copy held here and that they must correct it.
I've now told them any more calls will be reported to the information commissioners office. let's see what happens now.
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bigfoot12
Member of DD Central
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Idiots
Jan 4, 2020 16:31:21 GMT
Post by bigfoot12 on Jan 4, 2020 16:31:21 GMT
Have you considered that it isn't actually 3 who are calling?
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Greenwood2
Member of DD Central
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Idiots
Jan 4, 2020 16:54:21 GMT
Post by Greenwood2 on Jan 4, 2020 16:54:21 GMT
Or that someone has created a fraudulent account using some of your details.
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iRobot
Member of DD Central
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Idiots
Jan 4, 2020 18:27:42 GMT
Post by iRobot on Jan 4, 2020 18:27:42 GMT
Problem likely is that whilst you are ex-IT with knowledge of GDPR, the call-centre staff you're talking to probably aren't. I'd be tempted to contact the relevant team at DPA.Officer@three.co.uk - may get a 'less-idiotic' response.
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keitha
Member of DD Central
2024, hopefully the year I get out of P2P
Posts: 3,870
Likes: 2,308
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Idiots
Jan 4, 2020 22:25:01 GMT
Post by keitha on Jan 4, 2020 22:25:01 GMT
Have you considered that it isn't actually 3 who are calling? when it first happened 6 months ago I went to the 3 shop, I managed to speak to a manager who told me that the person concerned had an account with them, but he would get the number removed.
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