alanh
Posts: 556
Likes: 560
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Post by alanh on Apr 23, 2020 12:51:45 GMT
Every time I log in I'm half expecting a "website unavailable" a la Lendy, Funding Secure, Collateral etc
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Post by overthehill on Apr 23, 2020 12:58:38 GMT
How dare you, the FundingSecure website has always been and still is available, I can see all the grisly details of my bad loans !
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blender
Member of DD Central
Posts: 5,719
Likes: 4,272
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Post by blender on Apr 23, 2020 12:59:21 GMT
I disagree. The more staff are furloughed rather than making the site more difficult to access with changes to the user interface, or seeking to have endless chats with people who are basically seeking attention for their viewpoint, the more likely it is that they will get on with fixing the big issues and the less they will need to raid my capital for fees. They are not going the same way as those other sites. There's pride at risk from personal failure at this one - which is a good thing.
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cb25
Posts: 3,522 
Likes: 2,666
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Post by cb25 on Apr 23, 2020 13:00:28 GMT
Has anybody had contact with AC today? I have no Livechat option on the new (Beta) website and see no loans updated today. Tried ringing earlier to say "where's Livechat gone?", got bored waiting for a response. Not a good look for AC in these trying times. You mean apart from the two directors posting on here? Someone seems to have processed a repayment. Yes, I mean real signs the business is running. A couple of forum entries doesn't mean much to me and, as to the repayment (I've had 2 processed), I've never seen a need for any human intervention in that.
I will happily delete this thread once I'm shown some meaningful activity. (Not that the thread could start a rush to the exits, as I suspect many are already trying that).
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Post by madmitch on Apr 23, 2020 14:33:55 GMT
I sent an email off to enquiries@asetzcapital.co.uk complaining about the verbal 2FA code with immediate disconnect when being sent to a landline.
Why can't we have individual numbers like before, with a repeat for verification?
If you don't quite get it first time....tough!
I haven't even received an automated response.
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Post by giammy on Apr 23, 2020 14:37:13 GMT
You mean apart from the two directors posting on here? Someone seems to have processed a repayment. Yes, I mean real signs the business is running. A couple of forum entries doesn't mean much to me and, as to the repayment (I've had 2 processed), I've never seen a need for any human intervention in that.
I will happily delete this thread once I'm shown some meaningful activity. (Not that the thread could start a rush to the exits, as I suspect many are already trying that).
which repayments have they processed?
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cb25
Posts: 3,522
Likes: 2,666
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Post by cb25 on Apr 23, 2020 14:37:13 GMT
Just seen an update to loan #1186, so will be deleting this thread shortly
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ilmoro
Member of DD Central
'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
Posts: 10,868
Likes: 11,097
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Post by ilmoro on Apr 23, 2020 14:42:14 GMT
Just seen an update to loan #1186, so will be deleting this thread shortly
You cant delete the thread AIUI, not the same as FB where deleting first post removes thread, will need everyone to delete posts or mods to remove
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cb25
Posts: 3,522
Likes: 2,666
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Post by cb25 on Apr 23, 2020 14:46:19 GMT
Just seen an update to loan #1186, so will be deleting this thread shortly
, not the same as FB where deleting first post removes thread, will need everyone to delete posts or mods to remove You're right. So I've amended the thread title
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agent69
Member of DD Central
Posts: 5,615
Likes: 4,190
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Post by agent69 on Apr 23, 2020 15:49:11 GMT
How dare you, the FundingSecure website has always been and still is available, I can see all the grisly details of my bad loans ! Or should that be bad choices?
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ian
Posts: 342
Likes: 226
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Post by ian on Apr 27, 2020 8:58:29 GMT
Has anyone been able to contact anyone @ AC in the past week??
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iann
Posts: 104
Likes: 86
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Post by iann on Apr 27, 2020 9:14:34 GMT
Has anyone been able to contact anyone @ AC in the past week?? Yes, multiple times either via phone or live chat.
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cb25
Posts: 3,522
Likes: 2,666
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Post by cb25 on Apr 27, 2020 13:47:18 GMT
Same here, had a question this morning. Got a response from Ben within a fews seconds. Really, if it starts raining this afternoon it isn't the fault of AC. If it does rain, I'll be making a formal complaint as AC didn't mention that in their Ts&Cs 
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