benaj
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Post by benaj on Mar 30, 2021 8:34:15 GMT
Could someone please confirm money received in the bank after making withdrawal request since 25th March?
π
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Nomad
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Post by Nomad on Mar 30, 2021 9:28:47 GMT
Could someone please confirm money received in the bank after making withdrawal request since 25th March? π
I received a payment yesterday which was requested over the weekend.
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benaj
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Post by benaj on Mar 30, 2021 9:30:08 GMT
Could someone please confirm money received in the bank after making withdrawal request since 25th March? π
I received a payment yesterday which was requested over the weekend. Thanks for your lovely update. Anyway, another complaint logged. It seems far too many coincidence lately and now I have been requested for more documents for AML even I made withdrawal successfully before, thatβs 5 days after making withdrawal request. πππ
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littleoldlady
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Post by littleoldlady on Mar 30, 2021 10:39:12 GMT
To be fair this rather dismal performance is quite out of character for CP. It's no excuse for the poor comms but obviously they had some snags with the ISA switchover. In the past withdrawals have been very prompt and I trust that now that the dust has settled they will be again.
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zlb
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Post by zlb on Mar 30, 2021 15:39:13 GMT
How to damage confidence in one easy lesson. A freeze on withdrawals was the first sign of serious trouble on a couple of other platforms. This worried me the other day, they didn't reply to requests to put ISA money through to standard for withdrawal; and is that why people are reporting on the goldrush element, of what x% of their attempted investment amount they got? Wary of platform growth.
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benaj
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Post by benaj on Mar 30, 2021 16:03:58 GMT
How to damage confidence in one easy lesson. A freeze on withdrawals was the first sign of serious trouble on a couple of other platforms. This worried me the other day, they didn't reply to requests to put ISA money through to standard for withdrawal; and is that why people are reporting on the goldrush element, of what x% of their attempted investment amount they got? Wary of platform growth. I am awaiting for the proof of the withdrawal request. Not entirely happy with all the things i heard / told until I see my fund again. ππ€π
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sussexpeer
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If you don't make a plan, you'll end up where you're headed.
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Post by sussexpeer on Mar 30, 2021 16:55:09 GMT
Could someone please confirm money received in the bank after making withdrawal request since 25th March? π
I just requested a withdrawal from my std a/c this morning, and the money was in my bank account a couple of hours later.
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benaj
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Post by benaj on Mar 30, 2021 17:09:02 GMT
Could someone please confirm money received in the bank after making withdrawal request since 25th March? π
I just requested a withdrawal from my std a/c this morning, and the money was in my bank account a couple of hours later. Sounds pretty good. πI guess I am just an outlier in this case. But the experience with the events, communication and explanation given had lost my vote of confidence. Edit: I also made another withdrawal ££££ request this morning after speaking to the customer representative, but found it odd no money returned and even I sent back all documents required same day.
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Nomad
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Post by Nomad on Mar 31, 2021 10:35:29 GMT
Attempted withdrawal again returning "Platform Error".
EDIT: CP called me; they are improving the website to provide a more informative message when payment cannot be made.
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qwakuk
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Post by qwakuk on Mar 31, 2021 11:22:58 GMT
Attempted withdrawal again returning "Platform Error". I put in a request and it appeared in the list as pending about an hour ago
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benaj
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Post by benaj on Mar 31, 2021 13:07:55 GMT
Happy to report ££££ has been released today.
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littleoldlady
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Post by littleoldlady on May 26, 2021 14:26:53 GMT
To balance things up I made a withdrawal request today, it went into the normal "waiting for clearance" state (I forget the exact wording), and I then went to my HSBC bank a/c on another matter and was amazed (and pleased) to see the credit already there. I don't think there was time for any manual intervention so it looks (on a sample of one) that they may now generate an automatic Faster Payment transaction.
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