Post by lobster on Jun 20, 2021 9:09:49 GMT
Hi,
I have an EQI account, and so does my wife which are due to be handed over to Interactive Investor next weekend 26/27th June. I have had quite a few problems but the most worrying one in this :
There is a facility to set up your new ii password here, whereby an email with a link should be sent to the email address that you have registered with EQI. This doesn't work for either myself or my wife and the EQI helpdesk seem unable to assist (after waiting ages to get the phone answered at all
).
I was just wondering if anyone else here had tried to do this, and if so , would you mind letting me know if you succeeded?
I'm wondering if the problem could be that both my wife and I have the same registered email address with EQI. This has never been a problem with EQI, but maybe it's a problem with Interactive Investor ??
Many thanks,
Lobster
I have an EQI account, and so does my wife which are due to be handed over to Interactive Investor next weekend 26/27th June. I have had quite a few problems but the most worrying one in this :
There is a facility to set up your new ii password here, whereby an email with a link should be sent to the email address that you have registered with EQI. This doesn't work for either myself or my wife and the EQI helpdesk seem unable to assist (after waiting ages to get the phone answered at all
).I was just wondering if anyone else here had tried to do this, and if so , would you mind letting me know if you succeeded?
I'm wondering if the problem could be that both my wife and I have the same registered email address with EQI. This has never been a problem with EQI, but maybe it's a problem with Interactive Investor ??
Many thanks,
Lobster
