Post by keitha on Jul 13, 2021 15:46:09 GMT
GRRRRR
had a letter from the water people yesterday saying they would be doing scheduled works from the 12th to 31st of this month.
The last time this happened they were flushing pipes through and we ended up with rusty water for several days, and of course typically it started to run discoloured when I had a white wash in.
anyway a quick check online tells me they need to give 48 hours notice in writing before starting otherwise they have to pay compensation. So I ring up and get told the gut organising the works will get back to me within 2 hours.
2 and a half hours later I get a call to say my communication has been logged and they will get back to me this afternoon, So I politely point out that I was promised a call by someone who would address my concern before now. I ask that the next person that rings be able to give me dates in the 3 weeks when I can use my washing machine without the risk of ruining clothes.
10 Past 9 this morning I get a call saying they can see no works in my area other by western power !
So I get the letter and read them their reference ( in tiny print ) and the name of the manager authorising the works, the young lady says I know him I'll get in touch and he'll ring you later today. At this point I remind them again that they have breached the requirement to give 48 hours written notice and that we are all due compensation as laid down in the law. I am then told "that doesn't apply to emergency works" so I read the section of the letter back that says "Maintenance works" and point out I have no issue with emergency works and wouldn't expect a letter in advance. but this is clearly scheduled works
had a letter from the water people yesterday saying they would be doing scheduled works from the 12th to 31st of this month.
The last time this happened they were flushing pipes through and we ended up with rusty water for several days, and of course typically it started to run discoloured when I had a white wash in.
anyway a quick check online tells me they need to give 48 hours notice in writing before starting otherwise they have to pay compensation. So I ring up and get told the gut organising the works will get back to me within 2 hours.
2 and a half hours later I get a call to say my communication has been logged and they will get back to me this afternoon, So I politely point out that I was promised a call by someone who would address my concern before now. I ask that the next person that rings be able to give me dates in the 3 weeks when I can use my washing machine without the risk of ruining clothes.
10 Past 9 this morning I get a call saying they can see no works in my area other by western power !
So I get the letter and read them their reference ( in tiny print ) and the name of the manager authorising the works, the young lady says I know him I'll get in touch and he'll ring you later today. At this point I remind them again that they have breached the requirement to give 48 hours written notice and that we are all due compensation as laid down in the law. I am then told "that doesn't apply to emergency works" so I read the section of the letter back that says "Maintenance works" and point out I have no issue with emergency works and wouldn't expect a letter in advance. but this is clearly scheduled works
