stub8535
Member of DD Central
personal opinions only. Not qualified to advise on investment products.
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Post by stub8535 on Sept 30, 2021 15:01:02 GMT
So I just spoke to EDF. I wasn't hugely surprised to hear them tell me "nothing to do with us guv, you need to go to the installer" (in spite of the fact that I paid EDF for the install service, not some random company). To my mind I have recourse to EDF, and they might have recourse to whoever they sub-contracted the work to. Which isn't my problem. So, time to roll my sleeves up and get stuck in . Maybe the team on this number can assist you. Citizens Advice consumer helpline: 0808 223 1133
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ozboy
Member of DD Central
Mine's a Large One! (Snigger, snigger .......)
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Post by ozboy on Sept 30, 2021 15:46:28 GMT
I'm sure you're all over it registerme, but if needing "inspiration", then "WHICH" have a range of excellent template letters. Every time I have used one I have "Won." Good Luck.
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Post by overthehill on Sept 30, 2021 15:51:22 GMT
I'm sure you're all over it registerme , but if needing "inspiration", then "WHICH" have a range of excellent template letters. Every time I have used one I have "Won." Good Luck. also MSE resolver tool.
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Post by bernythedolt on Sept 30, 2021 22:01:49 GMT
I would hazard a guess that the current repair was squeezed out of a tube? A number of things:- 1. Cutting the felt away to gain access (thank god I had a hatch put in the ceiling in the first place!) 2. Locating the source of the leak. 3. "Pinning" (I think that was the word he used) the slates, so that there's no movement. 4. Sealing (to your point about a tube) everything up the wazoo. 5. Reinforcing the joist that's been damaged / is rotting. 6. Doing something along the lines of drilling a hole in the main joist, inserting a rag in the hole, and placing a bucket under it. The idea being that if there is some residual leakage it's controlled rather than doing its own thing. 7. At some point he'll be back to replace the felt. But yeah, to agent69 's point, it would undoubtedly be better to do it from the top, but that would require removing the panels... Feel for you, registerme, been there, got the T-shirt, and IMO there's nothing worse than water ingress through the roof into your home. We found it soul destroying. If it offers any reassurance, I developed this exact same Heath Robinson sounding workaround (rag wrapped around the joist, bucket underneath) at my last house, used for many years with great success, until I eventually found a decent roofer who finally managed to locate the source of our leak. In our case it turned out to be a fibreglass valley which had become thin, cracked and slowly more porous over the years, mostly by the action of sunlight. Replacement with a lead valley finally solved our problem. Such a relief after so many false starts and bodged 'repairs' on our roof over time, each successive roofer trampling around trying to locate the source causing the fibreglass to crack a little more... but none of them ever spotting that as the problem! This dragged on for years until one guy finally homed in on it, thankfully, and I'll be eternally grateful to him. My point is, despite my 'joist rag over a bucket' sounding really amateurish and bodgy, in practice it did a surprisingly good job as a standby to redirect the dripping flow until the leak was finally fixed. You might want to ensure a good support underneath the bucket. I stood mine on plywood laid across two joists. As it becomes heavy with rainwater, you don't want it toppling over or crashing through the ceiling board! Probably overkill, but when empty, and for belt & braces, I used to tip in a drop of antibacterial (Dettol or something) to prevent any nasties like Legionnaires or whatever building up. Good luck and I hope he's fixed it for you. 🤞
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ozboy
Member of DD Central
Mine's a Large One! (Snigger, snigger .......)
Posts: 3,156
Likes: 4,830
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Post by ozboy on Oct 1, 2021 17:47:01 GMT
I'm sure you're all over it registerme , but if needing "inspiration", then "WHICH" have a range of excellent template letters. Every time I have used one I have "Won." Good Luck. also MSE resolver tool. Yes, and as far as I recall overthehill, Resolver is more geared to tracking your Complaint, their Complaint wording being nowhere near as "good" as Which, who have letter templates for a range of circumstances? As we all know, a well constructed Complaint utilising all the legalese and quoting various Acts etc etc usually creates a collapse of resistence when it hits the Recipient.
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adrianc
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Post by adrianc on Oct 2, 2021 7:15:49 GMT
Sounds like a one day job from outside... but the issue is that third story makes ladder access a non-starter. Is there room to get a cherrypicker up to the outside of the building on that side? Easily hired locally.
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registerme
Member of DD Central
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Post by registerme on Oct 3, 2021 19:43:28 GMT
Is there room to get a cherrypicker up to the outside of the building on that side? Easily hired locally. Unfortunately not. Still, no water ingress this weekend (and there's been a reasonable amount of rain) so... so far so good.
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registerme
Member of DD Central
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Post by registerme on Oct 18, 2021 9:23:50 GMT
Update: - so EDF have sent me a "deadlock" letter, advising that I have reached the end of their internal complaints process. They suggest that I contact "Ombudsman Services: Energy", which seems to be some notionally independent arbitration service.
I think I'd rather go down that route than head to the small claims court.
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registerme
Member of DD Central
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Post by registerme on Oct 25, 2021 10:11:31 GMT
Right, that's my formal complain submitted to Ombudsman Services - Energy, complete with supporting documentation / evidence.
I'll report back...
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Post by bernythedolt on Oct 25, 2021 10:38:45 GMT
Any idea on their timescales? It took the Financial Ombudsman a whole year in my case against Ratesetter. Once they finally got around to picking up the case, they very quickly found in my favour, but it took far longer than it should.
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registerme
Member of DD Central
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Post by registerme on Oct 25, 2021 18:11:54 GMT
Any idea on their timescales? None at the moment. I only clicked "submit" this morning so...
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registerme
Member of DD Central
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Post by registerme on Nov 18, 2021 15:54:01 GMT
So... Ombudsman Services - Energy found in favour of EDF, supporting them on every point, and discounting everything I had to say.
I guess my options are either Citizens Advice Bureau and /or a lawyer / small claims court, or walk away.
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Post by Badly Drawn Stickman on Nov 18, 2021 16:07:45 GMT
So... Ombudsman Services - Energy found in favour of EDF, supporting them on every point, and discounting everything I had to say. I guess my options are either Citizens Advice Bureau and /or a lawyer / small claims court, or walk away. Is there no appeal option?
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registerme
Member of DD Central
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Post by registerme on Nov 18, 2021 16:18:38 GMT
"You or the company can appeal our decision but only if a mistake has been made, or you have new information for us to take into account (with a clear reason why this was not submitted earlier)".
I don't have any new information. I am not comfortable saying that they have made a mistake, but I disagree with their interpretation / assessment. Unfortunately they say, clearly, that such things are not open for negotiation (or discussion?).
I thought my submission was clear, well structured, and substantiated my position. They seem to have concluded it's not worth the paper it's written on.
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registerme
Member of DD Central
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Post by registerme on Nov 18, 2021 16:44:56 GMT
Must say I am tempted to reply with this:-
(Apologies if this breaks any rules)
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