zlb
Member of DD Central
Posts: 1,413
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Post by zlb on Jan 3, 2022 20:59:53 GMT
I've been trolled by a buyer on ebay claiming that I'd sent a very scratched item. Lots of very bizarre vacillation between abusive and cajoling and referring to giving me a chance before they write a bad review, I found that their behaviour was considered extortion by ebay - they were demanding not to return the item and that I let them keep it for less than half the price. Once I found the behaviour was not allowed, they completely disappeared. I felt that they would have sent me a damaged copy of what I had sent them - I could see from their other ebay purchases that they might try to pass off a bad quality item for mine. Taught me a lesson to take heaps of photos before sending.
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Post by Deleted on Jan 4, 2022 9:56:08 GMT
We had one where the buyer claimed the smell was "wrong", by chance we were passing near their home and offered to call in to take it back. Amazingly the smell had gone away after they left a window open and they wanted to keep it now.
We have bought a couple of things that are not as described and both were easy to fix. We've also been on a trial with ebay where ebay blames neither party when things go wrong and deals with the losses to both parties, seemed ok.
yes take loads of photos ofthe item, the packing and the stages of packing to confirm that you did everything reasonable. Keep in contact with the buyer, from the moment you stick the item in the post keep them updated so there is a rapport.
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Post by overthehill on Jan 4, 2022 10:02:46 GMT
I've been trolled by a buyer on ebay claiming that I'd sent a very scratched item. Lots of very bizarre vacillation between abusive and cajoling and referring to giving me a chance before they write a bad review, I found that their behaviour was considered extortion by ebay - they were demanding not to return the item and that I let them keep it for less than half the price. Once I found the behaviour was not allowed, they completely disappeared. I felt that they would have sent me a damaged copy of what I had sent them - I could see from their other ebay purchases that they might try to pass off a bad quality item for mine. Taught me a lesson to take heaps of photos before sending.
The best way by far is to just refer any buying or selling issue to Ebay resolution and tell the disgruntled buyer or seller that you will do whatever Ebay decides. Just the time it takes and rules to be obeyed can be enough to dispirit an opportunistic complainant. I buy and sell a lot on Ebay and my experience is that Ebay usually favour the buyer if the facts can't be proven as they are more important than sellers , IMO.
Make sure you have No Returns enabled although a determined buyer can just pretend it is faulty. Sell things you are not sure about as Faulty and Not Working with a truthful description then the buyer can't return it.
Ebay has saved me a fortune, it is a very big minefield with a low density of mines. I sold about 150 parts from a car a while back and there was an issue with the very first part, a radio, and none with all the rest, pretty good going for 2nd hand car parts ! If you're interested the buyer took so long to return the part, missing the deadline, he never got his refund. The radio was working perfectly when I took it out but I can't prove it so Ebay sides with the buyer.
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