Post by keitha on Mar 18, 2022 10:10:58 GMT
I've just had a Water Bill
Over the last 6 Months my credit balance has gone up by the equivalent of 1/2 a months payments or 10% of my bill.
Therefore slightly shocked to find that they have increased my payments by nearly 10%
I've rung them and been told its "because we are increasing what we charge you", so I asked why was there no information on the increased charges on the bill, as the Council and Gas and Electricity companies have to tell you what you are paying now and what it will go up to
the answer was frankly shocking " we only send this out if customers ask" So I've asked !
I have also demanded that they reduce my direct debit to what it was before and was told that I may end up in behind on my bill, so I asked how much bills were increasing and was told "it depends on the customer but only between 10-15%"
Over the last 6 Months my credit balance has gone up by the equivalent of 1/2 a months payments or 10% of my bill.
Therefore slightly shocked to find that they have increased my payments by nearly 10%
I've rung them and been told its "because we are increasing what we charge you", so I asked why was there no information on the increased charges on the bill, as the Council and Gas and Electricity companies have to tell you what you are paying now and what it will go up to
the answer was frankly shocking " we only send this out if customers ask" So I've asked !
I have also demanded that they reduce my direct debit to what it was before and was told that I may end up in behind on my bill, so I asked how much bills were increasing and was told "it depends on the customer but only between 10-15%"
