oldgrumpy
Member of DD Central
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Post by oldgrumpy on Jan 22, 2014 16:28:16 GMT
No joy there, just Misty C(harlot), replica rolex, and Jennifer (again). No email reply yet either.
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Post by Come_on_Grandad on Jan 22, 2014 16:56:11 GMT
Tried to register today. Everything OK until the "log in" screen came up. Then it insisted I was inserting incorrect details. Then when I tried to check "forgotten password" the site said it did not recognise my email address. is there a time delay before acceptance onto the site? It was straightforward for me. I had to wait (can't remember how long) for an email confirming that my account was registered. The Lender's agreement includes "“Customer” refers to an individual or legal entity that has registered and has been approved by the Company, having carried out extensive due diligence and anti-money laundering checks, as a Lender." I just wonder if there are more complex checks in your case due to the irregularities in the banana market to which you keep drawing our attention.
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oldgrumpy
Member of DD Central
Posts: 5,087
Likes: 3,233
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Post by oldgrumpy on Jan 22, 2014 17:10:20 GMT
Tried to register today. Everything OK until the "log in" screen came up. Then it insisted I was inserting incorrect details. Then when I tried to check "forgotten password" the site said it did not recognise my email address. is there a time delay before acceptance onto the site? It was straightforward for me. I had to wait (can't remember how long) for an email confirming that my account was registered. The Lender's agreement includes "“Customer” refers to an individual or legal entity that has registered and has been approved by the Company, having carried out extensive due diligence and anti-money laundering checks, as a Lender." I just wonder if there are more complex checks in your case due to the irregularities in the banana market to which you keep drawing our attention. G'd evening Gramps There you may have it. I got no message saying "wait for confirmation"... just straight to the login page. I can wait a while (3 year bond coming up in a fortnight or so with a 2.5% pa offer of renewal!!!!). Need to spread the Marmite!!! I did try to speed up the registration process by denying that this irregularity was a picture of me!!Signed Grumps
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oldgrumpy
Member of DD Central
Posts: 5,087
Likes: 3,233
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Post by oldgrumpy on Jan 23, 2014 10:44:18 GMT
All sorted. Confirmation from Wellesley this morning.
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Post by wellesleyco on Jan 23, 2014 10:44:19 GMT
Good Morning all, I have raised this issue with our IT people as there should not be a delay in the registration of an account. You should be able to log in with using the username and password given as soon as you have submitted the registration form. There is a delay before the email confirming registration is sent, because this is done manually after due diligence is carried out in line with our Anti Money Laundering obligations and responsibilities. oldgrumpy We received an email yesterday at 13:43 detailing the problem you have described above. It was replied to at 13:53, and we have yet to hear a response to that. If this is not you that emailed us then the problem may be more widespread than we understand. Yesterday we tested the registration system as a result of this email and had no problems and we have not heard of this problem happening to anyone else. If anyone else has had this problem please do email info@wellesley.co.uk so we can check on a case by case basis.
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oldgrumpy
Member of DD Central
Posts: 5,087
Likes: 3,233
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Post by oldgrumpy on Jan 23, 2014 10:52:43 GMT
Good Morning all, I have raised this issue with our IT people as there should not be a delay in the registration of an account. You should be able to log in with using the username and password given as soon as you have submitted the registration form. There is a delay before the email confirming registration is sent, because this is done manually after due diligence is carried out in line with our Anti Money Laundering obligations and responsibilities. oldgrumpy We received an email yesterday at 13:43 detailing the problem you have described above. It was replied to at 13:53, and we have yet to hear a response to that. If this is not you that emailed us then the problem may be more widespread than we understand. Yesterday we tested the registration system as a result of this email and had no problems and we have not heard of this problem happening to anyone else. If anyone else has had this problem please do email info@wellesley.co.uk so we can check on a case by case basis. Timing sounds like me. No reply at 13:53 yesterday. Reply (and reg confirmation) timed at 10:22 today from your Ms. A (including one mis-typed email address, so she may have got that wrong yesterday 13:53 pm). (I wonder if I gave the wrong email in the application - can't remember if I had to type it in twice) Edit: yep. Looks like OG mistyped the address in the original application. Sorry folks! PS Good customer service from W & Co sorting it out. Edit: almost! Another password "bug" has appeared.
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Post by yorkshireman on Jan 24, 2014 12:35:37 GMT
First interest payments received, though not enough to reinvest so at the moment they are sitting earning nothing. After the first round of interest payments were credited promptly, it’s disappointing to see that interest due for payment 23 January has still not been credited to the cash holding account by midday on 24 January. I’m only talking small amounts as I’m still at the “toe dipping” stage but disappointing nonetheless.
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Post by wellesleyco on Jan 24, 2014 13:31:14 GMT
First interest payments received, though not enough to reinvest so at the moment they are sitting earning nothing. After the first round of interest payments were credited promptly, it’s disappointing to see that interest due for payment 23 January has still not been credited to the cash holding account by midday on 24 January. I’m only talking small amounts as I’m still at the “toe dipping” stage but disappointing nonetheless.
yorkshireman Thank you for alerting us to this. Please could you contact us directly so we can get to the bottom of us. Severe apologies for any inconvenience this may have caused. We will keep the forum posted as to the outcome of this as we are more than willing to admit to any faults and provide information on what we have done to rectify the situation and how we intend to make sure it does not happen again.
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Post by yorkshireman on Jan 24, 2014 14:18:35 GMT
After the first round of interest payments were credited promptly, it’s disappointing to see that interest due for payment 23 January has still not been credited to the cash holding account by midday on 24 January. I’m only talking small amounts as I’m still at the “toe dipping” stage but disappointing nonetheless.
yorkshireman Thank you for alerting us to this. Please could you contact us directly so we can get to the bottom of us. Severe apologies for any inconvenience this may have caused. We will keep the forum posted as to the outcome of this as we are more than willing to admit to any faults and provide information on what we have done to rectify the situation and how we intend to make sure it does not happen again. No, I’m not prepared to contact you direct. If you are dealing with other people’s money you should be in control of and know what is happening in your organisation.
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Post by wellesleyco on Jan 24, 2014 14:55:24 GMT
yorkshireman This issue was escalated to me an hour ago as a result of your posting and I can confirm that it has been rectified and interest should be visible in any of the accounts impacted. The reason that this problem occurred was as a result of an end of day automatic system process suffering an issue. We also have a number of reconciliation checks in place which would have identified this issue by close of business today and as such please rest assured that this issue would not have gone unnoticed had you not escalated it to us. Sincere apologies for the inconvenience and I would like to thank you sincerely for escalating this and giving us the opportunity to correct the situation. If you would like to discuss this matter with me personally you may call me on 0207 025 5186 and I will be very happy to explain further. Kind regards, Andrew Turnbull, Director and Co-Founder of Wellesley & Co.
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Post by batchoy on Jan 24, 2014 15:50:57 GMT
yorkshireman Thank you for alerting us to this. Please could you contact us directly so we can get to the bottom of us. Severe apologies for any inconvenience this may have caused. We will keep the forum posted as to the outcome of this as we are more than willing to admit to any faults and provide information on what we have done to rectify the situation and how we intend to make sure it does not happen again. No, I’m not prepared to contact you direct. If you are dealing with other people’s money you should be in control of and know what is happening in your organisation.
I have to say that is a very negative, rude and short sighted attitude. Unlike some other P2P organisations who won't even respond to emails and posts on their own forums let alone on independent ones wellesleyco have responded to your issue and want to engage personally with you to sort it out, yet you basically tell them to shove it.
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Post by yorkshireman on Jan 24, 2014 18:15:02 GMT
No, I’m not prepared to contact you direct. If you are dealing with other people’s money you should be in control of and know what is happening in your organisation.
I have to say that is a very negative, rude and short sighted attitude. Unlike some other P2P organisations who won't even respond to emails and posts on their own forums let alone on independent ones wellesleyco have responded to your issue and want to engage personally with you to sort it out, yet you basically tell them to shove it. Why is it negative, rude and short sighted? My hard earned brass comes before any niceties, it’s amazing how quickly things are corrected when a few feathers are ruffled.
Any financial firm worth it’s salt should have systems in place to deal proactively with this sort of issue, not ask customers to contact them to sort it.
However, it’s reassuring to learn that Wellesley evidently do have these systems and thank you for the apology Mr Turnbull.
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pikestaff
Member of DD Central
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Post by pikestaff on Jan 24, 2014 18:15:46 GMT
Totally agree with batchoy. Forum rule 1: Please be polite and constructive.
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Post by yorkshireman on Jan 24, 2014 18:30:51 GMT
Totally agree with batchoy. Forum rule 1: Please be polite and constructive. As far as I'm concerned my comments have been constructive, they got a result, the interest was paid. There is big difference between being rude and straight talking, there is nothing wrong with the latter provided you don’t harm or slander the other party.
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Post by batchoy on Jan 24, 2014 18:57:13 GMT
I have to say that is a very negative, rude and short sighted attitude. Unlike some other P2P organisations who won't even respond to emails and posts on their own forums let alone on independent ones wellesleyco have responded to your issue and want to engage personally with you to sort it out, yet you basically tell them to shove it. Why is it negative, rude and short sighted? My hard earned brass comes before any niceties, it’s amazing how quickly things are corrected when a few feathers are ruffled.
Any financial firm worth it’s salt should have systems in place to deal proactively with this sort of issue, not ask customers to contact them to sort it.
However, it’s reassuring to learn that Wellesley evidently do have these systems and thank you for the apology Mr Turnbull.
Negative, rude and short sighted, because you chose behave like a spoilt child and throw back an offer of personal service and engagement to get to the bottom of your problem. If your hard earned brass was that important to you would have engaged with the people trying to help you instead you seem to think it clever to 'ruffle feathers' as you put it. Any company worth its salt will not only work both proactively to sort issues, but occasionally things can go awry and will they are picked up by customers before they can be fixed and so have to work reactively. The best companies will then work personally with affected customers to solve those issues but you are obviously part of the camp that does not believe in old fashion personal service and would rather sit on the sideline a bitch.
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