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Post by overthehill on May 2, 2023 18:00:31 GMT
Wow. Instant payment with debit card to 14 days to refund. They must be bottom of the pile. I'm surprised consumer laws allow such a long period for the customer's money to earn interest for the vendor.
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agent69
Member of DD Central
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Post by agent69 on May 2, 2023 18:21:36 GMT
Wow. Instant payment with debit card to 14 days to refund. They must be bottom of the pile. I'm surprised consumer laws allow such a long period for the customer's money to earn interest for the vendor. You should think yourself lucky. If Ryanair cancel your flight it takes about 6 months to get your money back.
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scooter
Member of DD Central
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Post by scooter on May 2, 2023 18:28:10 GMT
Wow. Instant payment with debit card to 14 days to refund. They must be bottom of the pile. I'm surprised consumer laws allow such a long period for the customer's money to earn interest for the vendor.
I had the same from Wickes. They took my money, a day later told me the goods were out of stock and said it would be 14 days to refund. Something about the fact that they had already sent the money to the supplier and they had to wait to get the money back from them. Swift email to the CEO sorted that out.
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Post by overthehill on May 2, 2023 18:37:08 GMT
Wow. Instant payment with debit card to 14 days to refund. They must be bottom of the pile. I'm surprised consumer laws allow such a long period for the customer's money to earn interest for the vendor. You should think yourself lucky. If Ryanair cancel your flight it takes about 6 months to get your money back.
Zero chance of that. I prefer airlines where your luggage arrives at the same destination.
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keitha
Member of DD Central
2024, hopefully the year I get out of P2P
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Post by keitha on May 2, 2023 18:54:52 GMT
Ugg took 6 weeks to refund me for a pair of slippers
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agent69
Member of DD Central
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Post by agent69 on May 2, 2023 21:02:30 GMT
Ugg took 6 weeks to refund me for a pair of slippers Your investments must be doing well if you can afford to buy from Ugg!
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keitha
Member of DD Central
2024, hopefully the year I get out of P2P
Posts: 3,875
Likes: 2,314
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Post by keitha on May 2, 2023 21:31:54 GMT
Christmas present for SWMBO
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mogish
Member of DD Central
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Post by mogish on May 3, 2023 11:52:08 GMT
I use screwfix for all diy needs. Superb service, open when you need them, easy returns, branch4s everywhere.
Ladt if the decent customer service.
Ironically owned by B&q I believe.
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keitha
Member of DD Central
2024, hopefully the year I get out of P2P
Posts: 3,875
Likes: 2,314
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Post by keitha on May 3, 2023 11:57:28 GMT
I use screwfix for all diy needs. Superb service, open when you need them, easy returns, branch4s everywhere. Ladt if the decent customer service. Ironically owned by B&q I believe. I prefer tool station again that's because my local screwfix is manned by a bunch of ignorant kids
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adrianc
Member of DD Central
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Post by adrianc on May 3, 2023 12:20:14 GMT
I use screwfix for all diy needs. Superb service, open when you need them, easy returns, branch4s everywhere. Ladt if the decent customer service. Ironically owned by B&q I believe. I prefer tool station again that's because my local screwfix is manned by a bunch of ignorant kids Screwfix is owned by Kingfisher, who own B&Q. Toolstation is owned by Travis Perkins, who used to own Wickes.
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Post by bernythedolt on May 4, 2023 0:17:27 GMT
Ugg took 6 weeks to refund me for a pair of slippers Three weeks per foot - most glaciers move faster than that!
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Post by moonraker on May 4, 2023 11:06:21 GMT
I use screwfix for all diy needs. Superb service, open when you need them, easy returns, branch4s everywhere. Ladt if the decent customer service. Ironically owned by B&q I believe. On my last-but-one visit to Screwfix, I was served by a courteous and pleasant young man, on my next by a sullen and uninterested girl. As she was peering at her screen for what I wanted, the same young man emerged and said "good morning" to those of who were being served. Quite a pleasant gesture, I thought.
Overall I'm impressed with the Screwfix service, including getting out-of-stock items to me quickly.
In Wickes there's seldom anyone on the shop floor to ask. (Same in the big Boots in town.)
Worst experience was in JD Sports when I wanted a cheapo pair of slippers. I saw a single on display, explored the nearby boxes for a pair in my size, couldn't spot them, asked an assistant who airily waved towards a large pile of boxes a little further away. After ten minutes I gave up and asked someone else who took me to the correct boxes, some distance from the display singleton.
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