Missing investment in W-------- L--- (L---) BD10 (KUF)
Oct 11, 2023 14:04:09 GMT
ganymede, jnm21, and 4 more like this
Post by b3nn0 on Oct 11, 2023 14:04:09 GMT
Logged into Kuflink today to find a drop in my invested funds on my dashboard. Having checked my portfolio my investment in this loan was not there accounting for the missing investment amount I noticed on my dashboard.
All interest has been paid every month including October.
Checking the live loans I found another tranche for the same loan ( which is Perfoming ) and hovered over my tranche was shows in Green Print the amount I have invested in it but has gone missing from my portfolio.
I have contacted Kuflink for an explanation of this situation, but not heard back from them as yet.
Was wondering if it is just me or have any others suffered the same fate?
EDIT: email from Kuflink
Thank you for getting in touch.
Please be rest assured that you have not lost any funds with Kuflink, and this does relate to a display error.
Our tech team are fully aware of the issue and are dealing with this as highest priority. They have investigated into the issue and located the discrepancy; they are now in the process of updating user’s portfolios and this should be completed as soon as possible. Please check back on your account later this evening.
Please accept our deepest apologies for any inconvenience or concerns caused.
If there is anything else I can assist with then please do not hesitate to get back to me.
All interest has been paid every month including October.
Checking the live loans I found another tranche for the same loan ( which is Perfoming ) and hovered over my tranche was shows in Green Print the amount I have invested in it but has gone missing from my portfolio.
I have contacted Kuflink for an explanation of this situation, but not heard back from them as yet.
Was wondering if it is just me or have any others suffered the same fate?
EDIT: email from Kuflink
Thank you for getting in touch.
Please be rest assured that you have not lost any funds with Kuflink, and this does relate to a display error.
Our tech team are fully aware of the issue and are dealing with this as highest priority. They have investigated into the issue and located the discrepancy; they are now in the process of updating user’s portfolios and this should be completed as soon as possible. Please check back on your account later this evening.
Please accept our deepest apologies for any inconvenience or concerns caused.
If there is anything else I can assist with then please do not hesitate to get back to me.