djpix99
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Post by djpix99 on Feb 9, 2015 18:48:25 GMT
I have just sold a £18.92 part of PBL 15 which is showing as 100% sold. However when I check my cash account and statement I haven't received the funds, has anyone else come across this issue before?
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ramblin rose
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“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
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Post by ramblin rose on Feb 9, 2015 18:53:33 GMT
Frequently djpix99 - you'll find it discussed in various threads. I have noticed it seems to happen when multiple people try to purchase the last amount available on a loan and the available amount goes negative as a result. The accounting for the loan part gets messed up - that appears to have happened with yours as there is currently a negative amount showing for PBL015. You could wait and see if it gets sorted, but it would do no harm to drop an email to the support email address to ask them to sort it for you. |
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ianj
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Post by ianj on Feb 12, 2015 17:39:49 GMT
Here's a new issue I encountered earlier today. At some point whist selling some loan parts (possibly due to auto-refresh on the page) I must have specified a value in excess of my holding. The system never questioned this and consequently it all sold, resulting in that loan part id having a negative value!  'Selling/Sold Loan Parts' makes no mention (complete or otherwise) of the value that must have been sold to achieve the current negative.  Interestingly, the system appears to be prepared to allow a further sale for the negative value.  savingstream advised, but no response as yet.  |
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mikes1531
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Post by mikes1531 on Feb 13, 2015 4:08:02 GMT
Here's a new issue I encountered earlier today. At some point whist selling some loan parts (possibly due to auto-refresh on the page) I must have specified a value in excess of my holding. The system never questioned this and consequently it all sold, resulting in that loan part id having a negative value! : Are you saying your balance has been credited for more proceeds than you had parts to sell? If not -- or maybe even if so -- perhaps this is just an illustration of what happens when someone puts a part up for sale and two people both try to buy it at once. Wouldn't that also produce a loan part with a negative value? That would be the flip side of the two buyers' accounts which both show the purchase as having been made.
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ianj
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Post by ianj on Feb 13, 2015 9:59:24 GMT
Here's a new issue I encountered earlier today. At some point whist selling some loan parts (possibly due to auto-refresh on the page) I must have specified a value in excess of my holding. The system never questioned this and consequently it all sold, resulting in that loan part id having a negative value! : Are you saying your balance has been credited for more proceeds than you had parts to sell? If not -- or maybe even if so -- perhaps this is just an illustration of what happens when someone puts a part up for sale and two people both try to buy it at once. Wouldn't that also produce a loan part with a negative value? That would be the flip side of the two buyers' accounts which both show the purchase as having been made. It was the value of Live Loan Part which was reduced to a negative value, not the value available for purchase. I've experienced a 'double sale' previously, and there is no Live Loan Part reduction until SS do their manual adjustment. SS have yet to work their majic so the negative value remains and my account balance doesn't reflect the value of all that sold. I've experience a 'double sale' previo
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ianj
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Post by ianj on Feb 13, 2015 10:05:35 GMT
As can probably see from the post above I'm having trouble with typing on my iPhone..
I've even 'liked' my own post (a heinous crime in my view) attempting an edit.
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
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Post by ramblin rose on Feb 13, 2015 10:50:53 GMT
As can probably see from the post above I'm having trouble with typing on my iPhone.. I've even 'liked' my own post (a heinous crime in my view) attempting an edit. Clicking the 'like' button again will unlike it if you want.
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Post by Deleted on Feb 16, 2015 16:22:18 GMT
Grrrrr . first time I've tried to sell since a few weeks ago when it went wrong on me. And looks like it's gone wrong again. Thought I would diversify a bit so put up some PBL5 for sale - and it seemed to sell in minutes -as in the availability disappeared on the available loans page - yet it's still showing as only 50% sold on my dashboard and hence the funds aren't available to reinvest in the new loan as yet.  But according to loans page, there's nothing available in PBL5, so nobody can buy my other 50%  EDIT - I take the above back. Strangely, it's updated to 100% sold and I now have the funds. Lucky I hadn't got round to emailing SS - I was just about to. There seems to have been a lot of activity on the SM this afternoon with the new loan going live so probably the hamster wasn't running round his wheel fast enough to keep up.  |
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ianj
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Post by ianj on Feb 16, 2015 18:42:31 GMT
Here's a new issue I encountered earlier today. At some point whist selling some loan parts (possibly due to auto-refresh on the page) I must have specified a value in excess of my holding. The system never questioned this and consequently it all sold, resulting in that loan part id having a negative value! 'Selling/Sold Loan Parts' makes no mention (complete or otherwise) of the value that must have been sold to achieve the current negative. Interestingly, the system appears to be prepared to allow a further sale for the negative value. savingstream advised, but no response as yet This problem is still not resolved. I emailed savingstream again this afternoon, result: my login is now blocked!  What's going on savingstream 
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ianj
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Post by ianj on Feb 16, 2015 19:09:05 GMT
Here's a new issue I encountered earlier today. At some point whist selling some loan parts (possibly due to auto-refresh on the page) I must have specified a value in excess of my holding. The system never questioned this and consequently it all sold, resulting in that loan part id having a negative value! 'Selling/Sold Loan Parts' makes no mention (complete or otherwise) of the value that must have been sold to achieve the current negative. Interestingly, the system appears to be prepared to allow a further sale for the negative value. savingstream advised, but no response as yet This problem is still not resolved. I emailed savingstream again this afternoon, result: my login is now blocked! What's going on savingstream Well, someone's now moved quickly. I can login again and I've had an email agreeing with my calculations. Just a shame it took all this time.
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gt94sss2
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Post by gt94sss2 on Apr 3, 2015 11:14:12 GMT
I have noticed it seems to happen when multiple people try to purchase the last amount available on a loan and the available amount goes negative as a result. The accounting for the loan part gets messed up - that appears to have happened with yours as there is currently a negative amount showing for PBL015. You could wait and see if it gets sorted, but it would do no harm to drop an email to the support email address to ask them to sort it for you. I think something like this has happened to me when I was buying £350 of Loan 29 yesterday. I received a standard email confirming the transaction had occurred for £350 but they have reduced my holding to £197.84 .
The recent activity page suggests that they have split my holding with someone else who got £102.16 even though someone else actually seems to have brought the last £200 of the loan and I suspect its them who actually caused the loan to go negative, not one of us. (i.e. I noticed it very soon afterwards!)
It would be good if SS could email customers when they change loan part amounts like this - I would have had funds uninvested and not known about it if I hadn't checked (largely by chance)
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But according to loans page, there's nothing available in PBL5, so nobody can buy my other 50% 
