bloodycat
Member of DD Central
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Post by bloodycat on May 28, 2015 15:13:50 GMT
Just Had an email regarding double application of the promotion. Not bad its only taken Fumbling Clowns 6 weeks to spot their mistake. Maybe my totals will be correct again for a few weeks  |
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SteveT
Member of DD Central
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Post by SteveT on May 28, 2015 15:23:15 GMT
Amused that the explanation is "due to a network error". Must be a funny kind of network. Perhaps it involves shouting across the office (mid ping-pong match) to ask "Did you remember to post the cashback yet?"
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baldpate
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Post by baldpate on May 28, 2015 15:40:29 GMT
I told them about the discrepancy 2 days after it happened, and told them what caused it 3 days after that. So they've known about it for ages.
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Post by longjohn on May 28, 2015 16:33:38 GMT
I told them about the discrepancy 2 days after it happened, and told them what caused it 3 days after that. So they've known about it for ages. I also asked if it would be possible to add the loan part number to the end of the bland 'Lender promotional cashback' message. John
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Post by longjohn on May 30, 2015 10:37:24 GMT
The overpayment has been reclaimed. No entry in the current statement it just disappears from April's statement like it never happened.
Double entry book keeping, complete transaction logs, full audit trail. Must have been a few pages missing in their copy of 'Bookkeeping & Accounting All-in-One For Dummies' (real book still available from booksellers).
John
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blender
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Post by blender on May 30, 2015 11:03:55 GMT
I think (hope) that the transaction log and the books for the client accounts are not the same thing. Client accounting is probably done off site by a third party. The transaction log must be the information they choose to show us.
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Post by GSV3MIaC on May 30, 2015 13:31:51 GMT
I think you may be right, since they claim they can't reconcile my account(s) owing to the large volume of transactions to search through .. I manage it just fine with the transaction statements they provide, so I can only assume they have an un-edited version somewhere in which all the 'loan offer' etc. items which never turn into loan parts still exist and can be searched. The also claim to have a team off working the reconciliation c*ckup, which aims to have it all sorted in 8 weeks, which is good because in 9 weeks I escalate my complaint to level2 (having had an account which won't reconcile for over a year now, and a current error in their favour in 3 figures).
So .. I think the transaction report they provide for us is a collapsed version of 'the real one'.
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blender
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Post by blender on May 30, 2015 19:05:14 GMT
The transaction log we see is not auditable as far as I can tell and I think it is local to the platform. I think it was sl75 who made a good case for their having to be a proper auditable client account elsewhere.
I would think that the handling of bids - which are not real transactions but just a system of reserving available funds against bid commitments - may well be just local to the platform. They would not need to trouble the client account until a loan is actually drawn down and the true 'available funds' need to be debited. Plenty of scope for endless reconciliation fun.
My own account is now correct (or 4p out) now that the double promotion has been removed. The other account is still wrong and has been so for a long time - many months.
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