Post by SteveT on Jun 24, 2015 9:56:54 GMT
Has anyone else had problems recently with emails to ReBS customer service being ignored? I emailed them on 16th June to request cancellation of my bids on the F***w**** UK loan (the auction that refuses to die, now pointlessly extended yet again for another 10 days) and received the usual Support Ticket confirmation number, but then nothing.
A further prod via the Support Ticket on the 18th was similarly ignored and my funds are still tied up in live bids this morning. I've just phoned them (the chap who answered couldn't help me but is going to get Nick to call me back) so hopefully it will be sorted out soon, but I wondered if there is a system problem with emails getting "lost". All my previous email exchanges with ReBS have been handled very promptly so this seems atypical.
Update: Nick called back within 10 minutes and is cancelling the bids now. "Human error" apparently in missing the original Support Ticket, although why my follow-up message didn't work either, I don't know.
A further prod via the Support Ticket on the 18th was similarly ignored and my funds are still tied up in live bids this morning. I've just phoned them (the chap who answered couldn't help me but is going to get Nick to call me back) so hopefully it will be sorted out soon, but I wondered if there is a system problem with emails getting "lost". All my previous email exchanges with ReBS have been handled very promptly so this seems atypical.
Update: Nick called back within 10 minutes and is cancelling the bids now. "Human error" apparently in missing the original Support Ticket, although why my follow-up message didn't work either, I don't know.
