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Post by fiatlender on Sept 10, 2015 14:58:28 GMT
Just logged into my account to see three lots of £100 cashback from the July Promo  I suppose you want it back now RS?  Anyone else? Attachments:
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pom
Member of DD Central
Posts: 1,922 
Likes: 1,244
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Post by pom on Sept 10, 2015 15:13:28 GMT
I've got FOUR!! (but £50 each)
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Post by fiatlender on Sept 10, 2015 15:31:13 GMT
Just got another £100. Will be able to retire in a week if this keeps up  |
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pom
Member of DD Central
Posts: 1,922
Likes: 1,244
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Post by pom on Sept 10, 2015 17:47:52 GMT
And it's been deducted again.... I'd hope there'll be an "oops" email apology...
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Post by fiatlender on Sept 10, 2015 19:17:26 GMT
Story of my life, money disappearing as fast as I get it.
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Post by westonkevRS on Sept 11, 2015 19:27:36 GMT
What can I say, this is a little embarrassing. I'm not going to hide, it feels a little amateurish and Zopaesque....  This was obviously a mistake and is being rectified asap, with I think now all accounts re-settled. The issue was a cross-over of the new " new lender" campaign with the payment of the old cash-back, and the system getting confused and mixing the two. No long term damage done, other than to our pride. Any customers that think they have somehow been disadvantaged should contact Customer Services but otherwise, business as usual. westonkevRS |
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This was obviously a mistake and is being rectified asap, with I think now all accounts re-settled. The issue was a cross-over of the new "new lender" campaign with the payment of the old cash-back, and the system getting confused and mixing the two. No long term damage done, other than to our pride.