blink
Member of DD Central
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Post by blink on Mar 7, 2016 21:53:37 GMT
Is anyone else having problems logging in. My partner and I both have accounts with Ratesetter. He is experiencing problems accessing his account. A message comes up stating their is a problem. He is entering the correct details. We both use the same laptop and tablet.. The tablet defaults to my account and he has to change the details, then login, but the laptop has no saved details. Things like this always concern me. I have contacted customer service via the website, but it can take a while for them to reply, which isn't always the best when you can't see what is happening to your funds.
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pfp
Posts: 12 
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Post by pfp on Mar 7, 2016 22:18:11 GMT
I've just checked and have no problem logging in.
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blink
Member of DD Central
Posts: 94
Likes: 119
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Post by blink on Mar 7, 2016 22:22:10 GMT
I can log in, but my partner can't. Really strange and a tad worrying to, as it is not down to our laptop, tablet etc.
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adrianc
Member of DD Central
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Post by adrianc on Mar 7, 2016 22:27:39 GMT
I've just checked and have no problem logging in. Likewise. I'm currently going between my account and my mother's, and have had no issue at all.
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blink
Member of DD Central
Posts: 94
Likes: 119
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Post by blink on Mar 7, 2016 22:34:49 GMT
losing the will to live, as now I can't access my account.. my paranoia is going overboard now.. this is really strange.. It is like we have been logged out...but thanks to everyone for checking..
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ribs
Probably not James Marshall
Posts: 148
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Post by ribs on Mar 7, 2016 22:48:23 GMT
Working fine here. I suggest you contact ratesetter. Try not to lose any sleep over it; it's probably nothing.
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blink
Member of DD Central
Posts: 94
Likes: 119
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Post by blink on Mar 7, 2016 23:00:43 GMT
Thanks Ribs. I have contacted them, but from past experience they are slow to respond to emails.. states 2 days for response, but will try to respond earlier.. I will phone them, but again, I have done this in the past and it has been constantly engaged. I have sent Kev a personal message, asking him to flag this up to the relevant people. Forgot how to tag him in posts, and I am aware that it is not necessarily his remit to sort out stuff like this, but all the same the sooner it is resolved the happier we both will be. I don't half sound melodramatic.
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registerme
Member of DD Central
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Post by registerme on Mar 8, 2016 4:28:23 GMT
You've tried clearing all cookies and history etc?
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Post by westonkevRS on Mar 8, 2016 7:43:24 GMT
Thanks Ribs. I have contacted them, but from past experience they are slow to respond to emails.. states 2 days for response, but will try to respond earlier.. I will phone them, but again, I have done this in the past and it has been constantly engaged. I have sent Kev a personal message, asking him to flag this up to the relevant people. My account is working, as is my wife's. Why don't you actually call Customer Services on 020 3142 6226. This is the easiest and fastest way to get help. But I will have a quick look all the same.... Kevin.
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blink
Member of DD Central
Posts: 94
Likes: 119
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Post by blink on Mar 8, 2016 8:40:02 GMT
Hi Kev.. I will do at 9 am.. but previously when I have phoned it has been engaged for ages and I have not been able to hold. Just thought there may be others experiencing this problem and I could address from my end. It is worrying though and it is now both our accounts.
Thank you.
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jlend
Member of DD Central
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Post by jlend on Mar 8, 2016 8:59:09 GMT
Thanks Ribs. I have contacted them, but from past experience they are slow to respond to emails.. states 2 days for response, but will try to respond earlier.. I will phone them, but again, I have done this in the past and it has been constantly engaged. I have sent Kev a personal message, asking him to flag this up to the relevant people. My account is working, as is my wife's. Why don't you actually call Customer Services on 020 3142 6226. This is the easiest and fastest way to get help. But I will have a quick look all the same.... Kevin. Mmm. I can't get in either. Probably just me entering password wrong though knowing me ☺ Will phone when i get to work. Sitting on a train...
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blink
Member of DD Central
Posts: 94
Likes: 119
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Post by blink on Mar 8, 2016 9:39:50 GMT
Thank you all... phoned customer service and all reset... after my earlier comment.. managed to get through and not on hold for long... Jlend hope you get sorted...
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jlend
Member of DD Central
Posts: 1,819
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Post by jlend on Mar 8, 2016 9:44:10 GMT
Thank you all... phoned customer service and all reset... after my earlier comment.. managed to get through and not on hold for long... Jlend hope you get sorted... I'm sure it will be fine :-)
I've had to leave them a phone message as all lines were busy when I just phoned - I assume they are busy finding lots of new borrowers for us all :-)
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pip
Posts: 542
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Post by pip on Mar 8, 2016 11:24:46 GMT
Was a thread on this really necessary?
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Post by westonkevRS on Mar 8, 2016 18:21:25 GMT
I assume they are busy finding lots of new borrowers for us all :-)
Customer Services look after both existing lenders and borrowers. RateSetter has over a 100,000 live borrower loans and less than a third this volume of live lenders..... .....And guess which category takes up the majority of Customer Services time? 
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