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Post by trilby on Apr 1, 2016 10:30:30 GMT
On Wednesday morning around 8am I made a deposit to my SS account and it was credited during that morning's deposit run, around 11am - so everything as expected there. Then on Wednesday afternoon I made another deposit, for the same amount as the morning deposit, but that one still has not been credited to my account and today's (Friday's) deposit run has now completed. My bank confirmed that the second payment was an "immediate payment" when I made it, so I'm fairly sure it would have arrived in the SS deposit account within minutes.
Anyone else having (or had) a similar issue?
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brin
I am trying to stay calm.
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Post by brin on Apr 1, 2016 10:43:24 GMT
On Wednesday morning around 8am I made a deposit to my SS account and it was credited during that morning's deposit run, around 11am - so everything as expected there. Then on Wednesday afternoon I made another deposit, for the same amount as the morning deposit, but that one still has not been credited to my account and today's (Friday's) deposit run has now completed. My bank confirmed that the second payment was an "immediate payment" when I made it, so I'm fairly sure it would have arrived in the SS deposit account within minutes. Anyone else having (or had) a similar issue? Happened once to me some time ago, i dropped them an email with my payment ref number and 20 mins later it was in, SS are usually pretty good with this sort of stuff.
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Post by trilby on Apr 1, 2016 12:46:01 GMT
Unfortunately my mail to support at 10am today has had no reply. The deposit is a five figure sum so it's hard not to feel a bit twitchy about it disappearing!
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ablender
Member of DD Central
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Post by ablender on Apr 1, 2016 14:04:34 GMT
savingstream : something for your attention if you have not seen it already.
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Liz
Member of DD Central
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Post by Liz on Apr 1, 2016 14:59:37 GMT
A quick phone call might be best.
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Post by trilby on Apr 1, 2016 15:08:26 GMT
I called but was told that all support is by email, so either I could send a mail myself or they could send a mail on my behalf. I mentioned that I had already mailed and the only suggestion was to send a follow up mail, which I did a few hours ago but have still had no response. A little frustrating!
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Liz
Member of DD Central
Posts: 2,426
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Post by Liz on Apr 1, 2016 15:32:11 GMT
I called but was told that all support is by email, so either I could send a mail myself or they could send a mail on my behalf. I mentioned that I had already mailed and the only suggestion was to send a follow up mail, which I did a few hours ago but have still had no response. A little frustrating! Oh, I am surprised. Did it definitely go to Lendy? If it did I wouldn't worry, you probably confused them, sending 2 amounts that were the same.
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brin
I am trying to stay calm.
Posts: 379
Likes: 69
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Post by brin on Apr 1, 2016 15:40:06 GMT
I called but was told that all support is by email, so either I could send a mail myself or they could send a mail on my behalf. I mentioned that I had already mailed and the only suggestion was to send a follow up mail, which I did a few hours ago but have still had no response. A little frustrating! I must say trilby, i agree with you, frustrated, is quite a bit less than i would be feeling if a five figure sum of mine had been missing for 2 days and SS could not even be bothered to respond to 2 E-mails.... not good saving stream.. 
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Post by trilby on Apr 1, 2016 16:02:18 GMT
Did it definitely go to Lendy? If it did I wouldn't worry, you probably confused them, sending 2 amounts that were the same. Yep, definitely went to the right account - both of Wednesday's payments went to the same saved payee and the morning one was credited a few hours later. As you say, my worry is that making two deposits of the same amount on the same day has led to the second one being flagged as a duplicate or otherwise mishandled. I understand that mistakes inevitably happen from time to time but it's the lack of response from SS that's disappointing.
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Liz
Member of DD Central
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Post by Liz on Apr 1, 2016 16:21:16 GMT
A good idea us to add £1 to the second payment, hence they aren't duplicate and don't cause problems.
Agreed, it's bad form not to respond to emails, although from experience, their customer service is top notch, and they have always fixed my problems promptly.
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Post by trilby on Apr 1, 2016 16:32:53 GMT
If it helps to reassure, Whenever I've made two faster transfers in the same day it always goes wrong and only one appears. The other one usually appears two days later. I guess the system decides that something has gone wrong and transfers go back to the the old style transfer for one of them. (The actual transfer *is* done under the old system really, faster transfers just adds an immediate "notification" that the receiver chooses to believe) Thanks, it is indeed reassuring to know this isn't a one-off situation! Hopefully the deposit is going to put in an appearance in the next few days. I think all my future transactions are going to be small, unique and on separate days...
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ablender
Member of DD Central
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Post by ablender on Apr 1, 2016 20:15:02 GMT
It doesn't help that today was a busy day with the interest payment. Can you imagine having to count all that money?  |
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brin
I am trying to stay calm.
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Post by brin on Apr 1, 2016 22:25:46 GMT
It doesn't help that today was a busy day with the interest payment. Can you imagine having to count all that money? Unfortunately that's all i can do... imagine... 
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Post by trilby on Apr 4, 2016 9:51:46 GMT
Unfortunately the deposit I made on Wednesday afternoon still hasn't been credited to my account today (I'm assuming that receiving the "Please resolve negative balance" email means that all deposits have been processed for the day). Even given paul123's experience of delays when making two deposits in one day, this seems like a very long time for it not to have appeared. I've still had no response to my mails to support on Friday, even after a followup mail today. This is an exasperating situation to be left in and unfortunately my confidence in Saving Stream is dwindling rapidly.
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brin
I am trying to stay calm.
Posts: 379
Likes: 69
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Post by brin on Apr 4, 2016 10:01:25 GMT
Hi trilby I must say i'm very surprise, SS not usually this bad, i would get on the phone again to them
(SS contact details .....Or call us on
0800 779 7706 or 02033 033146)
edit:- i have also fired over an email to them directing them to this thread, hope it helps.
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