paulgul
Member of DD Central
Posts: 401
Likes: 92
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Post by paulgul on Apr 28, 2016 8:09:00 GMT
After yesterdays release of PBL094 I was left with a deficit in my account which was corrected by a bank transfer last night. I know the reconciliation only takes place at SS at certain times of the day but I was rather surprised to receive this email this morning "You currently have a negative balance of £xyz.ab
Please make a bank transfer or sell loan parts to rectify this. Your investments could be cancelled if you do not resolve this matter.
If you have made a bank transfer that has not yet been reconciled, please disregard this email.
Kind regards,
The Saving Stream Team"I thought this email rather abrupt and was obviously sent out before SS had even looked at any transfers made last night, perhaps savingstream you need to streamline your accounts dept and process bank transfers a bit quicker and take a few lessons in public relations |
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warn
Member of DD Central
Curmudgeon
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Likes: 632
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Post by warn on Apr 28, 2016 8:16:34 GMT
You were asked, quite politely, to disregard the email if your transfer had not yet been reconciled.
Why didn't you?
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Post by portlandbill on Apr 28, 2016 8:17:22 GMT
I have had the same. It usually takes 24 hours for SS to recognise that the money's in their account. Don't sweat it.
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cooling_dude
Bye Bye's for the PPI
Posts: 2,853
Likes: 4,298
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Post by cooling_dude on Apr 28, 2016 8:19:29 GMT
The e-mail is sent automatically the very next morning a deficit occurs. I find it a polite well-written e-mail, and appreciate that somtimes people need a little nudge to remind them to send payment.  |
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paulgul
Member of DD Central
Posts: 401
Likes: 92
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Post by paulgul on Apr 28, 2016 8:27:30 GMT
You were asked, quite politely, to disregard the email if your transfer had not yet been reconciled. Why didn't you? Because if they hadn't reconciled the account they shouldn't have sent out the email - I don't expect any company to say I owe them money if they can't be bothered to check to see if I have already paid
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cooling_dude
Bye Bye's for the PPI
Posts: 2,853
Likes: 4,298
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Post by cooling_dude on Apr 28, 2016 8:33:07 GMT
You were asked, quite politely, to disregard the email if your transfer had not yet been reconciled. Why didn't you? Because if they hadn't reconciled the account they shouldn't have sent out the email - I don't expect any company to say I owe them money if they can't be bothered to check to see if I have already paid It does say in the e-mail... If you have made a bank transfer that has not yet been reconciled, please disregard this email...
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Post by dodgeydave on Apr 28, 2016 8:33:24 GMT
You cant have any utility bills then
It automated , Ignore it
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Post by Deleted on Apr 28, 2016 8:42:23 GMT
You were asked, quite politely, to disregard the email if your transfer had not yet been reconciled. Why didn't you? Because if they hadn't reconciled the account they shouldn't have sent out the email - I don't expect any company to say I owe them money if they can't be bothered to check to see if I have already paid These type of reminders are commonplace from businesses, the reminder for your council tax is much more abrupt. If you are particularly offended you could always send your funds in beforehand (as required by all other P2P sites) 
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Post by carbonr1 on Apr 28, 2016 8:53:44 GMT
My e-mail said i had to rectify my balance in 24 hours. i thought we had 48 hours or have they changed the policy?
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ben
Posts: 2,020
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Post by ben on Apr 28, 2016 8:59:01 GMT
you already had 24 hours pretty much by time email was sent
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Post by Deleted on Apr 28, 2016 8:59:19 GMT
My e-mail said i had to rectify my balance in 24 hours. i thought we had 48 hours or have they changed the policy? Pre-funding is 24 hours, Secondary market is 48 hours.
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Post by GSV3MIaC on Apr 28, 2016 9:00:46 GMT
The policy and the email have never, IME, been exactly aligned. Apart from anything else it is not clear when the clock(s) start(ed) on either of them.
For the OP .. if it bugs you, do what I do ... send them a polite email saying 'hold your horses, the cash is on the way'. That'll probably buy you another couple of days grace. 8>.
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sl75
Posts: 2,092
Likes: 1,245
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Post by sl75 on Apr 28, 2016 9:05:24 GMT
These type of reminders are commonplace from businesses, the reminder for your council tax is much more abrupt. ... although not half as bad as the reminders from TV licensing for people who have the audacity to decide to live their life without a television.
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ben
Posts: 2,020
Likes: 589
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Post by ben on Apr 28, 2016 9:10:22 GMT
These type of reminders are commonplace from businesses, the reminder for your council tax is much more abrupt. ... although not half as bad as the reminders from TV licensing for people who have the audacity to decide to live their life without a television. or even when you do have a licence but they cant be bothered to check
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Post by xyon100 on Apr 28, 2016 9:14:39 GMT
These type of reminders are commonplace from businesses, the reminder for your council tax is much more abrupt. ... although not half as bad as the reminders from TV licensing for people who have the audacity to decide to live their life without a television. Yea, what is with THAT! I bought a house in the UK last year and the mail I found from TV licensing was shocking! I think I only got the SS mail once, no big deal.
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