starfished
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Post by starfished on Jun 19, 2016 10:47:18 GMT
I asked a particular P2P for a withdrawal, a very small amount, using the same method I have always done. In the past this has usually taken a few days (more than 3 but less than 5 working days) to hit my account. On this occasion it has now been longer... On day 1 I made the request, on day 2 I was told I had to request it using a different method to the one I had used before. On day 10, I chased and was told they would investigate. Day 13 no money and no answer so far (obviously some of these days are over a weekend).
Given it is Sunday, it will probably get sorted tomorrow but curious on people's views.
I don't want to cause an unnecessary panic. It may well be a bank issue on my side rather than their side which is causing an issue. Please don't ask me which as I don't think it is yet fair to say which one. Once I have an update will let you know.
However, it did get me thinking what would be an appropriate amount of time to make which firm public? In these circumstances if someone (the accuser) has made a mistake, it could cause a fledgling firm/industry to fail by causing a run on the firm. However, by saying nothing when someone thinks something is amiss are you also failing in a duty to other investors? In short, how long would you wait?
Edit - I invest in more firms than I have posted on in the past...
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skippyonspeed
Some people think I'm a little bit crazy, but I know my mind's not hazy
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Post by skippyonspeed on Jun 19, 2016 10:52:56 GMT
(more than 3 but less than 5 working days) I make that 4!
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skippyonspeed
Some people think I'm a little bit crazy, but I know my mind's not hazy
Posts: 787
Likes: 424
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Post by skippyonspeed on Jun 19, 2016 11:00:34 GMT
Have you tried searching the platform in question to see other people's comments on the subject
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Post by earthbound on Jun 19, 2016 11:04:41 GMT
I asked a particular P2P for a withdrawal, a very small amount, using the same method I have always done. In the past this has usually taken a few days (more than 3 but less than 5 working days) to hit my account. On this occasion it has now been longer... On day 1 I made the request, on day 2 I was told I had to request it using a different method to the one I had used before. On day 10, I chased and was told they would investigate. Day 13 no money and no answer so far (obviously some of these days are over a weekend). Given it is Sunday, it will probably get sorted tomorrow but curious on people's views. I don't want to cause an unnecessary panic. It may well be a bank issue on my side rather than their side which is causing an issue. Please don't ask me which as I don't think it is yet fair to say which one. Once I have an update will let you know. However, it did get me thinking what would be an appropriate amount of time to make which firm public? In these circumstances if someone (the accuser) has made a mistake, it could cause a fledgling firm/industry to fail by causing a run on the firm. However, by saying nothing when someone thinks something is amiss are you also failing in a duty to other investors? In short, how long would you wait? Edit - I invest in more firms than I have posted on in the past... 13 days in and your still being polite.. i would have named and shamed a week ago.  i have made 2 withdrawals from FS in the last week and both were completed same day. well done fundingsecure . 
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starfished
Member of DD Central
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Post by starfished on Jun 19, 2016 11:06:57 GMT
Have you tried searching the platform in question to see other people's comments on the subject Nothing I can see so far on this firm which makes me think one-off situation
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starfished
Member of DD Central
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Post by starfished on Jun 19, 2016 11:09:13 GMT
I didn't chase until day 10, which is also my bad. I think it is good manners to at least go directly to a firm that you are unhappy about to give them the chance to put something right before going public?
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skippyonspeed
Some people think I'm a little bit crazy, but I know my mind's not hazy
Posts: 787
Likes: 424
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Post by skippyonspeed on Jun 19, 2016 11:21:00 GMT
You need to know exactly where the problem occurred first........it could be your bank who messed up!
However, it is a bit strange that the 1st method you used before was unacceptable to them.......I think I would want an explanation for that, seeing as you did what they asked you to do yet that has not seemed to have completed successfully.
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Post by earthbound on Jun 19, 2016 11:21:08 GMT
I didn't chase until day 10, which is also my bad. I think it is good manners to at least go directly to a firm that you are unhappy about to give them the chance to put something right before going public? Ahhh... that's a bit different. typo
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james
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Post by james on Jun 20, 2016 10:32:20 GMT
However, it did get me thinking what would be an appropriate amount of time to make which firm public? An hour or two longer than expected can be entirely fine. It's not so much a naming to shame exercise as discussing routine customer service performance and that's of interest however long or short the time is.
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starfished
Member of DD Central
Posts: 296
Likes: 216
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Post by starfished on Jun 22, 2016 6:37:01 GMT
As a way of an update, chased again on day 13. Received an apology day 14 (technical issue their side), cash received day 15.
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markr
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Post by markr on Jun 22, 2016 8:36:14 GMT
(technical issue their side) Sounds like a Faulty Company to me.
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Post by earthbound on Jun 22, 2016 12:15:41 GMT
As a way of an update, chased again on day 13. Received an apology day 14 (technical issue their side), cash received day 15. Time to name them me thinks, i promise i wont read it.  
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i have made 2 withdrawals from FS in the last week and both were completed same day. well done 
