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Post by retired2005 on Jun 23, 2016 9:25:49 GMT
Just trying to do a small withdrawal and have had the 'processing' bar running across top of screen for about 5 minutes now..... dont know whether to close browser and retry?
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jimc99
Member of DD Central
Posts: 284 
Likes: 115
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Post by jimc99 on Jun 23, 2016 9:29:19 GMT
I'm pretty sure their website has jammed up with people trying to buy the new loans supposed to be being listed today.
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baldpate
Member of DD Central
Posts: 548
Likes: 406
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Post by baldpate on Jun 23, 2016 9:30:15 GMT
Same when you click to confirm a new investment. Collateral have just made a change to the presentation of the "Available Loan" list (now shows the amount you already have invested in each loan), and I guess something went wrong with the software update.
EDIT : also ... just received email notifying the launch of the new loan, but there are errors in the email which weren't there in the previous version - seems to confirm a problem with the software release. Collateral seem to have put the launch of this morning's loans on hold.
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Post by retired2005 on Jun 23, 2016 9:34:44 GMT
Thanks both....so I guess I close the browser and try again? never like closing browsers in the middle of a financial transaction.
Any comment from Collateral?
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Post by Collateral Rep on Jun 23, 2016 9:35:04 GMT
Just trying to do a small withdrawal and have had the 'processing' bar running across top of screen for about 5 minutes now..... dont know whether to close browser and retry? Hi retired2005, Your transfer request has been processed. Many thanks, Gordon
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Post by Collateral Rep on Jun 23, 2016 9:37:43 GMT
Same when you click to confirm a new investment. Collateral have just made a change to the presentation of the "Available Loan" list (now shows the amount you already have invested in each loan), and I guess something went wrong with the software update. Hi all, Yes we have made a few enhancements including showing the amount you have invested in each loan. We have had a slight glitch which we are correcting and I will give an update shortly. Many thanks, Gordon
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Post by Collateral Rep on Jun 23, 2016 9:38:37 GMT
Hi,
The loan is back up and all investments are showing.
Many thanks,
Gordon
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Post by retired2005 on Jun 23, 2016 9:45:37 GMT
Thanks Gordon - and received as a (super)fast payment !!!
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Post by Collateral Rep on Jun 23, 2016 11:19:04 GMT
Hi,
We've had a few issues this morning which we have now thankfully resolved.
The last two loans went up without any glitches. The invested column has been disabled for the time being but will be put back up ASAP.
Many thanks ,
Gordon
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pauls
Posts: 68
Likes: 36
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Post by pauls on Jun 23, 2016 11:53:40 GMT
Hi, We've had a few issues this morning which we have now thankfully resolved. The last two loans went up without any glitches. The invested column has been disabled for the time being but will be put back up ASAP. Many thanks , Gordon Thats a shame as the amount invested column is really useful. Thanks anyway for you good work. Keep it up.
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littleoldlady
Member of DD Central
Running down all platforms due to age
Posts: 3,017
Likes: 1,835
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Post by littleoldlady on Jun 24, 2016 20:31:09 GMT
Hi, We've had a few issues this morning which we have now thankfully resolved. The last two loans went up without any glitches. The invested column has been disabled for the time being but will be put back up ASAP. Many thanks , Gordon Thats a shame as the amount invested column is really useful. Thanks anyway for you good work. Keep it up. Yes asap please. I would call it essential rather than useful.
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Post by Collateral Rep on Jun 25, 2016 8:39:14 GMT
Hi pauls, We will be putting this feature back up ASAP. Many thanks, Gordon |
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