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Post by MoneyThing on Aug 19, 2016 15:12:34 GMT
The website appears to struggling at the moment. It's the first time I've seen it this bad for quite a while now. Yes, the system was seeing significantly more activity than usual, peaking at processing c. 30 bids per second at around 6 seconds past 4pm. (With 1500 page views per minute in the 1st minute).
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treeman
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Post by treeman on Aug 19, 2016 15:12:43 GMT
The website appears to struggling at the moment. It's the first time I've seen it this bad for quite a while now. Agreed - pretty bad 16:00 - 16:05
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mikeh
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Post by mikeh on Aug 19, 2016 15:12:53 GMT
The website appears to struggling at the moment. It's the first time I've seen it this bad for quite a while now. Agreed. 10 mins for 9 bids.
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james
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Post by james on Aug 19, 2016 15:14:32 GMT
Whilst many lenders click the opt-in well in advance of the renewal, a surprising number still only choose to opt-in (or out), on the last day up until the evening before which makes it tricky to predict the resulting balance to set an optimum bid limit whilst trying to give sufficient notice for people to fund their accounts. I will have a look at ways we can try and improve how we set the limits. A small financial incentive would probably due the job. Say a 5% reduction in how much is rolled over if the setting is made later than 8AM on the day before the loan goes live. Or if that proves insufficient, 5% a day for the final five days, counting 8AM as the day. At the moment those who want a larger limit have an incentive not to set the rollover flag until after the decision is made and it should take only a small drop to reverse that incentive. I specified 8AM because that allows night workers to get in during their "evening" but won't make a difference to your decision-making which I assume happens only after you wake up, which I've assumed is 8AM or maybe a little earlier. I'm not sure it would take even as much as 5%, 1% or even a penny might do the job. Personally I just know that I am likely to want to roll over so I set that on as soon as I acquire a loan.
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registerme
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Post by registerme on Aug 19, 2016 15:15:38 GMT
And, as ever, my withdrawal request was processed almost immediately. That chocolate obviously did the trick .
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guff
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Post by guff on Aug 19, 2016 15:16:43 GMT
Ed - re: your post three above, do we now know what Sophiething looks like ....... ? The picture is of LucyThing actually.... if you are curious about what SophieThing looks like you can have a look here. So Ed, you're a failed engineer...
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oldgrumpy
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Post by oldgrumpy on Aug 19, 2016 15:16:48 GMT
OK. The site struggled for a bit just after 4pm but kept going, just. I managed to slot my £25 extra into all nine loans. MT were advised a few hours ago that they shouldn't have nine loans all up at the same time.
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Post by MoneyThing on Aug 19, 2016 15:17:01 GMT
So did I, albeit with slow / non-responding web-pages. It's not really a complaint on my part, more of an observation. In the past MoneyThing has been interested in and receptive to feedback about performance.... hoy fyi I had multiple pages fail to load, some seemingly mid-transaction (though it all worked out in the end). I'm glad your experience was better than mine . I have no doubt Shuang and the team will be looking at ways to make some performance improvements based on today...
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ilmoro
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'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
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Post by ilmoro on Aug 19, 2016 15:17:31 GMT
Looks like my cunning plan of forgetting until 5 past was a stroke of genius and the site was fine after the first bid.
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zaz
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Post by zaz on Aug 19, 2016 15:19:01 GMT
Ed, Thanks for being open and upfront and communicating this - far from the ideal situation - but I very much appreciate the way you handled it. Such are the challenges of growth. In a way a nice problem to have! PS. Forgive if I a teaching my Grandmother but I would suggest you need to update your web platform - services from Microsoft Azure or Amazon AWS (cloud computing) would allow you to scale the servers for the time (hour/minutes) you need and then scale them back again. Best.
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Post by MoneyThing on Aug 19, 2016 15:30:31 GMT
Ed, Thanks for being open and upfront and communicating this - far from the ideal situation - but I very much appreciate the way you handled it. Such are the challenges of growth. In a way a nice problem to have! PS. Forgive if I a teaching my Grandmother but I would suggest you need to update your web platform - services from Microsoft Azure or Amazon AWS (cloud computing) would allow you to scale the servers for the time (hour/minutes) you need and then scale them back again. Best. Thanks zaz, Agree with your comment around AWS/Azure - this is something we want to do post authorisation. Regards, Ed
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archie
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Post by archie on Aug 19, 2016 15:41:45 GMT
Going back to the loans... I'm not invested in the C S loans, so didn't really give it any attention. However, I do invest my nephew's bits & pieces and forgot he has £20 in a C S loan. That £20 has now been split into 5 chunks of £4 shrapnel across 5 loans. That seems an overkill and doesn't do anything for streamlined account management. For the first time ever, I don't think I'm too happy with MT. In theory that's safer as there's more items involved. I would sell the £20 and buy into one loan to tidy up (or £10 electronics and £10 jewellery).
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james
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Post by james on Aug 19, 2016 15:59:48 GMT
That £20 has now been split into 5 chunks of £4 shrapnel across 5 loans. That surprised me as well once I tried to reconcile previous holding amounts with new amounts and found that there was no direct relationship. Instead total holdings in electronics were added up and split among electronics and ditto for the other pawn. In retrospect that was a good move to diversify things even though the amounts in each loan can be bigger or smaller than before. No actual change in amount held, repaid amounts were original holding amounts and that total is the same in the initial holdings of the new loans. I can understand the inconvenience in the situation you mention, though.
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ilmoro
Member of DD Central
'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
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Post by ilmoro on Aug 19, 2016 16:00:01 GMT
Going back to the loans... I'm not invested in the C S loans, so didn't really give it any attention. However, I do invest my nephew's bits & pieces and forgot he has £20 in a C S loan. That £20 has now been split into 5 chunks of £4 shrapnel across 5 loans. That seems an overkill and doesn't do anything for streamlined account management. For the first time ever, I don't think I'm too happy with MT. On the flipside instead of 30+ loans, Ive now got 9 so when it comes to streamlined account management I suspect there are more winners than losers
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Post by investorgator on Aug 20, 2016 1:58:29 GMT
Morning, I am afraid that I have completely miscalculated the popularity of the CSP rollover for today. With 98% of the capital rolled over leaving just £57,774 available across the 9 new loans going live this afternoon, there is clearly going to be an unpleasant case of FFF if we maintain the current bid limit of £250 each. Therefore, either we reduce the bid limit to £25 each which should allow a bit of time for lenders to place a bid, or we maintain the current bid limit as many of you have already funded your accounts accordingly. I appreciate that neither situation is optimal, however I would be most grateful if you could vote on what you would prefer and I will go along with the decision accordingly. Kind regards, Ed
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