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Post by ladywhitenap on Sept 28, 2016 20:19:05 GMT
No renewals box seems to have been provided.
help please Things
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Post by Deleted on Sept 28, 2016 20:31:53 GMT
No renewals box seems to have been provided. help please Things It has a little tooltip saying 'please opt in via Live Loans page for consolidated renewals' Guess it needs special treatment since its a renewal/merge combo
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Post by ladywhitenap on Sept 28, 2016 20:46:26 GMT
How does this help?
I don't have any such "tooltip" and there are no boxes to tick on "my live loans" page.
Are you saying that you can opt in now or that you believe the Things need to do some work
LW
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fp
Posts: 1,008 
Likes: 853
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Post by fp on Sept 28, 2016 20:50:39 GMT
How does this help? I don't have any such "tooltip" and there are no boxes to tick on "my live loans" page. Are you saying that you can opt in now or that you believe the Things need to do some work LW The opt in box will most likely appear on the pending loans page tomorrow based on past experience
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Post by Deleted on Sept 28, 2016 20:51:30 GMT
I have a renew box on my BPF373 holding on the live loans page, and that tooltip instead of a renew box on the pending loans page
So yes, it seems that I can opt in now via the live loans page, and not on the pending loans page
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Post by ladywhitenap on Sept 28, 2016 21:04:16 GMT
I have a renew box on my BPF373 holding on the live loans page, and that tooltip instead of a renew box on the pending loans page So yes, it seems that I can opt in now via the live loans page, and not on the pending loans page Thanks, Strange that you have that view and I don't? Id have thought that all lenders would see the same view. I do hope the Things have not used some Browser specific html??? LW
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ali
Member of DD Central
Posts: 313
Likes: 311
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Post by ali on Sept 28, 2016 21:07:41 GMT
I have a renew box on my BPF373 holding on the live loans page, and that tooltip instead of a renew box on the pending loans page So yes, it seems that I can opt in now via the live loans page, and not on the pending loans page Thanks, Strange that you have that view and I don't? Id have thought that all lenders would see the same view. I do hope the Things have not used some Browser specific html??? LW I wonder if you are conflating "My live loans" which doesn't have the checkboxes and "Live loans" which does?
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Post by MoneyThing on Sept 28, 2016 21:08:42 GMT
Evening,
For consolidated renewals (or extensions), the opt-in box is only viewable on the 'Live Loans' page against the original loans.
For all other renewals where one loan is going into one loan, then the opt-in is available on both the 'Live Loans' & 'Pending Loans' pages.
We will try and make this clearer on the platform and I will also send out an email in the morning to clarify.
Kind regards,
Ed
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Post by MoneyThing on Sept 28, 2016 21:15:27 GMT
Evening, For consolidated renewals (or extensions), the opt-in box is only viewable on the 'Live Loans' page against the original loans. For all other renewals where one loan is going into one loan, then the opt-in is available on both the 'Live Loans' & 'Pending Loans' pages. We will try and make this clearer on the platform and I will also send out an email in the morning to clarify. Kind regards, Ed ...just added some extra text on the 'Pending Loans' page to hopefully make it a little clearer: "For CONSOLIDATED renewals (multiple loans rolled into one), please opt in via Live Loans page."
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ali
Member of DD Central
Posts: 313
Likes: 311
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Post by ali on Sept 28, 2016 21:18:13 GMT
Evening, For consolidated renewals (or extensions), the opt-in box is only viewable on the 'Live Loans' page against the original loans. For all other renewals where one loan is going into one loan, then the opt-in is available on both the 'Live Loans' & 'Pending Loans' pages. We will try and make this clearer on the platform and I will also send out an email in the morning to clarify. Kind regards, Ed ...just added some extra text on the 'Pending Loans' page to hopefully make it a little clearer: "For CONSOLIDATED renewals (multiple loans rolled into one), please opt in via Live Loans page." Thanks. Is it possible to make "Live Loans" an html link. I think people may be going to the wrong page (ie., to "My live loans" page).
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Post by MoneyThing on Sept 28, 2016 21:19:44 GMT
...just added some extra text on the 'Pending Loans' page to hopefully make it a little clearer: "For CONSOLIDATED renewals (multiple loans rolled into one), please opt in via Live Loans page." Thanks. Is it possible to make "Live Loans" an html link. I think people may be going to the wrong page (ie., to "My live loans" page). Good idea...hang on....
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Post by Deleted on Sept 28, 2016 21:23:44 GMT
The other thing I've noticed is that browser window size matters If I shrink my browser width, MoneyThing removes some of the table columns completely for Live Loans - including the Renew column! But this doesn't happen for Pending Loans - the table keeps the columns and uses scrolling instead. So people using a small or low-res screen will have problems renewing this loan if they can only do it on Live Loans and not Pending Loans!  |
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Post by MoneyThing on Sept 28, 2016 21:30:09 GMT
Thanks. Is it possible to make "Live Loans" an html link. I think people may be going to the wrong page (ie., to "My live loans" page). Good idea...hang on.... Done. Thanks.
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Post by Deleted on Sept 28, 2016 21:35:35 GMT
ahha, no I lie, there is a scrollbar on the Live Loans table if you shrink the screen
but I had to scroll all the way down to the bottom of the table to find it, over 100+ rows down... it looks at first (and second and third) glance simply like the columns have vanished
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Post by Deleted on Sept 28, 2016 21:38:45 GMT
Evening, Just checked and the tables scroll horizontally the same on both pages (Pending & Live). Certainly shouldn't remove any columns! Would you mind letting me know what browser you are using (here/PM/email), so that we can try and replicate? Kind regards, Ed Hi, I think the issue is that Pending Loans only has a small number of rows, so the scrollbar is immediately obvious below the table. On Live Loans, the scrollbar is right at the bottom of 100+ rows, so it simply looked like the columns had vanished!
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