oldtimer
Member of DD Central
Posts: 211
Likes: 156
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Post by oldtimer on Nov 25, 2016 17:09:49 GMT
Are you getting locked out because you are using an automatic page refresh? I have had this happen to me a couple of times where I have inadvertently set the refresh rate too fast. Locks you out for about 30 minutes.
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nush
Member of DD Central
Posts: 396
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Post by nush on Nov 25, 2016 17:10:18 GMT
have to say mine was very fast too.
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Post by buttchopf23 on Nov 25, 2016 17:56:59 GMT
Well, I could only log in 3 times of my 10 tries and then was not able to sell or buy anything. The site was stuck. Didnt matter if I went by pc, tablet or phone. All with different providers.
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ric
Member of DD Central
Posts: 61
Likes: 35
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Post by ric on Nov 30, 2016 10:42:24 GMT
I have been trying to sell some loans for the last 30 minutes, but did not manage. anybody has some issue?
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Post by Collateral Rep on Nov 30, 2016 10:47:01 GMT
Hi ric, Could you email your issues to info@collateraluk.com and I'll get the developers to check. For your information there has been quite a bit of activity on the secondary market where investors have been selling loan parts with no problems. Many thanks, Gordon
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ric
Member of DD Central
Posts: 61
Likes: 35
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Post by ric on Nov 30, 2016 15:57:13 GMT
Hey Gordon, still same issue from this morning. i have sent the email, but have not received any reply yet. Could you ask someone to get back to me?
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Post by Collateral Rep on Nov 30, 2016 16:14:47 GMT
Hi ric, We emailed you back this morning at 11:08am to say we couldn't see any issues selling etc. We tested it our end and it worked fine for us. There's been lot's of secondary market activity today. Check your spam folder to see if the email is there. Have you bought anything today? Many thanks, Gordon
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n
Member of DD Central
Yet another Nick
Posts: 879
Likes: 461
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Post by n on Nov 30, 2016 17:35:41 GMT
Hey Gordon, still same issue from this morning. i have sent the email, but have not received any reply yet. Could you ask someone to get back to me? Just a thought. If you have never sold anything before you might not be aware that you have to use the slider or enter an amount that you wish to sell. When you first land on the Sell page it shows £0.00 and won't let you sell it.
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ric
Member of DD Central
Posts: 61
Likes: 35
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Post by ric on Nov 30, 2016 19:18:25 GMT
it worked from my iPhone but still does not from my Mac.. must be some issue with my browser!!! thanks Gordon
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Post by buttchopf23 on Dec 2, 2016 10:20:03 GMT
cool, I sold a loan this morning, and now wanted to invest the 11 Pounds available, when I click to buy it and confirm, then there Comes the message, that I Need to Transfer funds in... but I got 20 available....
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Post by Collateral Rep on Dec 2, 2016 10:35:49 GMT
Hi buttchopf23, I'll get the developers to have a look at why this happened. Many thanks, Gordon
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11025
Member of DD Central
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Post by 11025 on Dec 2, 2016 11:49:08 GMT
I have had this happen several times previously , iirc it seemed to happen at busy times .
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Post by overlycautious on Dec 19, 2016 10:08:01 GMT
Today's loans are the first time I've seen the website overloaded to the point of being unresponsive. Hope Collateral can sort capacity in future, having missed out investing.
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Post by sayyestocress on Dec 19, 2016 10:18:28 GMT
Pretty sluggish today; perhaps as three loans were going live in quick succession. It's frustrating when you confirm your investment and it sits processing for an age only to find you missed out.
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elliotn
Member of DD Central
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Post by elliotn on Dec 19, 2016 10:19:51 GMT
Was surprised at the website performance for my inaugural bidding & missing out on loans as I've never had any probs on MT (well done The Shuang!).
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