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Post by badger on May 10, 2014 20:57:52 GMT
HELP! Suddenly I find I can't log out of my account.
Normally, my name appears at the top of the screen and, when I hover over it, I get a log out option.
Today, my name isn't there and I can't find any way of logging out. I've tried on both a desktop and laptop, also on IE and Chrome. I've also rebooted and it's no different - when I go to the ReBS site it comes up logged in, with all my account details visible.
I'm panicking because I don't like to leave my account logged in, it seems to be a big security risk. Anyone else experiencing problems?
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Post by Come_on_Grandad on May 10, 2014 21:17:08 GMT
HELP! Suddenly I find I can't log out of my account. Normally, my name appears at the top of the screen and, when I hover over it, I get a log out option. Today, my name isn't there and I can't find any way of logging out. I've tried on both a desktop and laptop, also on IE and Chrome. I've also rebooted and it's no different - when I go to the ReBS site it comes up logged in, with all my account details visible. I'm panicking because I don't like to leave my account logged in, it seems to be a big security risk. Anyone else experiencing problems? Same for me. I tried this link, which I found by viewing the page source, and it worked, after a fashion, for me. Try this link www.rebuildingsociety.com/wp-login.php?action=logout&_wpnonce=76ade242e1&redirect_to=https%3A%2F%2Fwww.rebuildingsociety.com%2Flogout%3Floggedout%3Dtrue
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Post by badger on May 10, 2014 21:55:38 GMT
Thanks granddad, that worked for me. Phew.
Would ReBS give an explanation? Have they changed something? In my view, it would be better if the logout link was always visible instead of being on a dropdown menu
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Post by badger on May 12, 2014 9:37:35 GMT
Today, the old logout dropdown is still missing, but there's a new link appeared.
"Logged in as : username (Logout)"
As long as this new link stays visible on every screen, it does the job (better actually). Perhaps I was just unlucky and had logged in after they removed the old logout but before they had installed the new one!
Issue closed as far as I'm concerned
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alison
Member of DD Central
Sanctuary!!
Posts: 356 
Likes: 99
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Post by alison on May 12, 2014 9:49:53 GMT
Today, the old logout dropdown is still missing, but there's a new link appeared. "Logged in as : username (Logout)" As long as this new link stays visible on every screen, it does the job (better actually). Perhaps I was just unlucky and had logged in after they removed the old logout but before they had installed the new one! Issue closed as far as I'm concerned I was still getting the problem around 09.10 this morning. Tried to withdraw some funds / it said I didn't have enough cash / I reduced the amount / it then locked up and I couldn't log out. Killed the session and restarted it and I was still logged in / couldn't log out so used the force logout from the link posted here. Then got an email confirming the funds withdrawal (reduced amount). Now if I log in, it shows the full funds available (withdrawal ignored?). Dunno what's going on but fortunately I have been running down my position in ReBS. I'll wait to see if the funds do come out of the account.
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alison
Member of DD Central
Sanctuary!!
Posts: 356
Likes: 99
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Post by alison on May 12, 2014 13:10:27 GMT
Unfortunately, the funds displayed are rounded up to the nearest penny. So for example, if your available funds display £50, the actual amount could be £49.998, in which case the system will not let you withdraw £50 - the same applies to placing a bid. Withdrawn funds have always been displayed as still available until the transaction is actually completed. I guess it's only the withdrawal email itself that is automated. Yes I suppose the odd .63p it showed might have only been .629p!! At least the system is now showing the balance after the withdrawal. My bigger grumble was the system locking up and me not being able to logout.
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Post by badger on May 13, 2014 15:00:09 GMT
Curiouser and curiouser.
I had £54.01 available, and put a bid in for £50. My "available funds" has gone down to £4.01 as I would expect but the old field has reappeared at the top of the screen, giving my user name and an "available balance" of £104.01!!
Not only that, if I hover over my name, the old drop-down list doesn't appear, but the new logout button disappears!
Sorry ReBS, this is a mess. You need to get the user interface sorted out, it all seems very flakey
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Post by danraj on May 13, 2014 19:09:28 GMT
Hi all,
Apologies for the usability issues over the last few days.
I'll be restoring the header bar in the next few days.
Dan
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