jcm9000
Member of DD Central
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Likes: 151
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Post by jcm9000 on Dec 23, 2016 9:08:49 GMT
Hello,
I note my balance has decreased this morning compared to yesterday. Is there a lag when loans repay as i note two repaid this morning and perhaps have simply not hit the cash account yet? I'm not sure how to tag Gordon or contact Collateral (cant see a contact us link on the site, maybe i am being daft) so apologies for posting this publicly if a little jiggle as i rather like collateral....
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dermot
Member of DD Central
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Post by dermot on Dec 23, 2016 9:12:04 GMT
Does the transaction log not provide any clues?
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jcm9000
Member of DD Central
Posts: 179
Likes: 151
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Post by jcm9000 on Dec 23, 2016 9:13:07 GMT
Aye they are not showing up there so I suspect that is the case. trying ti find the repayment emails i got this morning in my trash folder as i deleted them! doh. NOpe, not them as that was only 50 quidsw worth. What is the best way to contact collateral? Apologies for what is probably a daft question!
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jcm9000
Member of DD Central
Posts: 179
Likes: 151
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Post by jcm9000 on Dec 23, 2016 9:30:57 GMT
I did, but the difference was there before i did that. Ahh my total loan parts in the my live loans box is greater than the loans funded total in the summary bar - that is my exact difference.
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Post by Collateral Rep on Dec 23, 2016 9:44:02 GMT
Hi,
If anyone has an issue with their account balance can you please email info@collateraluk.com. As mentioned before we don't know who you are from your forum username so can't check.
We had a lot of loans redeeming and renewing this morning.
Many thanks,
Gordon
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treeman
Member of DD Central
Posts: 1,026
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Post by treeman on Dec 23, 2016 10:27:17 GMT
Hi, If anyone has an issue with their account balance can you please email info@collateraluk.com. As mentioned before we don't know who you are from your forum username so can't check. We had a lot of loans redeeming and renewing this morning. Many thanks, Gordon My account total is showing as short by the exact value of today's re-newed loan parts. The transaction record is complete. Email sent!
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archie
Posts: 1,838
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Post by archie on Dec 23, 2016 10:39:20 GMT
I would of thought the developers should be able to run a process that highlights any accounts that don't add up.
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jcm9000
Member of DD Central
Posts: 179
Likes: 151
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Post by jcm9000 on Dec 23, 2016 11:03:18 GMT
For me all fixed now, thanks collateral elves!
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treeman
Member of DD Central
Posts: 1,026
Likes: 557
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Post by treeman on Dec 23, 2016 15:06:08 GMT
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