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Post by Deleted on May 15, 2017 22:42:18 GMT
I set up my mobile number on my lender account and turned on PIN security. I was expecting to receive a text message each time I try to log in, but I don't get anything. After entering my password it says: "Your PIN" and then "Password or Reference Code" but I don't receive any text messages.
I can't login to my account anymore - what am I supposed to do other than call Ratesetter?
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happy
Member of DD Central
Posts: 397 
Likes: 497
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Post by happy on May 16, 2017 5:36:38 GMT
I requested a PIN when setting my account up some years ago and received my text ok, used it since with no issues so the PIN process worked for me. You need to call Ratesetter and get them to check it out for you.
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Post by Deleted on May 16, 2017 7:20:36 GMT
I requested a PIN when setting my account up some years ago and received my text ok, used it since with no issues so the PIN process worked for me. You need to call Ratesetter and get them to check it out for you. Each time you login, do you need to have a text message sent to your mobile, with a PIN in it? Or is the PIN a number you created and use each time like an extra password?
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Post by gidoppp01 on May 16, 2017 8:22:37 GMT
I requested a PIN when setting my account up some years ago and received my text ok, used it since with no issues so the PIN process worked for me. You need to call Ratesetter and get them to check it out for you. Each time you login, do you need to have a text message sent to your mobile, with a PIN in it? Or is the PIN a number you created and use each time like an extra password? The PIN is just a layer of security, you have to remember it. You have to sign in with PIN and the password. A new PIN can be requested.
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happy
Member of DD Central
Posts: 397
Likes: 497
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Post by happy on May 16, 2017 18:57:45 GMT
Each time you login, do you need to have a text message sent to your mobile, with a PIN in it? Or is the PIN a number you created and use each time like an extra password? The PIN is just a layer of security, you have to remember it. You have to sign in with PIN and the password. A new PIN can be requested. The PIN is static but a new one can be requested if you want to change it
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