theshape
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Post by theshape on Aug 21, 2017 19:36:47 GMT
Anyone else getting regular (>75% of attempts) invalid entries when inputting characters from their memorable word?
I've noticed that the vast majority of 1st attempts to input characters from my memorable word are failing. It's happening far more often on my desktop (using chrome), than my mobile (also using chrome). It was happening so often that I've been entering my memorable word extremely carefully so that I'm certain it's correct but receive the invalid attempt warning most times. Second attempt always works.
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Post by ih123 on Aug 21, 2017 20:07:46 GMT
It used to happen to me (and was very frustrating) but in the last month or so the problem has gone away....Safari
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star dust
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Post by star dust on Aug 21, 2017 20:32:02 GMT
Anyone else getting regular (>75% of attempts) invalid entries when inputting characters from their memorable word? I've noticed that the vast majority of 1st attempts to input characters from my memorable word are failing. It's happening far more often on my desktop (using chrome), than my mobile (also using chrome). It was happening so often that I've been entering my memorable word extremely carefully so that I'm certain it's correct but receive the invalid attempt warning most times. Second attempt always works. I used to have problems, but not because I was entering it wrong (the majority of times anyway  ), but because I thought it wasn't doing anything and hit the login key again (or double clicked it) which I think cleared the entries out and resulted in a failed attempt. I got used to hitting it just the once and waiting for it to get around to look like it was doing something and eventually log me in. Having said that I think it's got a bit faster and more reactive these days anyway.
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GeorgeT
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Post by GeorgeT on Aug 21, 2017 20:35:17 GMT
The funny situation I have is that my email address and main password are stored on my main computer and Auto Fill and I just click submit at that stage and then I get a screen popping up saying invalid details and then a second or two later it brings up the memorable Word page which I then complete manually and login every time without problems. So I get the invalid page for a brief second after the email and password stage but before the memorable word stage but it doesn't cause me any problems.
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Post by justdabbling on Aug 22, 2017 0:02:52 GMT
I usually have to put in the specified letters from my 'word' two or three times, but I have just tried delaying A longer time than Is usually needed anywhere else, and got in first time, so perhaps that is the answer, thank you.
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dp
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Post by dp on Aug 22, 2017 9:19:35 GMT
Its annoying when you put in your password and press enter and nothing happens. You need to click on the "Login" button.
Memorable word is similar. You need to tab between or click between each box. Ideally when you enter a character, you should be auto moved to next box/field. Then press enter, but again you need to click on login.
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ding
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Post by ding on Aug 22, 2017 9:36:31 GMT
So it's not just me then!
dp - from last box tab>tab>enter
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Post by richardthe4th on Aug 22, 2017 12:26:42 GMT
I get this intermittently, although it's not been too bad recently.
It seems to be worse when the site is busy so I wondered whether it might be an attempt to stop new users logging in so that things ran faster....
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Post by elephantrosie on Aug 22, 2017 18:16:07 GMT
I only had this problem once and I thought my account was hacked!
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Esmeralda
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Post by Esmeralda on Aug 22, 2017 22:53:58 GMT
I don't get that problem when I use a PC or a laptop but it happens every time on my mobile phone, usually two rejections before it accepts it, and I'm not inputting the characters incorrectly  |
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theshape
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Post by theshape on Nov 18, 2017 17:27:51 GMT
Memorable word now rejected every time I attempt to sign in on my desktop computer (using chrome). On mobile (chrome), in first time  . |
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blueninja
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Post by blueninja on Nov 18, 2017 17:31:06 GMT
Memorable word now rejected every time I attempt to sign in on my desktop computer (using chrome). On mobile (chrome), in first time . Just tried to login and it worked for me first time using desktop and chrome. I sometimes have problems, but it usually works 2nd attempt.
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sjg
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Post by sjg on Nov 18, 2017 18:10:29 GMT
Memorable word now rejected every time I attempt to sign in on my desktop computer (using chrome). On mobile (chrome), in first time . Just checking you haven't got caps lock on (or off)... Wouldn't be the first time I've done it!!! 
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theshape
Member of DD Central
Posts: 153
Likes: 109
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Post by theshape on Nov 18, 2017 23:21:37 GMT
Memorable word now rejected every time I attempt to sign in on my desktop computer (using chrome). On mobile (chrome), in first time . Just checking you haven't got caps lock on (or off)... Wouldn't be the first time I've done it!!! Checked that and checked all keys working correctly. Gave up this afternoon when even 8 or 9attempts failed. Twice managed to log in with four attempts this evening. On mobile I can log in first time. Very frustrating. I've emailed Collateral to investigate.
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ped
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Post by ped on Nov 19, 2017 0:43:02 GMT
Just checking you haven't got caps lock on (or off)... Wouldn't be the first time I've done it!!! Checked that and checked all keys working correctly. Gave up this afternoon when even 8 or 9attempts failed. Twice managed to log in with four attempts this evening. On mobile I can log in first time. Very frustrating. I've emailed Collateral to investigate. Works first time, every time using chrome for me. Do they run a timed lockout period if you get it wrong more than once?
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), but because I thought it wasn't doing anything and hit the login key again (or double clicked it) which I think cleared the entries out and resulted in a failed attempt. I got used to hitting it just the once and waiting for it to get around to look like it was doing something and eventually log me in. Having said that I think it's got a bit faster and more reactive these days anyway. 
.
