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Post by Paul64 on Feb 28, 2017 17:03:16 GMT
Dear Justsaying
Further to your correspondence with the platform, I can confirm that we are aware of the intermittant issue you raise, and our IT team and external technical partners are working hard to resolve the matter. We are currently refreshing our website, and some of our IT resource has been deployed on ensuring we meet the deadlines for its launch.
I apologise for the inconvenience caused, and for the manner in which we replied to your communication today.
Paul
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Post by Paul64 on Feb 28, 2017 15:08:27 GMT
Dear Justsaying
Thank you for your message.
I am aware that there can be glitches from time to time, but the situation normally always corrects itself.
Please let me review the full exchange and I will come back to you.
Kind regards
Paul
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Post by Paul64 on Feb 13, 2017 8:56:33 GMT
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Post by Paul64 on Jan 23, 2017 17:34:44 GMT
Hi all,
Thanks again for your lively interactions on the forum and for the direct messages to me personally.
There are a lot of questions and I am working through them, and have messaged some members direct where they have had specific Qs to them.
If you can bear with me while I prioritise the most urgent ones it would be appreciated. Of course there may be some that I am unable to answer at the current time, but I will be clear which ones they are.
Paul
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Post by Paul64 on Jan 12, 2017 12:15:48 GMT
Hi everyone, and thanks for all your great comments. Very good. 'Sentence' or not, it's a great opportunity, and a great team here. I have only started this week, so lots to look at. Please don't expect immediate changes, but things will move quite fast and I hope that you will see improvements over coming weeks and months. Best contact direct on paul@lendyfinance.com to get my attention, but I will keep an eye on the forum and drop in from time to time. Keep smiling. P
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Post by Paul64 on Jan 12, 2017 11:00:28 GMT
Hi all, I am just writing to introduce myself as the new head of marketing and comms at Lendy Finance/SS. Over coming months I will be introducing more regular and timely communications to our investors. It would therefore be great to hear from you (contact me at support@savingstream.zendesk.com) about what you like and what you would like to see improved about how we do things today. Meanwhile, if you'd like to find out any more about me, then there's some background here. All the best, Paul
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