locutus
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Post by locutus on Jul 1, 2015 9:05:15 GMT
Yes, it does look like a small discrepancy. Try calling customer services and sending them the screenshot. They may not know about it.
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locutus
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Post by locutus on Jul 1, 2015 7:12:58 GMT
Wasn't interest supposed to be paid yesterday? All my other interest payments from SS have been on the last day of the month.
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locutus
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Post by locutus on Jun 30, 2015 15:25:28 GMT
I just checked and it looks fine to me. Can you post screenshots?
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locutus
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Post by locutus on Jun 30, 2015 8:01:59 GMT
I'll invest tomorrow when interest on my other investments is paid. I suspect many others will be doing the same thing.
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locutus
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Post by locutus on Jun 24, 2015 21:11:44 GMT
Thanks Kev. I appreciate you taking the time and effort to look into this. Hopefully, it is a case of finding when I made the offer of 5.9% and checking no matches were made at 6% before my offer was fully lent.
You might find a small bug in the system or it might be a case of me not paying enough attention and human error. I'm interested to see where it leads and happy to accept whatever the outcome is.
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locutus
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Lendy (L) in Administration
Insurance
Jun 24, 2015 19:09:11 GMT
Post by locutus on Jun 24, 2015 19:09:11 GMT
Excellent. Great to hear.
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locutus
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Post by locutus on Jun 24, 2015 17:15:27 GMT
Kev, when jonah reported that he saw the Last Matched Rate at 6% at 8.25am on 20/06/15, am I right in thinking this was part of the display glitch? If this is not the case and it was accurate, should my money being offered at 5.9% not have been fully matched before matches at 6% were appearing? The 'Last Matched Rate' is when a loan has been fully formed (i.e. when accepted and matched to lender money). Normally this occurs around 20 minutes after a borrower has accepted his offer. When a large loan is "forced filled" and has the "display glitch" by over staying it's welcome as a borrower offer, this does NOT impact the 'Last Matched Rate' statistics. The 'Last matched Rate' for the large loan would have been correctly reported when the loan was filled prior to the 20th. The specific large loan that appeared as the " reporting glitch" within the market as a borrower order 24 hours later is correctly reported on our database as having a "last matched" date prior to the 19th June, it wasn't the loan reported on 8.25am of the 20th June. There were two 3-year loan orders matched at exactly 8.25am of the 20th June, and one of these was a match at 6.0% (the other was 5.9%). So it was probably one of these two loan matches viewed by Jonah. The matches before were generally at 6.0% and reducing thereafter to 5.8% or 5.9%. So your money at 6.0% will only have been matched if it was at the front of the queue, because after the 6.0% nibbles reported around 08:25 (so actually accepted by the borrower around 08:00am) the rate dropped slightly. @ westonkevRSKev - that is exactly my point. My money was on at 5.9% (as was jonah's) and it was not matched. However you have just confirmed that there was a match at 6% at 8.25am. Should our money not have been fully matched at 5.9% before the 6% matches began? Perhaps it is a different glitch or perhaps I imagined what happened. I'm prepared to accept either eventuality but would like to know. If I imagined it, then I will chalk it up to old age and make sure I get a screenshot if it ever happens again.
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locutus
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Post by locutus on Jun 24, 2015 15:50:31 GMT
I think "Appeared" is the operative word here. As I understand it, any 5.9 money that appeared to be getting queue jumped by 6.0 money appeared that way only because it was *already* matched and had been for several hours. Any new money placed at 5.9 would have been put in the queue as normal and been ahead of 6.0 money for any new matches. As far as I can see, the only thing anyone could be aggrieved about is that at some point it may have appeared that the best rate for an immediate match was 5.9, when in fact they could have got one at 6.0. Unfortunate, maybe, but unacceptable? My money was not matched even though I saw Last Matched at 6% with a timestamp. Same for jonah.
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locutus
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Lendy (L) in Administration
Insurance
Jun 24, 2015 15:15:15 GMT
Post by locutus on Jun 24, 2015 15:15:15 GMT
I was thinking what would happen if the property on which money was lent, burnt down? Do Lendy ensure that insurance is in place? If so, is Lendy named as a payee?
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locutus
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Post by locutus on Jun 24, 2015 13:42:26 GMT
At 8.40 the borrower offer is still there but down to 48k ish. Last matched at 6% at 8.25. there is over 100k on offer at 6% and quite a bit under 6%. I'm confused. Kev, when jonah reported that he saw the Last Matched Rate at 6% at 8.25am on 20/06/15, am I right in thinking this was part of the display glitch? If this is not the case and it was accurate, should my money being offered at 5.9% not have been fully matched before matches at 6% were appearing?
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locutus
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Post by locutus on Jun 24, 2015 13:38:40 GMT
Thanks Kev. I appreciate you taking the time to look into this.
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locutus
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Lendy (L) in Administration
PBL 040
Jun 24, 2015 13:22:16 GMT
elliotn likes this
Post by locutus on Jun 24, 2015 13:22:16 GMT
£800,000 valuation for a 90 day sale. Is that not the basis on which the LTV should be calculated rather than the £1.3million.
Still, I checked on Hotels.com and reviews make it sound like a solid business.
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locutus
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Post by locutus on Jun 23, 2015 21:58:17 GMT
Yes Kev I believe an explanation is due. I logged on at about 08.30 to 08.40 to see two different timed matches at 6.0% only to find my ( and Mrs Woodie's ) offers at 5.9% still standing. Woodie, how does Kev's explanation account for what you reported above? This is the part that is still not making sense to me.
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locutus
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Post by locutus on Jun 23, 2015 14:37:48 GMT
An update. I spoke to customer services with the following 3 questions.
Q1 - What is the explanation for the screenshot originally posted. A1 - It is a display glitch.
Q2 - How up to date is the information in the Market View panel. A2 - It is real time. Once money is matched, it is removed from the view.
Q3 - Why was I seeing money being matched in the Last Matched Rates panel (with timestamps) at 6% when I had money on offer for 5.9%. I mentioned that others on this thread had reported similar anomalies. A3 - The person I spoke to will need to speak to the technical team to trawl through the figures and establish if any money was matched at 6% whilst I had money on offer at 5.9%. This could take a couple of days.
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locutus
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Post by locutus on Jun 23, 2015 6:56:13 GMT
To save westonkevRS the trouble of investigating further the original question asked in this thread (why borrow requests at 6.0% were showing as unmatched when there were lender offers at rates lower than that), here's the reply I received from Customer Services:
"In regards to the Borrower orders you seen on the 3 Year Market, there was a display glitch which caused the market to appear incorrect.
We had a large commercial order that was matched but due to the glitch a duplicate order appeared as if it wasn’t matched. That was showing at 6% but whilst that was still showing as unmatched there were funds placed on the market at 6% and below that were showing as unmatched.
Just to emphasise, there was no issue in the matching process, it was an error solely on the market view and the display of the Borrower Orders. The Technical Team have looked at it and resolved the issue."
I had the exact same response but I'm afraid it doesn't answer all the questions posed in this thread and something is still not correct. In fact, putting this all down to a display problem sounded like I was being fobbed off. I will be speaking to customer services again this morning and would still appreciate it if Kev finds anything else out. For me, a display glitch might explain the image in the original post but it doesn't explain why I and others were seeing last matched rates (with timestamps) of 6% when we had money on the market at 5.9%. Additionally, no one has yet told me whether the data in the Market View panel is real time or delayed.
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