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Post by chielamangus on Oct 15, 2017 19:56:34 GMT
Yup, chris seems to have done the trick. My purchases occurred at 20.32 |
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Post by lynnanthony on Oct 15, 2017 21:02:19 GMT
The boot of Chris has been applied, normal service is resumed ,I have had a loan purchase, 1714 and 1728hrs My sales have just been processed, 10pm. That seems to give an indication of how long the shrapnelator can take to run through all the loans (of course there could still be loans to do .... )
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Post by crabbyoldgit on Nov 29, 2017 8:17:46 GMT
Stuck a gain I think ,4 small orders with available funds and units have not purchased in over 12hrs and 2 sell requests surprisingly not moving. I know the hamsters wheel has got much larger and it turns exceedingly slow but by now I would have thought these loans turn would have come. Boot of Chris please.
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Post by steelspanner on Nov 29, 2017 10:18:48 GMT
Just spoke to them via live chat and they are aware of this problem and there IT are looking into it.
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Post by crabbyoldgit on Nov 29, 2017 13:14:57 GMT
The boot of Chris is applied , 1 sale , 2 purchases since 1015.
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Post by brightspark on Nov 29, 2017 14:52:14 GMT
Lucky you. As far as I can make out nothing seems to be moving or has moved for many hours on my purchasing requests. I have had my doubts for a while but as nothing on AC seems to happen instantaneously it is always a bit difficult deciding when to have a good moan. I have just done one to AC and I now wait to see what transpires. Any one else in the same boat should I suggest do likewise. It is a bit irritating ploughing through acres of due diligence and lining up funds only to be baulked at the last hurdle.
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warn
Member of DD Central
Curmudgeon
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Post by warn on Nov 29, 2017 16:07:26 GMT
I share the general frustration. At a minimum, loans 462, 490, 528 and 554 seem not to be selling (to me, at any rate), despite thousands available for "instant" investment. This doesn't feel like another front office/back office jam, but something more fundamental. I hope that sooner or later, someone will mark it as serious, chris . |
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Post by chris on Nov 29, 2017 17:14:07 GMT
I share the general frustration. At a minimum, loans 462, 490, 528 and 554 seem not to be selling (to me, at any rate), despite thousands available for "instant" investment. This doesn't feel like another front office/back office jam, but something more fundamental. I hope that sooner or later, someone will mark it as serious, chris . I share the frustration as well. We have a new aftermarket that has been rewritten from scratch but it is part of a wider restructuring of the website and is blocked from going live by other parts of that project. The IFISA launch in December has been broken out of that project to buy some more time for some of the other changes with a wider launch expected sometime in Q1, but I can't say more yet. We're laying a lot of foundations to do some very interesting things over the next year but are having to fundamentally restructure the database to do so which unfortunately prevents us simply adapting that new aftermarket solution to the existing site. In the interim I've kicked those loans specifically with the system still working its way through the rest. If I get some spare time I'll see if I can tweak anything to improve performance in the interim.
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warn
Member of DD Central
Curmudgeon
Posts: 638
Likes: 659
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Post by warn on Nov 29, 2017 17:21:50 GMT
Yes, cleared now, thanks chris. Perhaps the revamped system will attempt to amalgamate and shrink the number of tiny loan parts, which (I can't help feeling) must contribute to the sluggishness. I've already got a happily-funded ISA this year, so you can let that slide for a bit if you like.  |
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Post by chris on Nov 29, 2017 17:25:31 GMT
Yes, cleared now, thanks. Perhaps the revamped system will attempt to amalgamate and shrink the number of tiny loan parts, which (I can't help feeling) must contribute to the sluggishness. I've already got a happily-funded ISA this year, so you can let that slide for a bit if you like. It's actually the number of loans that's making it sluggish. There's several processes merged into one, such as calculating accrued interest, that also cover many back office and CRM functions. The number of loans has grown massively as it includes those still being processed within CRM and the amount of computation performed on each has also grown. Due to the design of the software much of that happens in series to prevent clashes within the database. The new system is designed from the ground up to run against all those loans in parallel so as the numbers grow we can throw more hardware at the problem and scale in that way. The processing of each loan is also more efficient, and we have various other options to optimise if needed down the road. Edit: I should add that the system will also reduce the number of loan units as that's not helping elsewhere.
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greeb
Member of DD Central
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Post by greeb on Dec 1, 2017 17:22:57 GMT
I am finding this site really annoying. Had funds available in my investment account and not used to purchase latest offering despite being told they would be. Now have cancelled previous instructions and refunded manual loans account but purchases where availability is showing not going through. Two conversations with customer services and emai reply but technology just not up to it. Never had any of these problems on Lendy
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SteveT
Member of DD Central
Posts: 6,875
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Post by SteveT on Dec 1, 2017 17:39:26 GMT
I am finding this site really annoying. Had funds available in my investment account and not used to purchase latest offering despite being told they would be. Now have cancelled previous instructions and refunded manual loans account but purchases where availability is showing not going through. Two conversations with customer services and emai reply but technology just not up to it. Never had any of these problems on Lendy On AC you just set your instructions, fund your account and leave it alone. Just because units aren’t allocated today doesn’t mean they won’t be tomorrow, or next week, or next month. And in the meantime your funds are earning money swept into the QAA. I’ve still got orders that I set a year or more ago, and they still pick up my fair share of any units offered for sale, with zero intervention required.
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greeb
Member of DD Central
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Post by greeb on Dec 1, 2017 17:54:42 GMT
Thanks Steve Iundertstand that is how it should work. But why are the loans not being credited to my account when shown available? I have the money sitting in the manual loans investment account. It is not working as described to me over the phone that the amount available will go down as soon as buying instructions go in so if you can see an amount available you will get it credited promptly.
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SteveT
Member of DD Central
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Post by SteveT on Dec 1, 2017 18:05:55 GMT
Thanks Steve Iundertstand that is how it should work. But why are the loans not being credited to my account when shown available? I have the money sitting in the manual loans investment account. It is not working as described to me over the phone that the amount available will go down as soon as buying instructions go in so if you can see an amount available you will get it credited promptly. In practice, the system cycles through each loan in turn and sometimes a loan gets “stuck” a while or the process slows to a crawl. But it’s scrupulously fair and, provided you’ve got an order set, you’ll get your fair share of available units at whatever point they are allocated. It’s a long time since anything much happened “instantly” on AC
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greeb
Member of DD Central
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Post by greeb on Dec 2, 2017 12:54:31 GMT
the loan i wanted to invest went through 6 hours later. The other loan which had been showing sufficient availability invested 1% of what was shown to be available. So it seems the availability information is very inaccurate which is a pain when trying to see what is worth spending time on doing due diligence.
What is the total net instruction? I have a buy order for 460 but 1000 in the manual loans cash account. Shouldnt the net instruction take account of the 1000 cash rather than just show 460? the customer service email said that the net instruction should decrease as cash is deposited but this does not seem to be the case.
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