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Post by moneytoretire on Oct 1, 2017 9:33:59 GMT
First post here in this Forum but long time reader here.
I have been happily investing couple of months to robo.cash until yesterday. Noticed that there was some withdrawn amount shown even though I have not done single requests. Account statement page shows several strange small withdrawal of funds...
Today I again noticed couple of strange withdrawals done without My consent. See below examples of My account statement page in robo.cash
01.10.2017 03:32 Withdrawing funds - € 20.34 01.10.2017 11:09 Withdrawing funds - € 40.18
Anyone else seen the same type of issue? It is bit stressfull to see money vanishing... Sent yesterday Mail to support and now waiting for their explanation.
Excuse My poor English because it is not my native language.
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Post by sebulon on Oct 1, 2017 10:42:18 GMT
Maybe your "Return preference"-parameter is set to "Payout" instead of "Reinvest". I had the same thing couple of months ago.
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Post by moneytoretire on Oct 1, 2017 14:01:06 GMT
Ok, now I feel quite stupid...
It seems that I had wrong Configuration after making other adjustments to the portfolio. Changed it back to reinvest. Let’s see if I receive the money allready withdrawn to My bank account, then I am happy.
So it seems that it was user error. Thanks for the excellent tip Sebulon!
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Post by blahetal on Oct 3, 2017 11:27:30 GMT
last month it happened to me too, I was fiddling with settings but I think I did not change the payout option...just send the money back, let it work and do not touch anything
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