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Post by martin44 on Oct 20, 2017 16:23:14 GMT
Update.. "I know you don’t think we do, but we do listen. For a long time we’ve had requests to limit individual loan updates to only those who are invested in them. The reason? Most of you say you’re only interested in your personal loan portfolio." Paul64When did you get this information from your investors? You say for a long time, how long? How did the investors contact you? did they e-mail you or telephone you, maybe they wrote a letter to you, maybe you sent out an e-mail asking them their preferences, if you did, then apologies, i must have missed it. could you finally let us know what percentage of investors requested this change, just approx will be ok thanks. |
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Mike
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Post by Mike on Oct 20, 2017 16:26:56 GMT
This happens more and more on AC where almost all distressed loans' updates are sent by email to lenders and not posted on the site. It also irks me - although at least the updates on AC have information in them; so their excuse is somewhat more justifiable.
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Post by Lendy Support on Oct 20, 2017 16:34:20 GMT
Hi all, we have been inundated with requests over recent months for us to not blitz everyone with an update on every loan in the bi-weekly email update. We have therefore listened and created a more tailored approach, bespoke for each investor when they log into their account. We will be adding an alert icon that will change colour when a loan has been updated. That will be live next week. The Recent Update tab will still be open to all users. This week is pipeline loan week only, so the main live loan update would not normally be due until next Friday. Lendy Support |
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Post by martin44 on Oct 20, 2017 16:37:56 GMT
Hi all, we have been inundated with requests over recent months for us to not blitz everyone with an update on every loan in the bi-weekly email update. We have therefore listened and created a more tailored approach, bespoke for each investor when they log into their account. We will be adding an alert icon that will change colour when a loan has been updated. That will be live next week. The Recent Update tab will still be open to all users. This week is pipeline loan week only, so the main live loan update would not normally be due until next Friday. Lendy Support Inundated no less.... Who'd a thunk it.
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username
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Weekly BS
Oct 20, 2017 16:38:15 GMT
via mobile
Post by username on Oct 20, 2017 16:38:15 GMT
I'm definitely interested in being able to see consolidated status updates on loans I have a holding in, especially with there being quite a few to trawl through at the moment (and presumably will become larger of the platform grows).
Good improvement.
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username
Member of DD Central
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Weekly BS
Oct 20, 2017 16:47:49 GMT
via mobile
Post by username on Oct 20, 2017 16:47:49 GMT
Although I would like clarification that all loans will still receive an update at least fortnightly...
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ozboy
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Mine's a Large One! (Snigger, snigger .......)
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Post by ozboy on Oct 20, 2017 16:50:32 GMT
Yep, he's a cog and does what he's paid to do. Don't shoot the messenger. He is Head of Marketing and Communications so is I expect the one who sets the Communications agenda. Yes, agreed Balder, but he'll be given, errrrr, "guidelines" by The Gods on what to say in said communications dontcha think?
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Balder
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Post by Balder on Oct 20, 2017 16:54:20 GMT
He is Head of Marketing and Communications so is I expect the one who sets the Communications agenda. Yes, agreed Balder, but he'll be given, errrrr, "guidelines" by The Gods on what to say in said communications dontcha think? Possibly, but I'd more likely assume he makes suggestions that get approved - otherwise why would Lendy employee such an experienced person to the role.
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Post by mrclondon on Oct 20, 2017 17:26:26 GMT
Lendy Support - could you consider an opt in (fortnightly) email that includes all loan updates please. I only login to the website once a month to do something with the interest (usually withdraw) UNLESS your emails prompt me to do so to invest in some loan or other ... it was only the fortnightly email that alerted me to e.g. the increase in the rate on Warrington, or more recently the approved planning for the Manchester Mill - in both cases I forwarded new funds and invested in these two loans that I didn't previously have a stake in. That is two blocks of 4 figure funds that you only have because of the email. Worth noting that the Manchester Mill was overdue at the time I invested, but I have respect for / belief in the borrowing group here, and was only concerned about the planning aspects. I fully accept some lenders may not wish to receive updates on all loans, but suspect that most serious investors (as most on this forum are) will be making very good use of the update email.
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ben
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Post by ben on Oct 20, 2017 17:48:31 GMT
What you mean is one person said it? who would think it is a better idea to log into the website and trawl through every loan they are in for an update rather then just read the weekly update and ignore the ones they are not in or not interested in.
Also I doubt very much your investors would want that, the members that are not on this board that would be pretty much there only contact with you and the type of investors they are would be very happy to a summary of all the loans.
So how many people emailed asking for this?
How about then sending out an weekly email for all loans that people can subscribe to then if they want.
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Post by wottalot on Oct 20, 2017 18:59:43 GMT
What you mean is one person said it? who would think it is a better idea to log into the website and trawl through every loan they are in for an update rather then just read the weekly update and ignore the ones they are not in or not interested in. Also I doubt very much your investors would want that, the members that are not on this board that would be pretty much there only contact with you and the type of investors they are would be very happy to a summary of all the loans. So how many people emailed asking for this? How about then sending out an weekly email for all loans that people can subscribe to then if they want. I'd certainly back ben's suggested option. I like to get as complete a picture as possible of how ALL the Lendy platform's loans are doing, so I can make a judgement on their overall performance, as well as on on my particular loan parts.
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dawn
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Post by dawn on Oct 20, 2017 19:03:01 GMT
Hi all, we have been inundated with requests over recent months for us to not blitz everyone with an update on every loan in the bi-weekly email update. We have therefore listened and created a more tailored approach, bespoke for each investor when they log into their account. We will be adding an alert icon that will change colour when a loan has been updated. That will be live next week. The Recent Update tab will still be open to all users. This week is pipeline loan week only, so the main live loan update would not normally be due until next Friday. Lendy Support Inundated? please quantify. How many people have contacted you saying that because I believe you are about to / have already received many more that think otherwise. And why should I have to have what some-one else wants. I want FULL updates so I can make my decisions . I do NOT want updates only about those loans I currently invest in and I do NOT want to have to trawl through each loan individually to find out what is happening to it. Maybe next time you plan to make such a huge change as this then you could consider asking us what we think before imposing something that so many of us are so against. You could have saved yourself a lot of work / directed your effort more effectively by setting up a system that allowed people to choose what level of information they wanted and that way kept everyone happy. But no, you have to introduce a change that upsets a large proportion of your investors without any warning. lendysupport
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sarahcount
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Post by sarahcount on Oct 20, 2017 19:13:24 GMT
To be fair Ly say that we can still scroll through the Recent Updates tab. That is effectively the same as the information on an e-mail.
But I agree that Ly have clearly thought that they don't want e-mails going out with lots of bad news.
What they miss though is that we are left with the perception that they are worried about where many loans are going and this will damage lender confidence.
What they should be doing is managing the loans better.
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Post by GSV3MIaC on Oct 20, 2017 20:24:55 GMT
/moderator hat off .. but ..
To be fair, they are only dropping back to what MT currently do, and are still ahead of ABLRate, or FC, both of which limit what you can look at even if you do login .. however the sudden change from where they were at previously, coupled with the (clearly untrue) 'it's what you all asked for' (Ah, shades of FC there all right! "But you WANTED fixed rates!?!") really does make it look like 'fleeing the field'.
Nil Points.
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warn
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Curmudgeon
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Post by warn on Oct 20, 2017 22:33:03 GMT
Hi all, we have been inundated... Not drowning, just waving
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