Customer support - response times measured in weeks & months
Oct 27, 2017 21:32:17 GMT
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Post by nick on Oct 27, 2017 21:32:17 GMT
Lendy Support
I raised a support ticket 3 months ago on numerous errors showing on reported interest earnt on sold loan parts and have yet to receive any meaningful response. More recently (2 weeks ago) I raised a common issue of 100% sold loans staying stuck on my selling loan page rather than clearing to the sold loans page - again no response beyond the 'we are busy, be patient holding email'. I know this is a simple issue to rectify as it has previously been dealt with very promptly in the past.
Are other's suffering such poor/no response times via their standard support platform. The frustrating thing is that there is no-one you can call to chase up - the call centre is a glorified dictating service. I can only imagine the nightmare if a payment were to go astray and you had to rely on their current support response times. Has anyone found a way to get a quicker response on account issues?
I raised a support ticket 3 months ago on numerous errors showing on reported interest earnt on sold loan parts and have yet to receive any meaningful response. More recently (2 weeks ago) I raised a common issue of 100% sold loans staying stuck on my selling loan page rather than clearing to the sold loans page - again no response beyond the 'we are busy, be patient holding email'. I know this is a simple issue to rectify as it has previously been dealt with very promptly in the past.
Are other's suffering such poor/no response times via their standard support platform. The frustrating thing is that there is no-one you can call to chase up - the call centre is a glorified dictating service. I can only imagine the nightmare if a payment were to go astray and you had to rely on their current support response times. Has anyone found a way to get a quicker response on account issues?
