blink
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Post by blink on Oct 30, 2017 20:01:29 GMT
Hi.. Is anyone else noticing that over the past few days repayments are not automatically being lent out, but going in to their holding account. It is happening on both my and my partners account. Did not notice it at first as I also have a classic account which I am withdrawing my funds from as I receive the repayments. It has been happening on both our ISA's account. The repayment have gone in to our holding account. I made a manual offer, but then realised that my money should have been automatically relent.. I am now stuck in a 7 day waiting queue for this amount. Matthew lending works rep..
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macq
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Post by macq on Oct 30, 2017 20:38:08 GMT
my wife has just checked and its the same for her today
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blink
Member of DD Central
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Post by blink on Oct 30, 2017 20:49:25 GMT
my wife has just checked and its the same for her today Not just us then.. Have tagged Matthew.. if not resolved by tomorrow I will chase up via email.... it may just be a blip... bit annoyed though.. partly own fault I am now stuck in a long que ...
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Post by Matthew on Oct 31, 2017 8:16:30 GMT
my wife has just checked and its the same for her today Not just us then.. Have tagged Matthew.. if not resolved by tomorrow I will chase up via email.... it may just be a blip... bit annoyed though.. partly own fault I am now stuck in a long que ... Hi blink - Sorry about this; our tech team are aware of the issue and will roll out a fix shortly. In terms of the queue, if they can’t put you back to the front of the queue I’m sure our customer service team will be happy to compensate you for any inconvenience/lost interest. Just tell them I sent you 
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nairda
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Post by nairda on Oct 31, 2017 11:21:19 GMT
The issue has been fixed for me and Mrs Nairda, but the loan offers are regarded as new money. It's only a relatively small sum, about £15 each, but there should be a way of putting the money back in its rightful place in the queue.
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blink
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Post by blink on Nov 1, 2017 7:41:24 GMT
Not just us then.. Have tagged Matthew.. if not resolved by tomorrow I will chase up via email.... it may just be a blip... bit annoyed though.. partly own fault I am now stuck in a long que ... Hi blink - Sorry about this; our tech team are aware of the issue and will roll out a fix shortly. In terms of the queue, if they can’t put you back to the front of the queue I’m sure our customer service team will be happy to compensate you for any inconvenience/lost interest. Just tell them I sent you Hi Matthew Still not sorted...my repayments for today have gone in to to queue again waiting to be matched... Amounts waiting to be matched are building up..losing interest all the time.
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n
Member of DD Central
Yet another Nick
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Post by n on Nov 1, 2017 14:34:31 GMT
Hi blink - Sorry about this; our tech team are aware of the issue and will roll out a fix shortly. In terms of the queue, if they can’t put you back to the front of the queue I’m sure our customer service team will be happy to compensate you for any inconvenience/lost interest. Just tell them I sent you Hi Matthew Still not sorted...my repayments for today have gone in to to queue again waiting to be matched... Amounts waiting to be matched are building up..losing interest all the time. I didn't have a repayment yesterday, but I did today and it, like yours, has gone into the New Offer queue (currently at 6 days).  In edit: Just to be clear, the repayment did not go into my wallet, it was automatically re-invested (good) but as a New Offer (not good). I am not sure if this is the same problem as others have noted or a new one Matthew
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nairda
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Post by nairda on Nov 1, 2017 15:09:55 GMT
Oh heck, I thought this was fixed. I have 63 pence in my wallet now but Mrs Nairda has £175! This is unacceptable. Losing interest for 6 days on a few quid is one thing but when it comes to sums like that it is very annoying.
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Post by woodyalan on Nov 1, 2017 16:29:48 GMT
Just spoke to their customer relations guy. It's so refreshing to get through quickly and speak to somebody who doesn't try to make excuses. There have been software problems but any lost interest will be replaced.
If you are not happy ring them.
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blink
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Post by blink on Nov 1, 2017 18:16:53 GMT
Just spoke to their customer relations guy. It's so refreshing to get through quickly and speak to somebody who doesn't try to make excuses. There have been software problems but any lost interest will be replaced. If you are not happy ring them. I rang earlier today. Was told it was sorted and lost interest would be credited. Arrived home and checked account and found more money has gone in to my wallet which should have automatically been reinvested...So now I have a few hundred sitting in the queue and another £108 in my wallet...This is getting confusing...
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Post by woodyalan on Nov 1, 2017 18:21:23 GMT
Hi Blink. To be fair the guy told me it wasn't fixed yet, but when it was any lost interest would reappear.
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blink
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Post by blink on Nov 1, 2017 18:32:59 GMT
Hi Blink. To be fair the guy told me it wasn't fixed yet, but when it was any lost interest would reappear. Ok..thanks for that, will just have to keep an eye on it...
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Post by Matthew on Nov 2, 2017 8:03:24 GMT
Hi guys
Apologies on behalf of LW for the issues affecting Auto Lend this week. By way of an update, the issue with reinvestments joining the (back of the) queue as new offers should be resolved in time for tomorrow’s repayment run. You may see funds temporarily in the Wallet before being offered but this will also be resolved going forward.
Once we have rolled out the above, we will ensure anyone affected i.e. those who received repayments during that period and who had Auto Lend set up will receive compensation to more than cover any potential missed interest. There’s no need to get in touch - we will sort this out and let you know once we’ve credited your account.
Hope that’s satisfactory, and apologies again for the inconvenience caused.
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macq
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Post by macq on Nov 2, 2017 15:33:25 GMT
Hi guys Apologies on behalf of LW for the issues affecting Auto Lend this week. By way of an update, the issue with reinvestments joining the (back of the) queue as new offers should be resolved in time for tomorrow’s repayment run. You may see funds temporarily in the Wallet before being offered but this will also be resolved going forward. Once we have rolled out the above, we will ensure anyone affected i.e. those who received repayments during that period and who had Auto Lend set up will receive compensation to more than cover any potential missed interest. There’s no need to get in touch - we will sort this out and let you know once we’ve credited your account. Hope that’s satisfactory, and apologies again for the inconvenience caused. Does the fix include money that was put in the wallet at the start of the week which has been removed today but has still gone to the back of the queue by the look of it or is that only part of the fix?
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Post by Matthew on Nov 2, 2017 15:52:05 GMT
Hi guys Apologies on behalf of LW for the issues affecting Auto Lend this week. By way of an update, the issue with reinvestments joining the (back of the) queue as new offers should be resolved in time for tomorrow’s repayment run. You may see funds temporarily in the Wallet before being offered but this will also be resolved going forward. Once we have rolled out the above, we will ensure anyone affected i.e. those who received repayments during that period and who had Auto Lend set up will receive compensation to more than cover any potential missed interest. There’s no need to get in touch - we will sort this out and let you know once we’ve credited your account. Hope that’s satisfactory, and apologies again for the inconvenience caused. Does the fix include money that was put in the wallet at the start of the week which has been removed today but has still gone to the back of the queue by the look of it or is that only part of the fix? It will include all repayments from the 27th to today, regardless of what subsequently happened to those payments. We are intending to credit 14 days' worth of interest on all of those repayments (to cover the maximum time funds could have been idle and any subsequent time to be allocated to new loans), at 5.5% which is the maximum lending rate which could have been achieved during this time. Hopefully this will go some way towards making up for any inconvenience caused.
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