toast
Member of DD Central
Posts: 158
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Post by toast on Nov 8, 2017 15:03:45 GMT
At present, my dashboard says that my wallet contains £1.25. When I go to make a manual offer, that page tells me that I "currently have £1.24 in your Wallet." I guess it's just rounding but would be good if rounding was consistent across these pages. Sorry for nitpicking  |
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Post by Matthew on Nov 8, 2017 16:29:17 GMT
At present, my dashboard says that my wallet contains £1.25. When I go to make a manual offer, that page tells me that I "currently have £1.24 in your Wallet." I guess it's just rounding but would be good if rounding was consistent across these pages. Sorry for nitpicking No worries - we reconcile client balances to 5dp every day so nitpicking is encouraged... If you could email customer service at cs@lendingworks.co.uk we can look into that for you. One explanation may be that you have a pending withdrawal of £0.01, which is still included in the Wallet on the face of the dashboard but not in the offer page. Other than that, would need to look into your account in more detail to identify the reason.
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toast
Member of DD Central
Posts: 158
Likes: 90
|
Post by toast on Nov 9, 2017 22:58:18 GMT
Thanks Matthew. There was no pending withdrawal involved. After I performed a manual lend of £1.24 the wallet showed balance of zero again on my dashboard. I'm not sure it's worth troubling customer support, but thanks for the offer.
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