ceejay
Posts: 975 
Likes: 1,149
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Post by ceejay on Feb 2, 2018 13:17:27 GMT
I did have the same problem but it appears now to have been fixed.
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Post by mooba on Feb 2, 2018 13:19:49 GMT
Got an email at 12:30 advising it is now fixed but mine is still in the 30DAA  |
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jlend
Member of DD Central
Posts: 1,840
Likes: 1,465
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Post by jlend on Feb 2, 2018 14:21:32 GMT
No email and not fixed for me.
Just logged it.
Customer services looked into it and it looks like £0.00587841035229257243 was transferred rather than a much larger amount that should.have been for me.
They have raised it with IT.
So other users might want to double check the amount that has been transferred just in case it has impacted other people
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jlend
Member of DD Central
Posts: 1,840
Likes: 1,465
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Post by jlend on Feb 5, 2018 16:02:24 GMT
No email and not fixed for me. Just logged it. Customer services looked into it and it looks like £0.00587841035229257243 was transferred rather than a much larger amount that should.have been for me. They have raised it with IT. So other users might want to double check the amount that has been transferred just in case it has impacted other people My interest payment got sorted today so the full amount has now been transferred. Just FYI in case anyone didn't know, I was also told last week that the "Withdraw Repayments and Interest" setting on the 30DAA isn't actually withdrawing repayments at the moment after it didn't seem to be working for me. They said it was impacting other investors as well so money was being reinvested rather than withdrawn with this setting.
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