blueninja
Member of DD Central
Posts: 79 
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Post by blueninja on Feb 5, 2018 13:50:26 GMT
Hi Collateral Rep, What happens if I make a deposit via the Collateral website and the amount does not match up exactly with the amount I transfer from my bank account, will the money ever be credited or will I need to contact support to fix it? |
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elliotn
Member of DD Central
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Post by elliotn on Feb 5, 2018 13:53:35 GMT
Hi Collateral Rep, What happens if I make a deposit via the Collateral website and the amount does not match up exactly with the amount I transfer from my bank account, will the money ever be credited or will I need to contact support to fix it? Try support for individual account enquiries.
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jontyab
Member of DD Central
Posts: 116
Likes: 79
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Post by jontyab on Feb 5, 2018 13:59:44 GMT
I can't speak for Collateral, but In my experience:
COL will continue to expect the deposit (and only that specific amount) that you notified them of.
If it was done very recently I'd place a second deposit request for the amount you actually sent, which should get picked up and credited.
The unsatisfied deposit request will likley get cancelled eventually, although I'd contact support to ensure it's handled cleanly.
If you do nothing I'd expect them to contact you or just return the payment - I'm sure they'd prefer you get in touch before this.
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Post by Collateral Rep on Feb 5, 2018 16:12:06 GMT
Hi blueninja, Can you email info@collateraluk.com your details and we will look into it for you. Many thanks, Gordon |
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blueninja
Member of DD Central
Posts: 79
Likes: 48
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Post by blueninja on Feb 5, 2018 20:18:42 GMT
I can't speak for Collateral, but In my experience: COL will continue to expect the deposit (and only that specific amount) that you notified them of. If it was done very recently I'd place a second deposit request for the amount you actually sent, which should get picked up and credited. The unsatisfied deposit request will likley get cancelled eventually, although I'd contact support to ensure it's handled cleanly. If you do nothing I'd expect them to contact you or just return the payment - I'm sure they'd prefer you get in touch before this. spot on jontyab a subsequent deposit entry for the correct amount solved the problem.
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