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Post by jackpease on Aug 14, 2014 6:39:17 GMT
>>> I've already sent a number of detailed emails outlining sums transferred & how the ins & outs correlate to tally up to a balance of zero, yet I'm still showing on my account as owing monies to SS via BACS balance. Don't know why the issue now as I've used the system before with no problems. After a number of days & emails, the issue has not been corrected, despite the fact that someone is in the office. I assume SS need to manually correct, so cannot understand why it still hasn't happened after 1 week Me too - £100 deposited but not yet showing after a week - I struggled to find a 'contact us' email for use by SS investors - had to use the general webform from the home page which is not very reassuring. I await a resolution! Jack P
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j
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Penguins are very misunderstood!
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Post by j on Aug 14, 2014 8:22:07 GMT
>>> I've already sent a number of detailed emails outlining sums transferred & how the ins & outs correlate to tally up to a balance of zero, yet I'm still showing on my account as owing monies to SS via BACS balance. Don't know why the issue now as I've used the system before with no problems. After a number of days & emails, the issue has not been corrected, despite the fact that someone is in the office. I assume SS need to manually correct, so cannot understand why it still hasn't happened after 1 week Me too - £100 deposited but not yet showing after a week - I struggled to find a 'contact us' email for use by SS investors - had to use the general webform from the home page which is not very reassuring. I await a resolution! Jack P My issue was finally resolved yesterday but, only after raising it on here. I was not aware that you had to transfer exactly the same amount, regardless of any funds you might have already had sitting idle in your account, something I did state in my emails to SS but, they did not make very clear that existing funds will not be taken into account! Anyway, the matter is now sorted & the terms are better known but, I do think the whole thing could have been dealt with much more quickly & smoothly, including replying to 2 of the 3 emails sent. We'll give the benefit of doubt to the SS team, maybe they don't have the manpower yet to deal with all queries quickly.
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star dust
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Post by star dust on Aug 14, 2014 9:01:46 GMT
Me too - £100 deposited but not yet showing after a week - I struggled to find a 'contact us' email for use by SS investors - had to use the general webform from the home page which is not very reassuring. I await a resolution! Jack P Was it an initial deposit? From memory I think they take longer, although a week seemsee a bit excessive. I too think they should have a 'contact us' form/ details more visible when you are logged in. It's been mentioned on the forum several times, and it is quite confusing and awkward. But then perhaps savingstream are working on it?
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shimself
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Post by shimself on Aug 14, 2014 9:17:22 GMT
The system could not reconcile this deposit as the Auto-Deposit value and the BACS transferred values were different. Could all investors please ensure the values of auto-deposits and follow up BACS transfers match in order to avoid reconciliation delays. We apologise for the delay in resolving this issue! May I (as the proud "inventor" of this process) suggest an automatic email is sent once an auto-deposit is made to remind us exactly how much we just promised to send)
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ramblin rose
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“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
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Post by ramblin rose on Aug 14, 2014 9:26:57 GMT
The system could not reconcile this deposit as the Auto-Deposit value and the BACS transferred values were different. Could all investors please ensure the values of auto-deposits and follow up BACS transfers match in order to avoid reconciliation delays. We apologise for the delay in resolving this issue! May I (as the proud "inventor" of this process) suggest an automatic email is sent once an auto-deposit is made to remind us exactly how much we just promised to send) That's a great suggestion shimself - I'd hate for the mechanism to get dropped as a result of causing too much hassle for SS to match differing amounts because it really is a good system. If it gets automated at any point, then it's obviously imperative that the amounts will tally exactly.
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Post by robberbaron on Aug 14, 2014 9:29:41 GMT
The system could not reconcile this deposit as the Auto-Deposit value and the BACS transferred values were different. Could all investors please ensure the values of auto-deposits and follow up BACS transfers match in order to avoid reconciliation delays. We apologise for the delay in resolving this issue! May I (as the proud "inventor" of this process) suggest an automatic email is sent once an auto-deposit is made to remind us exactly how much we just promised to send) I think that's already the case. The email subject is "deposit confirmation" and it gives you all the details for the payment.
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star dust
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Post by star dust on Aug 14, 2014 9:34:08 GMT
May I (as the proud "inventor" of this process) suggest an automatic email is sent once an auto-deposit is made to remind us exactly how much we just promised to send) That's a great suggestion shimself - I'd hate for the mechanism to get dropped as a result of causing too much hassle for SS to match differing amounts because it really is a good system. If it gets automated at any point, then it's obviously imperative that the amounts will tally exactly.we Have I lost the plot, I thought we did, or at least I do. Maybe it's more of an issue for multiple deposits / withdrawals where you might 'miss' the email? cross posted with robberbaron.
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ramblin rose
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“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
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Post by ramblin rose on Aug 14, 2014 9:42:47 GMT
May I (as the proud "inventor" of this process) suggest an automatic email is sent once an auto-deposit is made to remind us exactly how much we just promised to send) I think that's already the case. The email subject is "deposit confirmation" and it gives you all the details for the payment. So we do  - in my anxiety for this deposit method to succeed I managed to forget that, perhaps because I tend not to do lots of little deposits and generally get on with the payment immediately and then don't bother reading the email - just file it away. To prevent the confusion that j had, then maybe they could change the wording in the email to indicate that the transfer amount needs to exactly match in order for it to be correctly identified on arrival at savingstream. It might not save every mismatch, but would probably catch quite a few.
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j
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Penguins are very misunderstood!
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Post by j on Aug 14, 2014 10:48:03 GMT
Me too - £100 deposited but not yet showing after a week - I struggled to find a 'contact us' email for use by SS investors - had to use the general webform from the home page which is not very reassuring. I await a resolution! Jack P Was it an initial deposit? From memory I think they take longer, although a week seemsee a bit excessive. I too think they should have a 'contact us' form/ details more visible when you are logged in. It's been mentioned on the forum several times, and it is quite confusing and awkward. But then perhaps savingstream are working on it? , what happened is that I had some cash in account, I bought into pbl06, doing so by making up shortfall with a bacs request, transferred the balance to meet m y full commitment on same day & waited. I was not aware that if you say had a bacs shortfall of £200 & already had £100 in account, you cannot simply transfer another £100, so total would be £200 (£100 bacs & £100 original funds already in account). If SS had already made this clear somewhere, then fair enough but, I certainly wasn't aware of it. My point of contention is that I made what I did clear in my emails, yet the solitary reply I got to 3 emails never mentioned that I had to transfer the exact amount, regardless of current free cash in account. Now I know the process exactly
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Post by robberbaron on Aug 14, 2014 13:01:49 GMT
I have done this several times. You must first send an email asking to offset your Bacs deficit with your available funds. Once that's done you can send the difference.
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Post by jackpease on Aug 14, 2014 13:43:13 GMT
Hmmmm i had sent in £100 - as i do with ratesetter/FK/RBS etc - the deposit has my account number on it so i thought it'd be straightforward to reconcile it - the £400 i 'pledged' then followed up with bank transfer has overtaken it for sure
Jack P
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
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Post by ramblin rose on Aug 14, 2014 13:46:49 GMT
Hmmmm i had sent in £100 - as i do with ratesetter/FK/RBS etc - the deposit has my account number on it so i thought it'd be straightforward to reconcile it - the £400 i 'pledged' then followed up with bank transfer has overtaken it for sure Jack P Did you also do the 'pledge' for the £100? You still have to do both parts, even if you start with the transfer.
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Post by robberbaron on Aug 14, 2014 15:41:00 GMT
To go back to the subject of the topic, SS needs to address thoses security concerns. Unclear security safeguards is the main reason why I, and probably many others, don't put more money in this.
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Post by Duane Dibley on Aug 15, 2014 18:27:39 GMT
It's been five days now since I requested a withdrawal and still no sign. Even if it's done on Monday it will mean it's over a week - not good enough really in my opinion.
I hope it's not a sign of things to come, in the past Saving Stream were amongst the best platforms for customer service, now they're amongst the worst. I suspect it's because they've grown at such an unexpected rate that they can no longer cope with the administrative side of the business.
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Post by notaclue on Aug 15, 2014 18:51:48 GMT
I would contact them by phone if you have not received funds after 5 days
I withdrew funds on the 11th August and they were in my account on the 12th
I have emailed SS twice in the last 2 months and never had a reply, their promise of a reply in 24hrs is not being fulfilled
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- in my anxiety for this deposit method to succeed I managed to forget that, perhaps because I tend not to do lots of little deposits and generally get on with the payment immediately and then don't bother reading the email - just file it away.