|
|
Post by jackpease on Aug 25, 2014 5:51:42 GMT
My contact with them went unanswered for well over a week and I would consider that very poor. I hate the phone and choose to use emails - and if SS can't cope with emails/home page e-contact form it needs to say so. Or put on website that 'Many staff are on holiday this week so please bear with us".
However more positively I thought it time to test SS to make sure the recent glitches weren't a sign of something more sinister - my £100 withdrawal was credited into my account quickly so i shall keep increasing my balance in SS.
Jack P
|
|
|
|
Post by Deleted on Aug 25, 2014 11:55:04 GMT
I sold a few bits and requested a withdrawal to my bank on Friday afternoon. The amount was around £1,000. It was credited back to my bank account the next day (Sat). So very happy with that.
|
|
Liz
Member of DD Central
Posts: 2,426
Likes: 1,297
|
Post by Liz on Aug 25, 2014 18:06:11 GMT
As a new lender on SS my withdrawel was paid within 2 hours(10pm) and a rogue deficit was sorted straight away by email, they must have missed the payment. So happy with the service so far.
£100 minimum is too high as I wanted to deposit £50 and I had £50 already in my a/c. So I had to withdraw £50 and deposit £100 creating work for SS.
On the security issue, this needs clarifying and beeping up where necessary. Until then my SS funds will remain low.
|
|
mikes1531
Member of DD Central
Posts: 6,453
Likes: 2,320
|
Post by mikes1531 on Aug 26, 2014 16:59:31 GMT
The system could not reconcile this deposit as the Auto-Deposit value and the BACS transferred values were different. Could all investors please ensure the values of auto-deposits and follow up BACS transfers match in order to avoid reconciliation delays. We apologise for the delay in resolving this issue! My apologies for the delayed response -- I've been away and hadn't seen this until now. Does this mean that if I do an Auto-Deposit in the morning, and then another one that afternoon, that I can't settle them both with a single BACS transfer? If so, are there any plans in hand to make this possible in the future? And further to other later messages in this thread... If I make an Auto-Deposit in the morning, and sell some loan parts in the afternoon to raise the necessary funds, do I have to send an email to savingstream to ask them to settle the A-D from my available funds because it won't happen automatically?
|
|
