Classic to ISA Transfer incorrectly reinvests repayments

I see what you mean, I apologise for making wrong assumptions. I am more used to lending in lump sums so I assumed you had a lump sum and was funding it with it stored elsewhere - to be fair though I did think my idea of funding method from zopa would have worked. Most of our spare cash, I  use that term very loosely with Mrs Aju spending more time in John Lewis these days, is funding relevant current account offers that have quite high interest rates on lump sums, They are limited funding so compounding does not work but they are full rates relative to most monthly term fixed savings accounts. Then I fund the Zopa's we both have with further spare cash. Our Zopa's a fully funded and relending - have been for quite a few years now - we never take any drawdown on these. I have shares investments too but more for the Divi's year on year than the net worth as such. 

So for us we are fully funded in lump sum terms as much as we can achieve in as many locations - I guess now that most of the "current account" savings having reduced their rates now to below what might be achieved by the savers like N/W regular saver I should consider options like the NW saver as its clearly better than Santander, Lloyds and BOS, at least. Discussing this with you has made that obvious as well. I have to wait a short while for the N/W Current account to be available again for us so I might open up a couple of regulars and send funds to them both by Standing Order from the worst of our current accounts (Santander 123 at the moment). 

Edit: So I extended my savings rates tables to include regular savers and it was clear that I could make some changes moving money from some of lower rated current accounts to get better rates. It turns out that Santander also do 5% RS for 123 customers and that beats the santander 123 ,lloyds and BOS rates so I immediately opened up 1 each for us. That's a start. Very grateful for our chats on this and it seems I was not getting my best rates possible either. Still have to wait for the N/W FlexDirect ones are available again. Will do a simple transfer of our HFX ones that to be honest I kept just in case that one went back up to £5 instead of the current £3. They have ready made DD's setup as well. 

I have to be a bit more careful due to tax but Mrs Aju is way off the mark at the moment. I will of course see how that works for the next 12 months and hopefully have a better idea of the Zopa situation. 

After my previous response I also realised that because I have a NW flex account - we use it primarily for the insurance - and can meet the criteria I can in fact get their reg saver as well so I'm looking into that one now. The Santander's were almost instant after applying. Unless things have changed the N/W may not quite so easy. Anyway our discussion here has definitely been a productive one for me so thanks for the discussion bit off topic here but who cares there are very few people on the zopa forum these days anyway.

There's a p2p platform offering 5% cashback for initial deposit on Topcashback. It offers self-select and auto-invest products from 3.99%, that's 8.99%+ for the 1st year

Yep that would be an unsatisfactory answer for me too, keep bashing away.

Well well. A couple of pithy emails were sent by me and by Mr M. And now, finally, we have a proper result. Given that the apology is unusually fulsome for Zopa, I can only assume that the grown-ups have stepped into customer services. Big time. Although, sadly, the grammar is still execrable. Their response:

"Thanks for your email.

I apologise about my previous email, your funds were not moved to Core because you selected this as your funding preference.

I've been informed that your funds were moved due to an error which occurred while we was wrapping investors into our ISA's. You and a few others had funds moved out of your holding account into products you never requested.

We apologise about this and can assure you that we'll be getting this fixed. We'll be contact you and all other investors that were affected by this to apologise and advise how we plan to fix this problem. At the moment our plan is to buy all the loans which were incorrectly created."

Yes indeed. And I will be looking for both interest and compensation for my time, upset and inconvenience. I'm not sure that Zopa ever does this but hey guys! Welcome to the grown-up world and if you want to be a bank, start acting like one.

I am pretty much done with Zopa this time. Got here once before, got tempted back in, but serial incompetence is more than I can bear. This is the fourth major incident for me in less than a year. Not good enough. Or, as Zopa CS would say "We is moving our investment's out".

I'm sorry to say that Zopa are in chaos aju. Quite clearly, the problems experienced by easylender, you, me and countless others are down to either a) incompetence in the tech department or b) management pressure forcing stupidly early release of new processes.

Either way, the whole thing stinks.

" ... it does mean that anyone who has an issue may be well advised to report it so Zopa knows they are affected. I am quite sure that zopa knows who these are and as far as I can tell its probably everyone who was transferred so it may well be quite a few people were involved."

Quite so. I think those people who do not register their complaint may well be quietly ignored. I note Zopa's amusing use of the word "few" to describe the numbers of people affected. Now it may well be that the vast majority of lenders are happily re-investing in Core. But nevertheless, I suspect their use of "few" is somewhat at variance with my understanding of the term. 

Still, they have ISAs being transferred in, so selling those loans shouldn't present too many issues. In theory.