Monetus
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Post by Monetus on Feb 27, 2018 19:09:17 GMT
So where do we stand with this? When was the last time someone properly spoke to anyone on the phone other than a receptionist?
Do we still presume this is an IT issue or now potentially something more sinister?
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Post by richardthe4th on Feb 27, 2018 19:12:56 GMT
AFAIk anyone who has rung up (myself included) has got the party line from a receptionist.
Personally I can't see a sensible explanation for the total lack of communication other than a sinister one.
If it was an innocent, albeit almighty c0ck up someone would have said so byn now...
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tx
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Post by tx on Feb 27, 2018 19:18:56 GMT
It feels more like ceasing all platform activities and waiting for administrator to step in for receivership.
Otherwise why would they not communicate? Why choose start of day to do maintancme? Why do it right before month end interest payment? Why no one in office to answer worrying investors’ query? Why my multiple emails in the last two weeks not being answered?
I do want to know, if it does stop trading, what is the legal process we as investor need to do! Don’t feel right just sit around and doing nothing to wait for this “accountancy” to “step in”.
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jcb208
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Post by jcb208 on Feb 27, 2018 19:23:23 GMT
When did the website go down,I know it was off line last night about 10pm
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elsee
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Retired:D
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Post by elsee on Feb 27, 2018 19:24:44 GMT
It feels more like ceasing all platform activities and waiting for administrator to step in for receivership. Otherwise why would they not communicate? Why choose start of day to do maintancme? Why do it right before month end interest payment? Why no one in office to answer worrying investors’ query? Why my multiple emails in the last two weeks not being answered? I do want to know, if it does stop trading, what is the legal process we as investor need to do! Don’t feel right just sit around and doing nothing to wait for this “accountancy” to “step in”. It went down sometime last night between 7pm and 10pm
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hantsowl
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Post by hantsowl on Feb 27, 2018 19:26:32 GMT
When did the website go down,I know it was off line last night about 10pm Can't say for certain, but i think it was an hour or 2 before that.
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mary
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Post by mary on Feb 27, 2018 19:26:55 GMT
Approaching 24 hours.
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invester
P2P Blogger
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Post by invester on Feb 27, 2018 19:27:23 GMT
Are they FCA authorised or not? I can't seem to remember. Platform failure would have massive ramifications for the rest.
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ozboy
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Mine's a Large One! (Snigger, snigger .......)
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Post by ozboy on Feb 27, 2018 19:28:35 GMT
Rabbit In Headlights Emoticon Here.
Keep Calm and Carry On?!
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tx
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Post by tx on Feb 27, 2018 19:30:44 GMT
Manchester is not snowing today, is it? How come no one answer phone calls? Not even the receptionist!
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mary
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Post by mary on Feb 27, 2018 19:31:53 GMT
Facts which might be useful: 1) The Collateral web site, www.collateraluk.com/, went down on Feb 26th 2018 at around 19:00. Any access to lending information stopped from that point on. Someone put up a holding image (.jpg), created with Photoshop on Feb 26th at 15:14 with the two sentences: "We are currently in the process of upgrading our servers and our network infrastructure. We apologise for the inconvenience and are working to get everything back to normal as soon as possible." It is unusual for somebody willing to pass a simple holding message to create it with Photoshop and hours before. My speculation: - Would be totally unprofessional and almost unthinkable to do a unplanned server upgrade putting an online business off for days without any service and without any public notice and explanation. Good investigation. Worried now.
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invester
P2P Blogger
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Post by invester on Feb 27, 2018 19:32:22 GMT
Assuming the worst, would it be viable for another P2P to take over the servicing of the loans? I don't recall too many being as bad on other platforms and there might still be a lot of non-property loans.
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Monetus
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Post by Monetus on Feb 27, 2018 19:36:40 GMT
Are they FCA authorised or not? I can't seem to remember. Platform failure would have massive ramifications for the rest. Nope they don’t have full authorisation
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dandy
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Post by dandy on Feb 27, 2018 19:39:12 GMT
In all likelihood the chances of this being something sinister still seems remote. At least on the part of Col or any directors. it it is probably some marketing ploy to get some exposure - no such thing as bad publicity and all that. Whole P2P world now hears about collateral. Negative at first but not so bad when all turns out to be a false alarm. The alternative is a third party hack. Where is their cheerleader GeorgeT
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Post by richardthe4th on Feb 27, 2018 19:41:41 GMT
In all likelihood the chances of this being something sinister still seems remote. At least on the part of Col or any directors. it it is probably some marketing ploy to get some exposure - no such thing as bad publicity and all that. Whole P2P world now hears about collateral. Negative at first but not so bad when all turns out to be a false alarm. The alternative is a third party hack. Where is their cheerleader GeorgeT I'd like to believe it.... but how would you explain the lack of communication??
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