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Post by stevem on Apr 23, 2018 14:21:51 GMT
Just a data point for you ablrate - I didn't receive an email. Nor did I (Acc no 1147)
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Steerpike
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Post by Steerpike on Apr 23, 2018 14:33:44 GMT
Quite frankly, their inability to communicate with me reliably coupled with the container loans debacle gave me enough reasons to stop investing with ABL some time ago.
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jonno
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nil satis nisi optimum
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Post by jonno on Apr 23, 2018 14:34:25 GMT
I didn't receive the original one either, although I've just received the "after the event" one.
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Post by Come_on_Grandad on Apr 23, 2018 20:33:48 GMT
Quite frankly, their inability to communicate with me reliably coupled with the container loans debacle gave me enough reasons to stop investing with ABL some time ago. +1
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hazellend
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Post by hazellend on Apr 23, 2018 21:13:30 GMT
Quite frankly, their inability to communicate with me reliably coupled with the container loans debacle gave me enough reasons to stop investing with ABL some time ago. Errr container loans was years ago, ABLrate only defaulted loan and a learning experience for all regarding devious borrowers. Also, ABL rate have stated they will pay back capital on the loan. Time to forgive and forget I think
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r00lish67
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Post by r00lish67 on Apr 23, 2018 21:31:17 GMT
Quite frankly, their inability to communicate with me reliably coupled with the container loans debacle gave me enough reasons to stop investing with ABL some time ago. Errr container loans was years ago, ABLrate only defaulted loan and a learning experience for all regarding devious borrowers. Also, ABL rate have stated they will pay back capital on the loan. Time to forgive and forget I think As far as I'm aware, Ablrate have only made a vague comment on this forum along the lines of 'no lender losing out', which is not exactly a binding commitment or even particularly specific, and it was quite a while ago too, when I suspect they were rather more confident of a swift resolution. Of course, if ablrate would like to renew/clarify that commitment, it'd be very welcome Until then, I'm with steerpike.
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Post by ablrate on Apr 24, 2018 13:12:42 GMT
It appears that the sever reset interfered with the email being sent out, so we apologies for that. As for the containers, this is an ongoing process and I would be surprised if any of the other platforms committed as many resources to chasing that position as we have (and we still believe there is a result to be had). We are by far the biggest creditor in that transactions and I can't comment further on the resolution at the moment.
Of course it is your prerogative with whom you deal, there is a 99.6 delivery on our email system so, apart from this technical glitch, delivery rates are very high. We use Google Enterprise solution with an added layer of a third party email delivery system (to monitor spam scores, delivery rates, opt-out, neighborhood etc), so I would be surprised if there were a safer or more reliable system being used elsewhere. In the past Virgin and Blueyonder have been an issue, but those were resolved and we also have the notification system directly on the platform should you miss any. The 'newsletter type emails' are not included here, but I think after this issue we will begin to include those also.
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ilmoro
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'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
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Post by ilmoro on Apr 24, 2018 13:48:45 GMT
... and I would be surprised if any of the other platforms committed as many resources to chasing that position as we have (and we still believe there is a result to be had). Cant decide if that's a good or bad badge. Great you are pursuing it rigorously, bad that it is that difficult & probably expensive. I suspect AC could probably challenge you, couple of theirs have turned into equally tortuous legal battles. In both cases, both platforms update when the process allows & that seems reasonable IHMO.
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Post by fatbritabroad on Apr 24, 2018 16:46:33 GMT
To be fair might legal counsel not have advised them not ti comment while legal proceedings are ongoing. That's quite standard
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Post by GSV3MIaC on Apr 25, 2018 9:05:27 GMT
Just a reminder (having been a past victim on a couple of platforms) most of these bulk emailing solutions will take your email address off the list (without, usually, telling ANYONE, unless they manually ask) if some number (1-2-3?) of the emails they send get bounced (maybe because your ISP is having a mare, or maybe because your filters bounced them). Worth a check in some cases (took me ~ dozen emails before I got RS to admit that yeah, maybe the emails I hadn't received hadn't actually been sent, and yeah, hey, it might be possible to log on to the bulk-mailer and see how many more folks were afflicted too .. there was a list, but nobody had figure out how to access/fix it yet).
You can understand, sort of, why they remove your address (very bad for their business if they get on a spammer list by sending lots of emails that get rejected) .. why they don't tell the originator is more of a mystery.
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Post by ablrate on Apr 25, 2018 9:17:38 GMT
Just a reminder (having been a past victim on a couple of platforms) most of these bulk emailing solutions will take your email address off the list ( without, usually, telling ANYONE, unless they manually ask) if some number (1-2-3?) of the emails they send get bounced (maybe because your ISP is having a mare, or maybe because your filters bounced them). Worth a check in some cases (took me ~ dozen emails before I got RS to admit that yeah, maybe the emails I hadn't received hadn't actually been sent, and yeah, hey, it might be possible to log on to the bulk-mailer and see how many more folks were afflicted too .. there was a list, but nobody had figure out how to access/fix it yet). You can understand, sort of, why they remove your address (very bad for their business if they get on a spammer list by sending lots of emails that get rejected) .. why they don't tell the originator is more of a mystery. That is a very good point. It does happen on our system too. It is worth getting in touch if you have notifications on the platform that you haven't received and we will check the system, known as 'supressions'. We can remove you from that list and it will start again. What we will do is check to see if we can have a warning email that a supression has been made, so we can proactive.
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blender
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Post by blender on Apr 25, 2018 21:32:16 GMT
This may not be relevant but there is a particular problem with BT emails, which is why I was losing Ablrate emails. If you use btinternet.com, or similar, and you use a POP3 client to read your emails, then there is a filter in the BT ISP which is invisible to you. It detects Ablrate emails as spam and just junks them without telling you. You have to go into your BT email account as IMAP through the BT email webpage, and turn off that filter. I did not receive emails from Ablrate, nor had any junk mail filtering locally, and suspected they were not being sent. But it was neither Ablrate nor me, but BT.
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Post by ablrate on Apr 26, 2018 9:08:59 GMT
This may not be relevant but there is a particular problem with BT emails, which is why I was losing Ablrate emails. If you use btinternet.com, or similar, and you use a POP3 client to read your emails, then there is a filter in the BT ISP which is invisible to you. It detects Ablrate emails as spam and just junks them without telling you. You have to go into your BT email account as IMAP through the BT email webpage, and turn off that filter. I did not receive emails from Ablrate, nor had any junk mail filtering locally, and suspected they were not being sent. But it was neither Ablrate nor me, but BT. Thanks Blender, that explains some issues we have had with BT. I will follow up... again... with our email routing company
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blender
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Post by blender on Apr 26, 2018 9:53:16 GMT
I am not sure that your email agent can do much, unless they can get BT to stop marking the Ablrate emails as junk. BT ISP customers using a POP client such as Outlook Express need to go to signin1.bt.com/login/emailloginform?s_cid=con_Furl_mail&utm_source=ATL&utm_medium=FURL&utm_content=R&utm_campaign=btmail Then log in, select Settings, then Mail, and on that page see "Spam settings for POP users", and turn the filter off. It cannot be controlled from a POP client. Alternatively, just to allow Ablrate emails through, select Settings, Mail, Safe senders and enter the necessary, - though you have no idea what else they are junking without telling you and it is much better to handle the spam from your own email client.
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Post by GSV3MIaC on Apr 26, 2018 14:24:53 GMT
Hmm, I think it ought be illegal for any ISP to block your email (any of it) without you request or at least agree .. just like it's illegal for the PO/postman to censor your incoming snail mail. I can't see that ABL can be generating enough emails to trip anything, but maybe their bulk sender has overstepped some mark or other.
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