|
|
Post by albermarle on Apr 7, 2018 19:03:01 GMT
When I log in , I can only see the classic dashboard and an invite to open an IFISA. I already have an IFISA with LW and am unable to see any info about it  I know it often shows the classic dashboard first so I am used to that but seems to be a new problems. Anybody else experiencing the same ? |
|
|
|
Post by carol167 on Apr 7, 2018 19:13:23 GMT
When I log in , I can only see the classic dashboard and an invite to open an IFISA. I already have an IFISA with LW and am unable to see any info about it I know it often shows the classic dashboard first so I am used to that but seems to be a new problems. Anybody else experiencing the same ? I can access both as normal. [Edit : an email to their support should sort it. Probably won't be actioned till Monday though. Matthew]
|
|
pom
Member of DD Central
Posts: 1,922 
Likes: 1,244
|
Post by pom on Apr 7, 2018 19:13:57 GMT
Mine's fine (sorry!)
|
|
|
|
Post by albermarle on Apr 7, 2018 20:54:51 GMT
I’m glad/ reassured yours are all OK , and I have sent them a mail directly about the issue.
|
|
|
|
Post by Matthew on Apr 7, 2018 21:26:20 GMT
When I log in , I can only see the classic dashboard and an invite to open an IFISA. I already have an IFISA with LW and am unable to see any info about it I know it often shows the classic dashboard first so I am used to that but seems to be a new problems. Anybody else experiencing the same ? Hi albermarle Sorry you're experiencing problems accessing your ISA account. Did you make any subscriptions in the 2017/18 tax year (not including balances transferred across from other ISAs from previous tax years)? If not, the ISA rules require you to re-sign a declaration before making further subscriptions - I think this pops up before it'll let you get into your account (admittedly though it sounds a bit confusing if it's asking you to 'Open an ISA'). If that's not the issue, customer service will be able to sort this out for you on Monday. Apologies for the inconvenience - hope you enjoy the rest of your weekend.
|
|
|
|
Post by albermarle on Apr 8, 2018 9:16:51 GMT
Matthew,
Yes that has solved the problem. I subscribed new money in 2016/2017 but in 2017/2018 I only transferred money from another ISA.
Once I clicked on the Open an ISA , it was clear that it was only needing to update my details. However like you say, asking to Open an ISA, when you already have one, is a bit confusing.
Thanks for the quick response anyway.
|
|
|
|
Post by Matthew on Apr 8, 2018 11:11:28 GMT
Matthew, Yes that has solved the problem. I subscribed new money in 2016/2017 but in 2017/2018 I only transferred money from another ISA. Once I clicked on the Open an ISA , it was clear that it was only needing to update my details. However like you say, asking to Open an ISA, when you already have one, is a bit confusing. Thanks for the quick response anyway. Great. I'll speak with Product next week - we can make some small amendments to this process to make it much clearer i.e. obviously not asking you to 'Open an ISA' and also moving the trigger point for requiring a redeclaration to allow you to view and manage your ISA account without being forced to sign the declaration beforehand (we'd still need this before making additional deposits though). Many thanks.
|
|
bob2014
Member of DD Central
Posts: 54 
Likes: 3
|
Post by bob2014 on Apr 9, 2018 9:57:07 GMT
I also would like to see last years etc. figures without subscribing for 2018/19 as my cash is going elsewhere this year.
|
|
|
|
Post by Matthew on Apr 9, 2018 18:09:17 GMT
I also would like to see last years etc. figures without subscribing for 2018/19 as my cash is going elsewhere this year. Sure bob2014 - you don't actually need to subscribe as the declaration doesn't bind you into doing so, it's just so that we have the necessary confirmation you're still eligible in the event you did want to. If you'd rather wait until this declaration is moved that's also fine, and in the meantime if you need any account information we'll be able to pull that out for you. Hope this helps.
|
|
|
|
Post by laidbackgjr on Apr 10, 2018 7:41:14 GMT
I've got the same issue - I can't sign the declaration to open the ISA as part of the requirements includes - I have not subscribed and will not subscribe to another Innovative Finance ISA in the same tax year that I subscribe to this Innovative Finance ISA; and I've already subscribed to another Innovative Finance ISA for 2018/19.
So what has happened to my money - not very impressed at all.
|
|
ahowlin
Member of DD Central
Posts: 68
Likes: 12
|
Post by ahowlin on Apr 10, 2018 8:23:59 GMT
I have the same issue - they have obviously shot themselves in the foot here. It would be good to know the timeline for a fix.
|
|
archie
Posts: 1,866
Likes: 1,860
|
Post by archie on Apr 10, 2018 8:29:58 GMT
I've got the same issue - I can't sign the declaration to open the ISA as part of the requirements includes - I have not subscribed and will not subscribe to another Innovative Finance ISA in the same tax year that I subscribe to this Innovative Finance ISA; and I've already subscribed to another Innovative Finance ISA for 2018/19. So what has happened to my money - not very impressed at all. Subscribing in this instance means adding new money. You can open the ISA for transferring in previous ISA money (should you wish) regardless of this years subscriptions.
|
|
|
|
Post by Matthew on Apr 10, 2018 10:42:49 GMT
"I have not subscribed and will not subscribe to another Innovative Finance ISA in the same tax year that I subscribe to this Innovative Finance ISA"; and I've already subscribed to another Innovative Finance ISA for 2018/19. Hi laidbackgjrTechnically all this is saying is that you won't subscribe to another IFISA in the same tax year as you subscribe to Lending Works - if you won't be subscribing to LW this tax year then that statement is still true. In any case, I appreciate your frustration and a fix has been scheduled with a high priority. I will let you know when it is expected to be live.
|
|
|
|
Post by albermarle on Apr 10, 2018 16:36:28 GMT
"I have not subscribed and will not subscribe to another Innovative Finance ISA in the same tax year that I subscribe to this Innovative Finance ISA"; and I've already subscribed to another Innovative Finance ISA for 2018/19. Hi laidbackgjr Technically all this is saying is that you won't subscribe to another IFISA in the same tax year as you subscribe to Lending Works - if you won't be subscribing to LW this tax year then that statement is still true. In any case, I appreciate your frustration and a fix has been scheduled with a high priority. I will let you know when it is expected to be live. Matthew , Just to add to your statement to be 100% clear : ' Technically all this is saying is that you won't subscribe NEW CASH to another IFISA in the same tax year if you subscribe NEW CASH to LW' So as long as you do not subscribe any NEW CASH with LW IFISA in 18/19 , then signing the declaration is only an administrative issue, and will not get you into trouble with HMRC , if you have already opened a non LW IFISA in 18/19 tax year, or intend to do so in future.
Correct ?
|
|
|
|
Post by Matthew on Apr 10, 2018 17:52:46 GMT
Hi laidbackgjr Technically all this is saying is that you won't subscribe to another IFISA in the same tax year as you subscribe to Lending Works - if you won't be subscribing to LW this tax year then that statement is still true. In any case, I appreciate your frustration and a fix has been scheduled with a high priority. I will let you know when it is expected to be live. Matthew , Just to add to your statement to be 100% clear : ' Technically all this is saying is that you won't subscribe NEW CASH to another IFISA in the same tax year if you subscribe NEW CASH to LW' So as long as you do not subscribe any NEW CASH with LW IFISA in 18/19 , then signing the declaration is only an administrative issue, and will not get you into trouble with HMRC , if you have already opened a non LW IFISA in 18/19 tax year, or intend to do so in future.
Correct ?
Hi albermarleCorrect. You will only actually be 'subscribing' to an ISA in a tax year if you are paying in new cash anyway, but your amends above are correct. All signing the declaration actually does is update a flag in our database which confirms ISA eligibility (sometimes manual reviews are necessary, for example if someone is not resident in the UK). There would only ever be an issue with HMRC if you actually pay in new money to two different IFISAs within the same tax year. Those subscriptions would be reported on each platform's 'Annual Return of Information' file, which is sent to HMRC each year. I'd imagine you'd then receive a letter from HMRC...  Hope this helps
|
|
