jo
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Post by jo on Aug 18, 2014 17:33:39 GMT
Is the above email address being monitored?
I have sent two emails, a week apart, and there is no indication that they have been picked-up - ie no 'we have received' holding pingback.
Cheers
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Post by Ton ⓉⓞⓃ on Aug 18, 2014 17:45:05 GMT
Is the above email address being monitored? I have sent two emails, a week apart, and there is no indication that they have been picked-up - ie no 'we have received' holding pingback. Cheers Or try Dominic's email at the top of the previous page. P.S. I think there's a reason they don't use the @ sign on here something to do with junk but I've never really understood why can someone explain to me?
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j
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Penguins are very misunderstood!
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Post by j on Aug 18, 2014 18:30:58 GMT
Used it on occasions & had a quick enough reply. Depends on nature of your query also.
As Ton said, you'd get a more definite reply by contacting the relevant team member directly though
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Post by elljay on Aug 19, 2014 6:23:15 GMT
P.S. I think there's a reason they don't use the @ sign on here something to do with junk but I've never really understood why can someone explain to me? It just makes it a little more difficult for the automated spam bots to harvest addresses if the text doesn't look like an email address.
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Post by Dominic on Aug 19, 2014 10:43:33 GMT
Hi jo , I'm not entirely sure what has happened here. We do try to respond to the enquiries(a) inbox within a day or two. Can you forward your message to me & Stephen Fink. Email addresses : Dominic.Riddles (at) assetzcapital.co.uk / Stephen.Fink (at) assetzcapital.co.uk Or give us a quick call on 0207 870 1023 We will look into it. Thanks, Dominic |
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mikeb
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Post by mikeb on Aug 19, 2014 17:45:35 GMT
Is the above email address being monitored? I have sent two emails, a week apart, and there is no indication that they have been picked-up - ie no 'we have received' holding pingback. Cheers Not sure it is monitored: I sent a query regarding the recent marketing email that was offering currently live 14% APR loans and cashbacks, that turn out to be old ones from before I joined! -- Not even an automated reply to say it was received. Unusual, to say the least, for a company not to reply to it's dedicated enquiries email address!
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unmadem
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Post by unmadem on Aug 19, 2014 20:37:37 GMT
I had a couple of emails in late july which were not responded to. Most unlike AC so maybe an intermittent problem with email account. (Dealt with by phone later).
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jo
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Post by jo on Aug 20, 2014 16:39:58 GMT
Ok query answered by Stephen - thanks.
As an aside, I acknowledged this yesterday by email to both Stephen & Dominic with an additional comment and this email hasn't been picked-up either?
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Post by stephen on Aug 21, 2014 12:23:21 GMT
Hi Jo,
I've just had a look through Tuesday's enquiries to check and can't seem to find anything that's been unanswered.
Could you point me in the direction of when it was sent and the subject ?
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jo
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Post by jo on Aug 21, 2014 17:52:41 GMT
Hi Stephen
Sent Tue 19th at 13:42 to yourself & Dominic, Subject RE: Enquiry 2nd request.
Thanks
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Post by stephen on Aug 22, 2014 8:28:34 GMT
Hi jo,
I was under the impression I had responded to this and you were satisfied with the response ?
I've found the e-mail. The original e-mails were both received and I apologise for the delay in getting back to you.
Please e-mail me directly if you want further clarification.
Thanks,
Stephen
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jo
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Post by jo on Aug 23, 2014 14:32:26 GMT
Thanks Stephen..yes I was.
The supplementary was simply to register my concern that my perhaps my emails were not getting through through to you.
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