invester
P2P Blogger
Posts: 612 
Likes: 618
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Post by invester on Aug 17, 2018 18:27:35 GMT
I saw that one by James before it was pulled. Seemed factual enough.
Thing is, Lendy can state 'false information' about things - how does Trustpilot verify whether that is true or not? Kind of defeats the purpose of the platform.
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ilmoro
Member of DD Central
'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
Posts: 11,334
Likes: 11,558
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Post by ilmoro on Aug 17, 2018 18:39:20 GMT
Looks like someone from Lendy is on holiday and they forgot to set up someone to keep complaining to TP, there are hoggins of 1 star complaints sat there from late July. No they are still interfering. The 1-star review of 4h ago is worded in such a way as to leave little room for objections. Another "truly vile" review (87min ago) is probably going to be reported and disappear for a while. linkGiven it's factually inaccurate. 17m @ 10% hardly surprising.
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Post by Deleted on Aug 18, 2018 9:15:09 GMT
Looks like someone from Lendy is on holiday and they forgot to set up someone to keep complaining to TP, there are hoggins of 1 star complaints sat there from late July. Well, since the post above and now a whole load have been taken down with dates going back to the start of the month. My contention remains, someone was away.
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TenKay
Member of DD Central
Posts: 144
Likes: 117
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Post by TenKay on Aug 20, 2018 10:44:51 GMT
new batch of scathing reviews just prime for taking down
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Post by charliebrown on Aug 20, 2018 11:31:35 GMT
When your customers tell you that you suck, is it a common practice to ignore them but to try to prevent them from telling others that you suck. Wouldn’t it be better to try not to suck?
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empirica
Member of DD Central
Posts: 326
Likes: 235
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Post by empirica on Aug 20, 2018 11:50:27 GMT
When your customers tell you that you suck, is it a common practice to ignore them but to try to prevent them from telling others that you suck. Wouldn’t it be better to try not to suck? Now that really does depend on what line of work you are in.
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Post by p2plender on Aug 21, 2018 11:52:16 GMT
Bit interesting over there. Lendy I would have thought you need to make comment here and pretty quickly.
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Post by loftankerman on Aug 21, 2018 15:37:21 GMT
Yeah. I look in regularly, take a screen shot and stick it in a folder. I wonder if TP actually keep records of all the 'assistance' they give to their customers. It may end up being important that many of us do.
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Post by portlandbill on Aug 22, 2018 13:38:10 GMT
For those of a nervous disposition, the best way to access the TrustPilot reviews is to access them via the LY facebook page. It is craftily set up so as to filter out all reviews of less than 4 stars-
I queried this with Trustpilot. They don't care what Lendy show on their (Lendy's) website or facebook page. So, be aware, if you see a website full of 4 or 5 star reviews, check to see they've not just filtered out all the poor reviews.
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Post by loftankerman on Aug 22, 2018 14:44:06 GMT
One recent review on TP was from someone calling themselves Ting. For disgruntled forum members it is worth a read. I am surprised Lendy haven't found an excuse for pulling it.
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Post by cashmax on Aug 22, 2018 18:30:11 GMT
This fiasco makes a mockery of Trustpilot themselves. Lendy have found a loophole that means they can pull almost every review and it stays pulled until trustpilot get around to the process of contacting the end user.
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rocky1
Member of DD Central
Posts: 1,139
Likes: 1,963
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Post by rocky1 on Aug 22, 2018 18:43:23 GMT
LENDY COMPLIANCE. instead of sitting on your ar*es waiting to pull TP reviews can you get about doing your jobs and salvage some of the £50+million that is /has made lendy one of the least trusted p2p platforms.i take it that your wages have to come out of what lenders put in as well.not very good value for money at all.
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TenKay
Member of DD Central
Posts: 144
Likes: 117
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Post by TenKay on Aug 22, 2018 18:55:58 GMT
This fiasco makes a mockery of Trustpilot themselves. Lendy have found a loophole that means they can pull almost every review and it stays pulled until trustpilot get around to the process of contacting the end user. thats not correct, my review was pulled then reinstated with no correspondence from TP
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Post by cashmax on Aug 22, 2018 19:41:30 GMT
This fiasco makes a mockery of Trustpilot themselves. Lendy have found a loophole that means they can pull almost every review and it stays pulled until trustpilot get around to the process of contacting the end user. thats not correct, my review was pulled then reinstated with no correspondence from TP How long did it take?
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Post by Proptechfish on Aug 22, 2018 20:21:28 GMT
thats not correct, my review was pulled then reinstated with no correspondence from TP How long did it take? I had a TP review attempt to be pulled at LY's request TP contacted me to confirm i was a human the review was never pulled. LY can try but as long as TP are even slightly confident it's genuine there is not much LY can do about it.
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