debaura
Member of DD Central
Posts: 277 
Likes: 318
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Post by debaura on May 12, 2018 6:56:08 GMT
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Post by charliebrown on May 14, 2018 11:56:18 GMT
I just made a formal complaint about the art loans and the pack of lies we’ve been fed. I’ll post the outcome, if FS responds.
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adrian77
Member of DD Central
Posts: 3,917 
Likes: 4,144
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Post by adrian77 on May 14, 2018 12:00:51 GMT
likewise - the more the merrier....
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Post by charliebrown on May 15, 2018 14:24:02 GMT
Are they supposed to acknowledge my complaint? Over 24 hours since I sent the complaint and had no acknowledgement.
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r00lish67
Member of DD Central
Posts: 2,692
Likes: 4,048
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Post by r00lish67 on May 15, 2018 14:35:22 GMT
Are they supposed to acknowledge my complaint? Over 24 hours since I sent the complaint and had no acknowledgement. "Due to today's start of Ramadan, this weekend's Royal wedding, the French Open starting on Monday, then the World Cup and Wimbledon, a member of the FS complaints team will be unavailable to handle your enquiry until mid-July at the earliest. In the meantime, if you'd like to raise a complaint about the lack of timely response to your complaint, please feel free to do so"
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Post by charliebrown on May 16, 2018 1:00:07 GMT
Are they supposed to acknowledge my complaint? Over 24 hours since I sent the complaint and had no acknowledgement. "Due to today's start of Ramadan, this weekend's Royal wedding, the French Open starting on Monday, then the World Cup and Wimbledon, a member of the FS complaints team will be unavailable to handle your enquiry until mid-July at the earliest. In the meantime, if you'd like to raise a complaint about the lack of timely response to your complaint, please feel free to do so"  My complaint has now been acknowledged and will be responded to in 5 business days. Since I believe FS only work 1 day per week, I’ll report back in 5 weeks
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My complaint has now been acknowledged and will be responded to in 5 business days. Since I believe FS only work 1 day per week, I’ll report back in 5 weeks