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Post by andrewholgate on Aug 26, 2014 16:14:02 GMT
Hi all - you're frequently kind enough to send us some very useful feedback, and often ask valuable questions. We do what we can to answer and address them all, and I think we do a pretty good job of it.
However, what I'd like to try is fixing a time when Chris and I can sit at our respective computers and answer any questions you throw at us for, say, an hour.
So, we'll give it a go. This Friday (29 August) At 12:00 PM Stockport time, you'll find Chris and I here, eagerly awaiting your questions or feedback. We'll answer everything we can until 13:00, and if it overruns, we'll try to pick them up later on that day. As before, nothing AC-related is off limits, but we may have to answer some questions on the private section of the forum.
See you on Friday!
On behalf or Andrew Holgate
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Post by Ton ⓉⓞⓃ on Aug 26, 2014 16:19:28 GMT
Can you just remind me what we can talk/ask about?
Which Topics etc
Thanks
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Post by andrewholgate on Aug 26, 2014 16:45:52 GMT
Nothing AC-related is off limits, so you can ask about new developments, any problems you might have experienced, suggestions for improvements etc. The usual forum rules would apply though, so anything regarding a specific borrower would need to stay on the private section.
On behalf of Andrew Holgate
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markr
Member of DD Central
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Post by markr on Aug 26, 2014 19:03:38 GMT
At 12:00 PM Stockport time Stockport time? You mean we have to go back to 1953?
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j
Member of DD Central
Penguins are very misunderstood!
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Post by j on Aug 26, 2014 21:28:09 GMT
Will try & be there with a couple of Qs, time permitting!
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Post by andrewholgate on Aug 27, 2014 16:46:39 GMT
At 12:00 PM Stockport time Stockport time? You mean we have to go back to 1953? I was once on a train when the conductor said "When we arrive in Stoke it will be 1843." He wasn't wrong.
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j
Member of DD Central
Penguins are very misunderstood!
Posts: 2,188
Likes: 540
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Post by j on Aug 27, 2014 17:00:39 GMT
Stockport time? You mean we have to go back to 1953? I was once on a train when the conductor said "When we arrive in Stoke it will be 1843." He wasn't wrong. Trains go to Stoke?! 
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mikeb
Posts: 1,072
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Post by mikeb on Aug 27, 2014 18:18:26 GMT
Could I trouble Andrew for a definitive answer to this one, at p2pindependentforum.com/post/19790/thread -- either as part of the Q&A session or otherwise? (Red***h and High Wyc***e related) ... and when does the IT Team think it will have sorted out the problems on the mis-paid Yorksh***e cashback ...
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hendragon
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Post by hendragon on Aug 28, 2014 9:01:47 GMT
can we please have some clarification of exactly how and when underwriters are used? The use of uws can appear somewhat opaque.
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oldgrumpy
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Post by oldgrumpy on Aug 28, 2014 9:09:51 GMT
I was once on a train when the conductor said "When we arrive in Stoke it will be 1843." He wasn't wrong. Trains go to Stoke?! They certainly used to!! Attachments:
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mikes1531
Member of DD Central
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Post by mikes1531 on Aug 28, 2014 11:21:54 GMT
Trains go to Stoke?! They certainly used to!! They still do. Went there myself earlier this year. (But I don't think I arrived from the direction shown in oldgrumpy's picture!)
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j
Member of DD Central
Penguins are very misunderstood!
Posts: 2,188
Likes: 540
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Post by j on Aug 28, 2014 11:23:46 GMT
Trains go to Stoke?! They certainly used to!! OG..you have way too much time on your hands 
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Post by oldnick on Aug 29, 2014 6:16:09 GMT
Hi all - you're frequently kind enough to send us some very useful feedback, and often ask valuable questions. We do what we can to answer and address them all, and I think we do a pretty good job of it. However, what I'd like to try is fixing a time when Chris and I can sit at our respective computers and answer any questions you throw at us for, say, an hour. So, we'll give it a go. This Friday (29 August) At 12:00 PM Stockport time, you'll find Chris and I here, eagerly awaiting your questions or feedback. We'll answer everything we can until 13:00, and if it overruns, we'll try to pick them up later on that day. As before, nothing AC-related is off limits, but we may have to answer some questions on the private section of the forum. See you on Friday! On behalf or Andrew Holgate Hi Andrew, I, and others, have assumed that you meant we should send in questions ahead of time, so that you can spend that precious hour dealing with any discussions that develop from them. My question is not a new one but I'd like your thoughts anyway. Several contributors have been critical of the sloppy proofreading of loan details by AC, necessitating more than one public correction on this forum. This must be an embarrassment for you and your team and I'd like to hear what plans you have to reduce the error rate. (This was only reinforced for me by an error in the consent form for the transfer of my money to the new Client Money Account. If it's important that I must strike out either 'I' or 'we', why didn't anybody notice that I'm not given that option at the beginning of the second sentence?) I can only reiterate what others have written before - where does this slackness stop in your organisation? Are we right to fear that the loan agreement paperwork is similarly littered with errors which a borrower could, one day, use to avoid repaying us? oldnick - Tunbridge Wells
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star dust
Member of DD Central
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Post by star dust on Aug 29, 2014 7:08:48 GMT
Do you have any intention of bundling loans by say asset type or risk rating for the new platform? For example a group of wind turbine loans for bidding / purchase at x per cent?
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Post by Ton ⓉⓞⓃ on Aug 29, 2014 9:19:32 GMT
Nothing AC-related is off limits, so you can ask about new developments, any problems you might have experienced, suggestions for improvements etc. The usual forum rules would apply though, so anything regarding a specific borrower would need to stay on the private section. On behalf of Andrew Holgate Thanks, first question; I think it was niceguy37 who was talking about a Provision Fund. He was saying about making it optionable opt in/out. Would it be possible to just have a Provision Fund for the interest only? At first I was against it I'm not sure now. Second question; When is the new site kick off? Will there be any 'tool tips' or a user-guide? ( chris and co.'s support has been excellent from this board) Will this be the last major update to the site all being well, in other words is this the 'finished product'? Thanks very much
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