11025
Member of DD Central
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Post by 11025 on Jun 4, 2018 10:32:21 GMT
I just called Lendy to discuss an issue that I have with an overdue loan , I was told that if I passed on details of the problem I would get an email response back within 5 working days !  The guy I spoke to was from a 3rd party call handling service and stated that they were employed to save Lendy time & money so they could deal with the more important issues like getting truthful and informative reviews on Trustpilot removed , New Investments & Research  Can't believe that I can't even ask a question ! If this is progress then count me out --- Incredible |
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withnell
Member of DD Central
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Post by withnell on Jun 4, 2018 12:28:56 GMT
Been like that for a few years I'm afraid - it's a better response from that I had a couple of years back where the phone was answered by a lady who asked you to email your question as they were no longer dealing with phonecalls!
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Post by loftankerman on Jun 4, 2018 13:00:31 GMT
This seems a bit of a change in tack from harassing us by emails asking us to phone them to discuss problems or just have a chat. Looks like Baldrick is behind strategy development.
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Jeepers
Member of DD Central
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Post by Jeepers on Jun 4, 2018 13:16:07 GMT
What's the point of this phone service?
If we wanted a response by email, we'd send the enquiry by email.
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SteveT
Member of DD Central
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Post by SteveT on Jun 4, 2018 13:22:42 GMT
What's the point of this phone service? If we wanted a response by email, we'd send the enquiry by email. It's perfect for all those occasions where you've a weak phone signal but no data connection and urgently need to ask Lendy a question that you're happy to wait a week or more to have answered (often incorrectly) 
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11025
Member of DD Central
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Post by 11025 on Jun 4, 2018 13:24:35 GMT
What's the point of this phone service? If we wanted a response by email, we'd send the enquiry by email. Exactly & I have done both and I still can't get a flippin answer When Lendy were doing their big phone call PR exercise we should have said can't talk I will email mail you within a week 
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invester
P2P Blogger
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Post by invester on Jun 4, 2018 13:59:22 GMT
It's obvious isn't it, that platforms don't like being asked difficult questions and simply having a 'service' like this keeps up the pretence that they can be contacted by telephone. If there were no phone numbers at all on the website it might look like there was something to hide.
No doubt in the world of P2P this can be spun as being for our benefit.
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Nomad
Member of DD Central
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Post by Nomad on Jun 4, 2018 14:34:31 GMT
What's the point of this phone service? If we wanted a response by email, we'd send the enquiry by email. ... whereas many other types of business, many with a strong online presence, won't allow one to contact Customer "Service" by email, and insist on one phoning and listening to dreadful piped music and irritating "we'll be with you any moment" messages ad nauseam... And some of those who do respond to email just write back saying "please call us". Grrrr.
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