elsee
Member of DD Central
Retired:D
Posts: 201 
Likes: 117
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Post by elsee on Jul 18, 2018 8:56:20 GMT
travolta - I make no apologies for trying to keep your funds secure. If we lose your business then that's a shame but my priority is the protection of all lender funds. We've made a concession after the discussion on this forum to allow logins to the platform without requiring 2FA (unless you log in from a new device or block cookies). That should make most day to day interaction less onerous than now whilst maintaining suitable security on the higher risk operations such as selling loans at a discount or making a withdrawal. The other pending change is to enable push authorisation, which allows the app or browser plugin to send the PIN to our servers instead the lender having to type it in again in an effort to make it a less onerous process. As I say it would be a shame to lose your business over proactive moves to keep your money safe and secure but that is your choice. We carefully monitor conversion rates and lender engagement and thankfully last week was a record week for retail deposits with the website conversion rate holding steady so the indicators are the wider lender base do not share your sentiment or even approve of our efforts. I was asked to set up 2FA yesterday when I logged in. I couldn't see a way around it so it's now set up. How do I set it so that it isn't needed for just logging in to have a quick look at state of play? I don't mind 2FA for withdrawals. I couldn't find anything in my profile to change.
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IFISAcava
Member of DD Central
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Post by IFISAcava on Jul 18, 2018 8:57:31 GMT
Of all the reasons to leave a P2P site...
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Post by chris on Jul 18, 2018 9:13:19 GMT
travolta - I make no apologies for trying to keep your funds secure. If we lose your business then that's a shame but my priority is the protection of all lender funds. We've made a concession after the discussion on this forum to allow logins to the platform without requiring 2FA (unless you log in from a new device or block cookies). That should make most day to day interaction less onerous than now whilst maintaining suitable security on the higher risk operations such as selling loans at a discount or making a withdrawal. The other pending change is to enable push authorisation, which allows the app or browser plugin to send the PIN to our servers instead the lender having to type it in again in an effort to make it a less onerous process. As I say it would be a shame to lose your business over proactive moves to keep your money safe and secure but that is your choice. We carefully monitor conversion rates and lender engagement and thankfully last week was a record week for retail deposits with the website conversion rate holding steady so the indicators are the wider lender base do not share your sentiment or even approve of our efforts. I was asked to set up 2FA yesterday when I logged in. I couldn't see a way around it so it's now set up. How do I set it so that it isn't needed for just logging in to have a quick look at state of play? I don't mind 2FA for withdrawals. I couldn't find anything in my profile to change. It's going live soon - I'm just waiting on a go live date from the development team then I can report back here.
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Post by westcountryfunder on Jul 18, 2018 9:14:39 GMT
travolta - I make no apologies for trying to keep your funds secure. If we lose your business then that's a shame but my priority is the protection of all lender funds. We've made a concession after the discussion on this forum to allow logins to the platform without requiring 2FA (unless you log in from a new device or block cookies). That should make most day to day interaction less onerous than now whilst maintaining suitable security on the higher risk operations such as selling loans at a discount or making a withdrawal. The other pending change is to enable push authorisation, which allows the app or browser plugin to send the PIN to our servers instead the lender having to type it in again in an effort to make it a less onerous process.As I say it would be a shame to lose your business over proactive moves to keep your money safe and secure but that is your choice. We carefully monitor conversion rates and lender engagement and thankfully last week was a record week for retail deposits with the website conversion rate holding steady so the indicators are the wider lender base do not share your sentiment or even approve of our efforts. I certainly hope the concessions made will make the new procedure acceptable. Grateful for that. However the sentence I have highlighted is an example of techo-speak which is incomprehensible to me, and I suspect, many others on this forum. This despite the fact that I am not a complete luddite (even though I have no routine use for a mobile 'phone). I have been using Linux for several years now and have rather enjoyed learning about its advantages and flexibility. The point has been made umpteen times here that other organisations such as several banks and HMRC don't find it necessary to introduce such complications. I cannot see why AC should be an exception.
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Post by chris on Jul 18, 2018 9:22:49 GMT
travolta - I make no apologies for trying to keep your funds secure. If we lose your business then that's a shame but my priority is the protection of all lender funds. We've made a concession after the discussion on this forum to allow logins to the platform without requiring 2FA (unless you log in from a new device or block cookies). That should make most day to day interaction less onerous than now whilst maintaining suitable security on the higher risk operations such as selling loans at a discount or making a withdrawal. The other pending change is to enable push authorisation, which allows the app or browser plugin to send the PIN to our servers instead the lender having to type it in again in an effort to make it a less onerous process.As I say it would be a shame to lose your business over proactive moves to keep your money safe and secure but that is your choice. We carefully monitor conversion rates and lender engagement and thankfully last week was a record week for retail deposits with the website conversion rate holding steady so the indicators are the wider lender base do not share your sentiment or even approve of our efforts. I certainly hope the concessions made will make the new procedure acceptable. Grateful for that. However the sentence I have highlighted is an example of techo-speak which is incomprehensible to me, and I suspect, many others on this forum. This despite the fact that I am not a complete luddite (even though I have no routine use for a mobile 'phone). I have been using Linux for several years now and have rather enjoyed learning about its advantages and flexibility. The point has been made umpteen times here that other organisations such as several banks and HMRC don't find it necessary to introduce such complications. I cannot see why AC should be an exception. To try and translate that sentence for everyone: We're adding an additional feature that will allow the Authy mobile app or browser plugin to approve your login attempt, or withdrawal request, or sale of loan units at a discount, etc. without you needing to copy the 8 digit number from their app into our website. Instead they'll send our server a message behind the scenes to tell us that you've successfully approved that request.
If you were to set up the Authy app on your mobile phone so that it can use your fingerprint to authorise requests, then this would allow you to complete those restricted actions on our website using your fingerprint on your mobile without having to type numbers in or endure other hinderances.
With the wider point around banks / HMRC etc. many of those are much larger institutions that would rather set aside funds to compensate for fraud rather than combat it, or already encourage 2FA, or are planning to roll out 2FA.
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IFISAcava
Member of DD Central
Posts: 3,692
Likes: 3,018
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Post by IFISAcava on Jul 18, 2018 9:47:18 GMT
travolta - I make no apologies for trying to keep your funds secure. If we lose your business then that's a shame but my priority is the protection of all lender funds. We've made a concession after the discussion on this forum to allow logins to the platform without requiring 2FA (unless you log in from a new device or block cookies). That should make most day to day interaction less onerous than now whilst maintaining suitable security on the higher risk operations such as selling loans at a discount or making a withdrawal. The other pending change is to enable push authorisation, which allows the app or browser plugin to send the PIN to our servers instead the lender having to type it in again in an effort to make it a less onerous process.As I say it would be a shame to lose your business over proactive moves to keep your money safe and secure but that is your choice. We carefully monitor conversion rates and lender engagement and thankfully last week was a record week for retail deposits with the website conversion rate holding steady so the indicators are the wider lender base do not share your sentiment or even approve of our efforts. I certainly hope the concessions made will make the new procedure acceptable. Grateful for that. However the sentence I have highlighted is an example of techo-speak which is incomprehensible to me, and I suspect, many others on this forum. This despite the fact that I am not a complete luddite (even though I have no routine use for a mobile 'phone). I have been using Linux for several years now and have rather enjoyed learning about its advantages and flexibility. The point has been made umpteen times here that other organisations such as several banks and HMRC don't find it necessary to introduce such complications. I cannot see why AC should be an exception. my banks (First Direct, Citibank and Cahoot) all do for some or all transactions and HMRC is introducing it too
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travolta
Member of DD Central
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Post by travolta on Jul 18, 2018 16:08:43 GMT
travolta - I make no apologies for trying to keep your funds secure. If we lose your business then that's a shame but my priority is the protection of all lender funds. We've made a concession after the discussion on this forum to allow logins to the platform without requiring 2FA (unless you log in from a new device or block cookies). That should make most day to day interaction less onerous than now whilst maintaining suitable security on the higher risk operations such as selling loans at a discount or making a withdrawal. The other pending change is to enable push authorisation, which allows the app or browser plugin to send the PIN to our servers instead the lender having to type it in again in an effort to make it a less onerous process. As I say it would be a shame to lose your business over proactive moves to keep your money safe and secure but that is your choice. We carefully monitor conversion rates and lender engagement and thankfully last week was a record week for retail deposits with the website conversion rate holding steady so the indicators are the wider lender base do not share your sentiment or even approve of our efforts. Not the most graceful of justifications, but as expected from the present generation of money managers. You must appreciate that layer upon layer of security does not enhance your business model. We all appreciate that the internet is a jungle, but like the present generation of banks your management of access is so heavy handed that it might mirror you ability to wield our finances as further complications arise. At the moment you are new and shiny . This wears off all too quickly as you will find. Seamless service is important and your first sentence demonstrates that there are lessons to be learned here.
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trium
Member of DD Central
Posts: 384 
Likes: 304
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Post by trium on Jul 18, 2018 18:38:22 GMT
If I see one more patronising post from Assetz I'll be gone anyway.
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Post by honda2ner on Jul 18, 2018 20:03:08 GMT
travolta - I make no apologies for trying to keep your funds secure. If we lose your business then that's a shame but my priority is the protection of all lender funds. We've made a concession after the discussion on this forum to allow logins to the platform without requiring 2FA (unless you log in from a new device or block cookies). That should make most day to day interaction less onerous than now whilst maintaining suitable security on the higher risk operations such as selling loans at a discount or making a withdrawal. The other pending change is to enable push authorisation, which allows the app or browser plugin to send the PIN to our servers instead the lender having to type it in again in an effort to make it a less onerous process. As I say it would be a shame to lose your business over proactive moves to keep your money safe and secure but that is your choice. We carefully monitor conversion rates and lender engagement and thankfully last week was a record week for retail deposits with the website conversion rate holding steady so the indicators are the wider lender base do not share your sentiment or even approve of our efforts. The soaring retail deposits are due to Ratesetter destroying themselves, money is pouring out of every orifice and quite a lot is heading to AC. Suggesting that retail deposits have increased because AC has introduced 2FA is just completely (and morally) WRONG. Please carry on listening to common sense but don't start making things up. That is what is destroying RS right now.
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Post by honda2ner on Jul 18, 2018 20:12:08 GMT
If I see one more patronising post from Assetz I'll be gone anyway. Please calm down. I can tell that Chris is frustrated from that last post, he is letting too much of it show. He is however, still listening and I don't want him to get into trouble from a few off kilter remarks whilst he's under pressure. I think some of what he's saying is wrong but then you can't please everyone all of the time and I don't want his superiors to tell him to stay off the forums as that would be a massive loss to all of us (AC included).
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happy
Member of DD Central
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Post by happy on Jul 19, 2018 6:24:49 GMT
travolta - I make no apologies for trying to keep your funds secure. If we lose your business then that's a shame but my priority is the protection of all lender funds. We've made a concession after the discussion on this forum to allow logins to the platform without requiring 2FA (unless you log in from a new device or block cookies). That should make most day to day interaction less onerous than now whilst maintaining suitable security on the higher risk operations such as selling loans at a discount or making a withdrawal. The other pending change is to enable push authorisation, which allows the app or browser plugin to send the PIN to our servers instead the lender having to type it in again in an effort to make it a less onerous process. As I say it would be a shame to lose your business over proactive moves to keep your money safe and secure but that is your choice. We carefully monitor conversion rates and lender engagement and thankfully last week was a record week for retail deposits with the website conversion rate holding steady so the indicators are the wider lender base do not share your sentiment or even approve of our efforts. The soaring retail deposits are due to Ratesetter destroying themselves, money is pouring out of every orifice and quite a lot is heading to AC. Suggesting that retail deposits have increased because AC has introduced 2FA is just completely (and morally) WRONG. Please carry on listening to common sense but don't start making things up. That is what is destroying RS right now. I think you may have mis-read or maybe mis-thought! Chris did not say their increase in retail deposits was as a result of 2FA he simply pointed out they had a record week, it is you that has made that connection yourself.
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baldpate
Member of DD Central
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Likes: 407
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Post by baldpate on Jul 19, 2018 18:45:50 GMT
chris , will the opt-out capability for 2FA be made available before 2FA becomes mandatory - which you previously said would happen on 23rd July (which is now only one working day away).
If not, will you please consider delaying the go-mandatory date.
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Post by chris on Jul 19, 2018 18:48:22 GMT
chris , will the opt-out capability for 2FA be made available before 2FA becomes mandatory - which you previously said would happen on 23rd July (which is now only one working day away).
If not, will you please consider delaying the go-mandatory date.
Yes. If necessary the go mandatory date will be pushed back.
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Post by honda2ner on Jul 19, 2018 21:33:34 GMT
The soaring retail deposits are due to Ratesetter destroying themselves, money is pouring out of every orifice and quite a lot is heading to AC. Suggesting that retail deposits have increased because AC has introduced 2FA is just completely (and morally) WRONG. Please carry on listening to common sense but don't start making things up. That is what is destroying RS right now. I think you may have mis-read or maybe mis-thought! Chris did not say their increase in retail deposits was as a result of 2FA he simply pointed out they had a record week, it is you that has made that connection yourself. I thought Chris's last paragraph was crystal clear. Why else did he suggest that lenders approve of the new security measures in the same sentence as 'record week for retail deposits'? Yes, he uses the word 'indicators' meaning he's not sure but what else could that sentence mean except to imply there is a link?
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Post by chris on Jul 20, 2018 5:26:50 GMT
I think you may have mis-read or maybe mis-thought! Chris did not say their increase in retail deposits was as a result of 2FA he simply pointed out they had a record week, it is you that has made that connection yourself. I thought Chris's last paragraph was crystal clear. Why else did he suggest that lenders approve of the new security measures in the same sentence as 'record week for retail deposits'? Yes, he uses the word 'indicators' meaning he's not sure but what else could that sentence mean except to imply there is a link? I was trying to suggest that most lenders appear to be on a scale from not being bothered by the changes to approving of them, rather than there being a huge drop off in retail deposits and lender engagement because of a huge backlash as some were suggesting as a likely outcome.
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